Originally Posted by PhiPsi32
As it happens, Kyle offered to re-last the Venetian loafers on the 555. Not sure what last was on there before. Nor am I sure when they will come in, but I must say the Rancourts are stand up business people. I didn't ask for any consideration. I was ready to move onto to something else, but I'm optimistic that the adjustments will work out fine.
Truly outstanding. We all know that buying MTO shoes by mail is a risk, and Rancourt's stated policy says as much. It does seem like very good business to me for them to help you out here as best they can. Perhaps they see it as investing in a long-term customer. Whatever the reason, here's to the relasting putting those great loafers on your feet. If this works, We'll have to keep an eye out for some very green suede shoes at airports around the country. We'll all know it's you.
Originally Posted by Kashiwa
^^ That's awesome. Glad to hear things are working out, and Rancourt was eager to please.
Anybody know if the 555 last is the standard last for beefroll loafers? I'd like something a little more narrow than my beefrolls, maybe the 555 is the ticket?
My guess is that the beefrolls are not on the 555. Let me try to take a photo of my beefrolls next to my ranger mocs. They are different sizes (11E vs. 11.5D) in addition to being what I think are different lasts, so it may be comparing apples and oranges a bit too much, but I'll give it a shot.
Originally Posted by sharkminusbear
What's the best way to get in contact for MTO questions? I sent one through the site last week and haven't received a response. I'm trying to see if a cap toe on the blake boot is a possibility, I think it would look pretty nice in brown cxl or color 8.
Taryn King is the new MTO manager at Rancourt. She's introduced herself here on the Rancourt thread a few pages back, so you can try to PM her. I'll also PM you her direct email address, in case someone else hasn't already. I think they have a customer service phone number on the website too.