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RANCOURT & Co. Shoes - Made in Maine - Page 318

post #4756 of 5502
Quote:
Originally Posted by Portland Dry Goods View Post

we're here for ya! just try not to let me sweet talk you into a pistachio suede mud guard or something..

Ok sure. That's for the real official #mainewoodsman look right.
post #4757 of 5502
Quote:
Originally Posted by Portland Dry Goods View Post

we're here for ya! just try not to let me sweet talk you into a pistachio suede mud guard or something..

that sounds tasty. the pistachio suede looks really good!
post #4758 of 5502
Quote:
Originally Posted by Death24xASecond View Post
 

 

Katie is who I have been in contact with, and whose communications are so lacking. I really did not expect this and will not be ordering from them, nor will I recommend them to anyone. It's one thing if you are a rag-tag crew like TOJ, which is practically part of their charm and you go in -knowing- what to expect. It's quite another to be an allegedly established brand that tries to promote themselves as a higher-end, quality operation and to be *this* abysmal with customer service. I don't give two shits about normal MTO delays, but this experience has been just a total turn-off. 

 

Edit: I don't suppose I could find Kyle's contact information somewhere? I don't know how to contact him personally. 


I am also very sorry to hear your experience has not been up to pair. I'm  starting to wonder if they may not just be growing a bit faster than their capacity would allow . Not that this would matter you. Anyhow I do hope you are able to get in touch with either Katie or Kyle and they are able to earn your trust and restore your faith. If not I hope your able to find what you are looking for elsewhere.

post #4759 of 5502

Any additional info on the Boothbay loafers posted on the Rancourt Instaagram account?

post #4760 of 5502
Just found an email in my Inbox from Katie. Seems my Tan Bulldog's with Red sole will ship next week. Fingers crossed. So I guess I can return these Horween Sebago's I just received.
post #4761 of 5502
Quote:
Originally Posted by FrankCowperwood View Post

Wrong thread I know, but I am going to try to come see you guys this August, @Portland Dry Goods, and order a customer Clymer boot in black shell. You'll know its me... smile.gif

 

I'm curious - I keep reading about people ordering their custom Rancourts through PDG.  Are there any good reasons to do so?

post #4762 of 5502
Quote:
Originally Posted by helius0 View Post

I'm curious - I keep reading about people ordering their custom Rancourts through PDG.  Are there any good reasons to do so?

Well, I haven't done it yet, so there are more informed members here that can respond, but one reason is that the custom shoe configurator on the Rancourt website has a specific, limited set of options. For example, you can't order a Parisian blue Russell boot with trooper sole via the site. But you (probably) can via PDG. Of course, I think you can also email Rancourt for a quote on a specific shoe.

Or that boat shoe we just saw a little earlier in the thread. Three eyelet option isn't available on Rancourt site and you can't mix suede and smooth leathers using their configurator.

And if you are in Portland or visiting for some reason, you can look at leather swatches, the different soles, made up models, etc.

Oh and you get to support another Maine business, if that floats your boat.

It's a nice store.

In this case, I speak from experience since I've even been there.

Once. smile.gif
post #4763 of 5502
Quote:
Originally Posted by FrankCowperwood View Post

 
Warning: Spoiler! (Click to show)
Well, I haven't done it yet, so there are more informed members here that can respond, but one reason is that the custom shoe configurator on the Rancourt website has a specific, limited set of options. For example, you can't order a Parisian blue Russell boot with trooper sole via the site. But you (probably) can via PDG. Of course, I think you can also email Rancourt for a quote on a specific shoe.

Or that boat shoe we just saw a little earlier in the thread. Three eyelet option isn't available on Rancourt site and you can't mix suede and smooth leathers using their configurator.

And if you are in Portland or visiting for some reason, you can look at leather swatches, the different soles, made up models, etc.

Oh and you get to support another Maine business, if that floats your boat.

It's a nice store.

In this case, I speak from experience since I've even been there.

Once. smile.gif

 

 

Hmm I wonder if ordering through PDG also gets us our custom shoes faster compared to ordering through Rancourt's website.

post #4764 of 5502
Quote:
Originally Posted by FrankCowperwood View Post

Well, I haven't done it yet, so there are more informed members here that can respond, but one reason is that the custom shoe configurator on the Rancourt website has a specific, limited set of options. For example, you can't order a Parisian blue Russell boot with trooper sole via the site. But you (probably) can via PDG. Of course, I think you can also email Rancourt for a quote on a specific shoe.

Or that boat shoe we just saw a little earlier in the thread. Three eyelet option isn't available on Rancourt site and you can't mix suede and smooth leathers using their configurator.

And if you are in Portland or visiting for some reason, you can look at leather swatches, the different soles, made up models, etc.

Oh and you get to support another Maine business, if that floats your boat.

It's a nice store.

In this case, I speak from experience since I've even been there.

Once. smile.gif

Quote:
Originally Posted by wonsmithr8 View Post

Warning: Spoiler! (Click to show)

Hmm I wonder if ordering through PDG also gets us our custom shoes faster compared to ordering through Rancourt's website.

I will add something since I just ordered mine from PDG.

First of all, I don't think I got my shoes any faster compared to ordering through Rancourt. PDG sent in my order around May 1 and Rancourt sent to them just yesterday, so that's about 6 to 7 weeks, which is about the same wait time compared to when I ordered my Beefroll 2 summers ago.

One upside I really like about ordering throuhg PDG is the help from Dustin. He's sevice is top notch and very patient in answerinng all my questions regarding my custom boat shoe. He also recommend me based on his experiences, which I find valuable because compare to PDG's plenty experiences in designing a custom Rancourt, I have only customized two pairs before this one. I am not implying that Rancourt doesn't have a top notch customer service, but I think Katie and Kyle are often too busy to reply emails right away. From experience, the average time to get a response from them is about 2 days, which is not of my liking (I know I am a little too impatient sometimes).

just my 2 cents
post #4765 of 5502
Quote:
Originally Posted by FrankCowperwood View Post
 
Quote:
Originally Posted by helius0 View Post

I'm curious - I keep reading about people ordering their custom Rancourts through PDG.  Are there any good reasons to do so?

Well, I haven't done it yet, so there are more informed members here that can respond, but one reason is that the custom shoe configurator on the Rancourt website has a specific, limited set of options. For example, you can't order a Parisian blue Russell boot with trooper sole via the site. But you (probably) can via PDG. Of course, I think you can also email Rancourt for a quote on a specific shoe.
 

 

FWIW, I've ordered four custom pairs directly from Rancourt, and only once have mine been "configurator-able".  My experience with Katie has been, if you can think it up (within reason), they can make it.

post #4766 of 5502

You're essentially paying the same price and same delivery schedule, but with the possibility of more options?

 

That's interesting.

 

I guess I'll have to make it a point to visit the physical store the next time I'm in Maine.

post #4767 of 5502
Even better yet, how in the hell does one go about ordering through PDG? Is it similar to TOJ? No website? Any help is greatly appreciated.

And to answer the fellows question directly above mine, I would think they would have them in stock. No 4 week wait times.
post #4768 of 5502
Quote:
Originally Posted by halfnhalfnhalf View Post

FWIW, I've ordered four custom pairs directly from Rancourt, and only once have mine been "configurator-able".  My experience with Katie has been, if you can think it up (within reason), they can make it.

Well, the last pair I tried to have them make, they rebuffed me. I wanted a darker skin, preferably Saharan or Maori. They balked. I guess they're not completely custom are all. smile.gif
post #4769 of 5502
Quote:
Originally Posted by tv2177 View Post

Just got notified by PDG that my parisian blue/navy orion suede boat shoes has arrived at their shop. Dustin showed me one pic and I am loving it! Will post more pics when I get them!


What beauties. Wear them well. Now, wear may I find a pair?
post #4770 of 5502
Just thought I'd post my total amount of expenditures since joining this thread. $780. Should've stayed away.

By the way, here's the email from Katie:

Yes, SF is I’m sure a good barometer of what’s happening. We’ve experienced more incoming orders than we expected for Spring, a good thing, but it’s extended our production lead times to about 4 weeks.

Your current order, I’m expecting to ship next week. If you placed a new order now, it would ship mid-July.

The only two styles I have available for immediate shipment in a 10.5D are the Brown CXL Beefroll Penny ($295: http://www.rancourtandcompany.com/ready-made/men-s/beefroll-penny-loafers.html) and the Brown CXL Ranger Moc ($250: http://www.rancourtandcompany.com/ready-made/men-s/4-eyelet-ranger-moc-brown-chromexcel.html).



Best,

Katie
Edited by gstephen70 - 6/18/14 at 6:30am
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