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RANCOURT & Co. Shoes - Made in Maine - Page 317

post #4741 of 5247
Quote:
Originally Posted by cathpah View Post

I really can't get over how great these dark olive cxl beefrolls are with the lactae hevea soles (a custom makeup stocked by Portland Dry Goods).  The color variation throughout the leather thanks to the pull-up qualities is just out of this world, and they're now ten types of comfortable.

I was going to post the same thing on the same shoes. These loafers went from 'ok' to 'wow' with the new soles. The color is really great for summer, and wearing them more means better molding to the foot.

I have both RLH and Aspen, and find the RLH softer.
post #4742 of 5247

Ugh. Got my Parisian Blue boat shoes. They fit pretty much perfectly (a little snug maybe) but the back is rubbing against my heel. After the first day there was already a little darkened spot of blood. After some research it turns out this is normal. Guess I'm in for a couple of weeks of suffering until the leather breaks in. They're so tight that I can't even wear normal crew socks with them.

 

They're gorgeous, though.

post #4743 of 5247
^I assumed that you sized down .5?

and some pictures for the peeps on the board would be much appreciated!
post #4744 of 5247

Very disappointing experience with Rancourt's customer relations. This was my first order--pair of Parisian Blue CXL pinch penny loafers for my wife. Site suggested 2 weeks to shipping. Found out after an inquiry 4 weeks later that they're running late. Fine, MTO work runs into delays (though a timely notice of that delay would've been appreciated). Anyway, we're told her shoes are in bottoming and will be shipped on X. X passes, no shipment. Another inquiry and we're told the shoes are finished and *will* be sent out Monday (yesterday). Monday passes, nothing. Today's the date we were given--twice--for delivery. I don't have high hopes.

 

We'd wanted it in time for her birthday and our anniversary (both this week), and we'd wanted it before we left town for a small vacation. Definitely didn't expect the inordinate delay and near-total lack of communications. Even if I can excuse the delay, I can't excuse having to chase down my own orders in the face of misleading guidance. All I can hope for at this point is that the shoes will be good. 

 

Rancourt isn't TOJ--a 3-man crew. Or is it? I'm sure they won't mind one less customer, but the experience has been so sour that I don't know if I'll bother repeating it. 

 

Edit: To be clear, I am not irked over a 4-week wait. I don't mind waiting. I mind the lack of transparency, and I am irked over the repeatedly missed ship dates--whether intentional (probably not) or otherwise.

post #4745 of 5247
Quote:
Originally Posted by Albert Yi View Post

They're so tight that I can't even wear normal crew socks with them.

So you'll be fine! Boat shoes means no socks anyway.
post #4746 of 5247
Quote:
Originally Posted by Death24xASecond View Post

Very disappointing experience with Rancourt's customer relations. This was my first order--pair of Parisian Blue CXL pinch penny loafers for my wife. Site suggested 2 weeks to shipping. Found out after an inquiry 4 weeks later that they're running late. Fine, MTO work runs into delays (though a timely notice of that delay would've been appreciated). Anyway, we're told her shoes are in bottoming and will be shipped on X. X passes, no shipment. Another inquiry and we're told the shoes are finished and *will* be sent out Monday (yesterday). Monday passes, nothing. Today's the date we were given--twice--for delivery. I don't have high hopes.

We'd wanted it in time for her birthday and our anniversary (both this week), and we'd wanted it before we left town for a small vacation. Definitely didn't expect the inordinate delay and near-total lack of communications. Even if I can excuse the delay, I can't excuse having to chase down my own orders in the face of misleading guidance. All I can hope for at this point is that the shoes will be good. 

Rancourt isn't TOJ--a 3-man crew. Or is it? I'm sure they won't mind one less customer, but the experience has been so sour that I don't know if I'll bother repeating it. 

Edit: To be clear, I am not irked over a 4-week wait. I don't mind waiting. I mind the lack of transparency, and I am irked over the repeatedly missed ship dates--whether intentional (probably not) or otherwise.

That is disappointing. By all accounts they seem to have trouble delivering consistent customer service to their individual buyers and that two week delivery window seems to be very much a thing of the past.

Considering that they are not communicating well with you the following suggestion may be pointless, but I'd try very hard to get Kyle or maybe Katie on the phone or via email and let them know that this has not been an experience that encourages you to order from them again. You have very clear reasons why and I think that if you can in fact get a hold of them, they will be reasonable in listening to you and may even do something for you.

I will say that I have had a good customer service interaction with them just recently that involved a repair to a practically new pair of their shoes (though not brand new out of the box, if you see the difference). I emailed them about the problem and Katie got back to me within a day. They have repaired the shoes at no cost and picked up shipping both ways. Shoes should be back in my hands this week (maybe a three week turnaround, but I wasn't in any hurry).

So they can do right. They just need to be consistent about it.

I hope your wife's shoes do actually show up in time for your upcoming events.
post #4747 of 5247
Natty CXL Beefrolls today. Pretty sure these are ready for a resole as they are quite squishy



post #4748 of 5247
^good looking patina!
post #4749 of 5247
Just got notified by PDG that my parisian blue/navy orion suede boat shoes has arrived at their shop. Dustin showed me one pic and I am loving it! Will post more pics when I get them!

post #4750 of 5247
Quote:
Originally Posted by FrankCowperwood View Post


That is disappointing. By all accounts they seem to have trouble delivering consistent customer service to their individual buyers and that two week delivery window seems to be very much a thing of the past.

Considering that they are not communicating well with you the following suggestion may be pointless, but I'd try very hard to get Kyle or maybe Katie on the phone or via email and let them know that this has not been an experience that encourages you to order from them again. You have very clear reasons why and I think that if you can in fact get a hold of them, they will be reasonable in listening to you and may even do something for you.

I will say that I have had a good customer service interaction with them just recently that involved a repair to a practically new pair of their shoes (though not brand new out of the box, if you see the difference). I emailed them about the problem and Katie got back to me within a day. They have repaired the shoes at no cost and picked up shipping both ways. Shoes should be back in my hands this week (maybe a three week turnaround, but I wasn't in any hurry).

So they can do right. They just need to be consistent about it.

I hope your wife's shoes do actually show up in time for your upcoming events.

 

Katie is who I have been in contact with, and whose communications are so lacking. I really did not expect this and will not be ordering from them, nor will I recommend them to anyone. It's one thing if you are a rag-tag crew like TOJ, which is practically part of their charm and you go in -knowing- what to expect. It's quite another to be an allegedly established brand that tries to promote themselves as a higher-end, quality operation and to be *this* abysmal with customer service. I don't give two shits about normal MTO delays, but this experience has been just a total turn-off. 

 

Edit: I don't suppose I could find Kyle's contact information somewhere? I don't know how to contact him personally. 

post #4751 of 5247
Quote:
Originally Posted by tv2177 View Post

Just got notified by PDG that my parisian blue/navy orion suede boat shoes has arrived at their shop. Dustin showed me one pic and I am loving it! Will post more pics when I get them!
Warning: Spoiler! (Click to show)

Those look great. They have three eyelets. Is this a detail you added?
post #4752 of 5247
Quote:
Originally Posted by FrankCowperwood View Post

Those look great. They have three eyelets. Is this a detail you added?

Rancourt offers a 3-eyelet style that you dont see too often since the 2-eye is such a classic. I have to say, I much prefer the 3 - the blucher on the 2 isn't substantial enough for me.

(PS: these came out awesome. peepwall[1].gif)
post #4753 of 5247
Wrong thread I know, but I am going to try to come see you guys this August, @Portland Dry Goods, and order a customer Clymer boot in black shell. You'll know its me... smile.gif
post #4754 of 5247
Quote:
Originally Posted by FrankCowperwood View Post

Wrong thread I know, but I am going to try to come see you guys this August, @Portland Dry Goods, and order a customer Clymer boot in black shell. You'll know its me... smile.gif

we're here for ya! just try not to let me sweet talk you into a pistachio suede mud guard or something..
post #4755 of 5247
Dark Olive custom Ranger Mocs shipping tomorrow smile.gifsmile.gifsmile.gif
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