Very disappointing experience with Rancourt's customer relations. This was my first order--pair of Parisian Blue CXL pinch penny loafers for my wife. Site suggested 2 weeks to shipping. Found out after an inquiry 4 weeks later that they're running late. Fine, MTO work runs into delays (though a timely notice of that delay would've been appreciated). Anyway, we're told her shoes are in bottoming and will be shipped on X. X passes, no shipment. Another inquiry and we're told the shoes are finished and *will* be sent out Monday (yesterday). Monday passes, nothing. Today's the date we were given--twice--for delivery. I don't have high hopes.
We'd wanted it in time for her birthday and our anniversary (both this week), and we'd wanted it before we left town for a small vacation. Definitely didn't expect the inordinate delay and near-total lack of communications. Even if I can excuse the delay, I can't excuse having to chase down my own orders in the face of misleading guidance. All I can hope for at this point is that the shoes will be good.
Rancourt isn't TOJ--a 3-man crew. Or is it? I'm sure they won't mind one less customer, but the experience has been so sour that I don't know if I'll bother repeating it.
Edit: To be clear, I am not irked over a 4-week wait. I don't mind waiting. I mind the lack of transparency, and I am irked over the repeatedly missed ship dates--whether intentional (probably not) or otherwise.