Originally Posted by gstephen70
Thanks for pointing that out. So, basically, if you want to buy them now, avoid the wait times, then for all intents and purposes they're throwaway shoes. Not cool, if you ask me. If they manufacture a product for a retailer i.e. Alden, then they should stand behind said product unless the retailer is not using Rancourts name to sell the product. I think would apply to Eastland and RLauren. No mention of Rancourt anywhere on their sites.
I won't argue the merits of this policy with anyone, I just thought I would mention it. It has been mentioned here from time to time.
I'm not so sure that would make them throw away shoes, but yes it might make it harder to get them worked on properly. At the very least in this instance you can't get them worked on by the manufacturer. Although you might see these shoes go on sale more often, as of yet I have not purchased any of them and this is one of the main reasons I have not. If you don't see the name on it I'm pretty sure you won't see anyone state they re Rancourt shoes in their advertisements.
I also won't argue with anyone in regards to the frustration one may experience from not getting something when they initially anticipate receiving it.
However I think you may want to consider that custom orders no matter who executes them can always be more problematic and more subject to delays than any off the rack or Ready to Wear shoe. So one of their strengths in my opinion of giving their customer the option of designing their own shoe may take just a bit longer.
By the way they used to send you a notice when the delivery had been delayed, the last time however I had to email them because they hadn't. But at least I received a prompt reply. They maybe getting to the point were they are simply getting a bit overwhelmed now. Their wait time may be getting even longer due to an increase of popularity, however if the quality is retained then I for one won't have a problem with it. For me their quality and customer service has always been outstanding. Rancourt is my go to for extremely casual shoes in this genre because they have so many different possibilities to include custom options to design your own shoe, and more importantly for me the ability to get any of these shoes in Cordovan.
For the most part my wait time has not been that bad, but then again for the most part mine have been ordered off season and even when ordering them in season I now have enough shoes to hold me over until I receive my latest shoe. This is the same reason I have no problem waiting 3 months for a pair of St Crispins or 6 to 8 months for a pair of Edward Greens. I had a pair of Edward Greens that took two months longer than I initially thought. I had a pair of St Crispins that took a month longer than I initially thought they would take. Although I don't like to wait, I will always choose to wait when the product is worth waiting for. It's not the level of satisfaction I get from instant gratification that matters most, it's the level of satisfaction I'm going to get for years and years to come.
Edited by dddrees - 6/15/14 at 6:45am