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Hello to everyone here at StyleForum!
I am the new customer service manager here at Rancourt & Co and thanks to Kashiwa's urging I will be trying to get on and provide some insight and advice to a broader audience on a regular basis.
However, this morning I wanted to let you all know, and at the same time apologize, for issues with our email communication recently; we have been having issues switching servers, which is unfortunately shutting all email communication down for a few days. We expect to be up and running by Thursday afternoon, at which time I'll be working diligently to catch up. In the mean time, our customer service number is your best bet (855-999-3544).
On another note - THANK YOU for the enthusiasm and feedback on here, I love hearing from customers after delivery, and seeing the great suggestions/ ideas on here. I am personally new to using forums, but I'll be trying to post on a regular basis to answer questions and provide an insiders perspective to the company.
Thats all for now!
Hello to everyone here at StyleForum!
I am the new customer service manager here at Rancourt & Co and thanks to Kashiwa's urging I will be trying to get on and provide some insight and advice to a broader audience on a regular basis.
However, this morning I wanted to let you all know, and at the same time apologize, for issues with our email communication recently; we have been having issues switching servers, which is unfortunately shutting all email communication down for a few days. We expect to be up and running by Thursday afternoon, at which time I'll be working diligently to catch up. In the mean time, our customer service number is your best bet (855-999-3544).
On another note - THANK YOU for the enthusiasm and feedback on here, I love hearing from customers after delivery, and seeing the great suggestions/ ideas on here. I am personally new to using forums, but I'll be trying to post on a regular basis to answer questions and provide an insiders perspective to the company.
Thats all for now!
I just submitted this question in the online forum, but due to this email issue, I'll just ask it here and all can see the answer.
What varieties of rough-out leather do you have available? I'm interested in a pair of the five-eyelet boots for fall but I might want something a little more rugged/substantial than regular suede. I really like the look of these peanut rough-out ranger mocs that Epaulet has offered, but I don't really want that exact peanut color.
Hello to everyone here at StyleForum!
I am the new customer service manager here at Rancourt & Co and thanks to Kashiwa's urging I will be trying to get on and provide some insight and advice to a broader audience on a regular basis.
However, this morning I wanted to let you all know, and at the same time apologize, for issues with our email communication recently; we have been having issues switching servers, which is unfortunately shutting all email communication down for a few days. We expect to be up and running by Thursday afternoon, at which time I'll be working diligently to catch up. In the mean time, our customer service number is your best bet (855-999-3544).
On another note - THANK YOU for the enthusiasm and feedback on here, I love hearing from customers after delivery, and seeing the great suggestions/ ideas on here. I am personally new to using forums, but I'll be trying to post on a regular basis to answer questions and provide an insiders perspective to the company.
Thats all for now!