RANCOURT & Co. Shoes - Made in Maine - Page 92

Thought I'd give an update on my ranger mocs, for anyone still thinking about sizing. I got 10Ds based on the sizing chart, which felt way too small. I got them stretched by Rancourt, but it didn't help much. I've worn them a few times, hoping for some stretch, and still too small. So I did the somewhat questionable thing and ordered two pairs of BB ranger mocs in 10.5 and 11D to compare and then return. So the 11D's fit me pretty much perfectly, quite snug out of the box but still comfortable with a big enough last for my feet. So this agrees with my brannock sizing - 11D. So any future purchases, I'll be sticking w/ that.

On the customer service note, apart from sizing advice Taryn was very helpful during the ordering process, if a bit delayed. I did that over email, and it took about 5 or 6 weeks from initial email to when I got my shoes. Then another 4 weeks to send them back and stretch them. Trying to communicate since then has been difficult, with no response either via phone or email. I was hoping for some resolution about my shoes. So I can understand the frustration some others are having.

Do they always email a notification of shipment?  I got one for my first pair back in August, but my boots were supposed to ship Wednesday according to the invoice, and I haven't heard anything about it.

I know you just want to be done with them, but try calling them, just to see if they are in fact ducking your emails.

Thanks for the response Teger.  I hope that nobody steals my shell cordovan boots from my doorstep while I'm out of town for thanksgiving next week.

Quote:

Originally Posted by fitchottie 


FYI: He will direct you to Taryn or Jordan once he responds with a resolution. He responded to my first email then directed me to handle the rest with Taryn and Jordan, he even cc them.

Where I am we call that "getting big-timed" or "big-timing" someone.