Thought I'd give an update on my ranger mocs, for anyone still thinking about sizing. I got 10Ds based on the sizing chart, which felt way too small. I got them stretched by Rancourt, but it didn't help much. I've worn them a few times, hoping for some stretch, and still too small. So I did the somewhat questionable thing and ordered two pairs of BB ranger mocs in 10.5 and 11D to compare and then return. So the 11D's fit me pretty much perfectly, quite snug out of the box but still comfortable with a big enough last for my feet. So this agrees with my brannock sizing - 11D. So any future purchases, I'll be sticking w/ that.
On the customer service note, apart from sizing advice Taryn was very helpful during the ordering process, if a bit delayed. I did that over email, and it took about 5 or 6 weeks from initial email to when I got my shoes. Then another 4 weeks to send them back and stretch them. Trying to communicate since then has been difficult, with no response either via phone or email. I was hoping for some resolution about my shoes. So I can understand the frustration some others are having.