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RANCOURT & Co. Shoes - Made in Maine - Page 92

post #1366 of 5541

Thought I'd give an update on my ranger mocs, for anyone still thinking about sizing. I got 10Ds based on the sizing chart, which felt way too small. I got them stretched by Rancourt, but it didn't help much. I've worn them a few times, hoping for some stretch, and still too small. So I did the somewhat questionable thing and ordered two pairs of BB ranger mocs in 10.5 and 11D to compare and then return. So the 11D's fit me pretty much perfectly, quite snug out of the box but still comfortable with a big enough last for my feet. So this agrees with my brannock sizing - 11D. So any future purchases, I'll be sticking w/ that.

 

On the customer service note, apart from sizing advice Taryn was very helpful during the ordering process, if a bit delayed. I did that over email, and it took about 5 or 6 weeks from initial email to when I got my shoes. Then another 4 weeks to send them back and stretch them. Trying to communicate since then has been difficult, with no response either via phone or email. I was hoping for some resolution about my shoes. So I can understand the frustration some others are having.

post #1367 of 5541
I'm sorry you guys are having such a tough time. I seriously hear back from Rancourt within an hour of an email icon_gu_b_slayer[1].gif
post #1368 of 5541
yea I dunno why you guys would have CS or email issues. I recently sent a pair back to have the toes stretched, jordan responded within 3 hours of my initial email, and let me know today that they're on their way back -- whole process took less time than he originally estimated.
post #1369 of 5541
Quote:
Originally Posted by FrankCowperwood View Post

I like the two tones of textured leather on these. Very nice. How come these took two months to get to you? Enjoy.

It took about 4 weeks to get my order sorted, Taryn was really helpful even if her replies were delayed, then delivery, but I do live in the UK, plus I'm guessing at least two day were due to Hurricane Sandy, as they shipped across from New York.
post #1370 of 5541

Do they always email a notification of shipment?  I got one for my first pair back in August, but my boots were supposed to ship Wednesday according to the invoice, and I haven't heard anything about it.

post #1371 of 5541
No response to my multiple emails so I am just going to sell my pair on the B&S for $100 loss. frown.gif

I will NEVER deal with Rancourt or any company that carries them. I highly suggest others avoid them too.
post #1372 of 5541
^^ I've forgotten, what was the problem with yours?
post #1373 of 5541
Quote:
Originally Posted by Kashiwa View Post

^^ I've forgotten, what was the problem with yours?

First pair was defective.
Waited 5+ weeks for replacement repair.
Many emails went unanswered.
Weeks wait between responses.
The current pair I have don't fit even though I followed the size guide.
post #1374 of 5541
they'll send you an email as soon as they ship. fwiw, my ship date was 1-2 days after the estimate
post #1375 of 5541

I know you just want to be done with them, but try calling them, just to see if they are in fact ducking your emails.

 

Thanks for the response Teger.  I hope that nobody steals my shell cordovan boots from my doorstep while I'm out of town for thanksgiving next week.patch[1].gif

post #1376 of 5541
^^ hmm... with my pair, which arrived a couple weeks ago, I didn't receive any shipping notification.
post #1377 of 5541
Quote:
Originally Posted by deveandepot1 View Post

First pair was defective.
Waited 5+ weeks for replacement repair.
Many emails went unanswered.
Weeks wait between responses.
The current pair I have don't fit even though I followed the size guide.

Call them. Explain your dissatisfaction as politely as you can (I'd have trouble being polite in your situation, admittedly) and ask to speak to either Mike Rancourt or Kyle directly. I think they need to take ownership of this lack of service. It's their business with their name on it. I think you deserve much better treatment and an acknowledgement from them that their company has not delivered.
post #1378 of 5541
Quote:
Originally Posted by FrankCowperwood View Post

Call them. Explain your dissatisfaction as politely as you can (I'd have trouble being polite in your situation, admittedly) and ask to speak to either Mike Rancourt or Kyle directly. I think they need to take ownership of this lack of service. It's their business with their name on it. I think you deserve much better treatment and an acknowledgement from them that their company has not delivered.

FYI: He will direct you to Taryn or Jordan once he responds with a resolution. He responded to my first email then directed me to handle the rest with Taryn and Jordan, he even cc them.
post #1379 of 5541
My thought here is for daveandepot1 to give one of the name owners a piece of his mind. If there's some satisfactory resolution out of the call, then all the better. But I'd call and talk to a Rancourt directly.
post #1380 of 5541
Quote:
Originally Posted by fitchottie View Post


FYI: He will direct you to Taryn or Jordan once he responds with a resolution. He responded to my first email then directed me to handle the rest with Taryn and Jordan, he even cc them.

Where I am we call that "getting big-timed" or "big-timing" someone.

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