Oh God no nothing of the sort. I have had great customer service TARYN was awesome.... I was simply asking for an opinion. Also I was stating a fact they do have the money to return, and I think 5 weeks is a long time to wait to fix an issue. They have not lost me as a customer, I just want them todo the right this.
What kind of business would they be if they didn't have enough funds to refund one pair of shoes? You do realize that the Rancourt trip to Japan and Korea was a "business trip", yes? Probably much easier to sell shoes to people who appreciate the wabi-sabi of handcrafted.