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RANCOURT & Co. Shoes - Made in Maine - Page 90

post #1336 of 5206
Quote:
Originally Posted by fitchottie View Post

Oh God no nothing of the sort. I have had great customer service TARYN was awesome.... I was simply asking for an opinion. Also I was stating a fact they do have the money to return, and I think 5 weeks is a long time to wait to fix an issue. They have not lost me as a customer, I just want them todo the right this.

What kind of business would they be if they didn't have enough funds to refund one pair of shoes? You do realize that the Rancourt trip to Japan and Korea was a "business trip", yes? Probably much easier to sell shoes to people who appreciate the wabi-sabi of handcrafted.
post #1337 of 5206

Thanks for the pics.  Its the natural CXL shoes in discussion that I am really curious to see though.  Do your heels slip out of them?  Is that what you mean by wide heels?  Are they so short that you can't imagine them stretching to fit?

 

In the bottom pic it looks like the heel of the right shoe is not sitting squarely on top of the sole, but maybe its just the angle.

post #1338 of 5206
Have you guys that have had issued tried calling them? They picked up whenever I called and were helpful...

Anyway- I placed my order in person, so I don't think I'll be getting a tracking number. Id love if they came before Thanksgiving, but I don't really expect it. I ordered them Saturday Nov 3 .
post #1339 of 5206
Quote:
Originally Posted by Bakes11771 View Post

Thanks for the pics.  Its the natural CXL shoes in discussion that I am really curious to see though.  Do your heels slip out of them?  Is that what you mean by wide heels?  Are they so short that you can't imagine them stretching to fit?

In the bottom pic it looks like the heel of the right shoe is not sitting squarely on top of the sole, but maybe its just the angle.

No, the heel of the right shoe sits squarely. Just a bad angle.

My heels slip out. the rest of the shoe is a little wide too.
An 11.5 was the right length.
post #1340 of 5206
You should send them back and tell them you ordered an 11.5. Ask for a replacement or a refund.
post #1341 of 5206
So they shipped the wrong size? 11 instead of 11.5? If I'm following this properly, then that's something they definitely should, and I think will, take care of. I know it is frustrating to wait, but that's comes with the MTO territory, I think.
post #1342 of 5206

Well, I'm not a shoe fit expert, but if your heel is slipping out even when they are too short, they will probably never work for you, unless they are just stiff and need breaking in, but they seem to be soft soles anyway.

 

Out of curiosity, is the size labeled inside the shoe anywhere?

 

(not to be selfish, but I hope my order turns out okay!)

post #1343 of 5206
Sorry for the confusion. I originally ordered an 11.5B that was defective and did not fit.
They couldn't alter that pair so they made a replacement pair. They believed an 11B would fit me.
post #1344 of 5206
Gotcha, so it's not looking good if the narrowest width they make doesn't fit in two different lengths. Only other route to take, which might not be worth the effort, is changing the last. I believe the 555, their loafer last, is narrower than the Ranger Moc last. It is also, apparently, shorter.
post #1345 of 5206



Pictures of the shoe.
post #1346 of 5206

That really does look like a different color stitching...did you send them a picture of it?

post #1347 of 5206

1000

 

Rancourt & Co. for Taylor Stitch.

 

Love these shoes, perfect for the Aussie summer coming up.

post #1348 of 5206
Is this the green CXL? Or is it Cavalier, perhaps? And it looks as if they are on the honey camp sole.

Those should indeed be perfect summer shoes. Enjoy.
post #1349 of 5206
Quote:
Originally Posted by fitchottie View Post Warning: Spoiler! (Click to show)



 

Pictures of the shoe.

 

The difference of color in the CXL and the stitching is just noticeable enough that it would piss me off.  Let us know what happens with them.

 

 

Quote:
Originally Posted by UnnamedPlayer View Post

 

Warning: Spoiler! (Click to show)

 

1000

 

 

Rancourt & Co. for Taylor Stitch.

 

Love these shoes, perfect for the Aussie summer coming up.

Those are sweet, and I was never a fan of green shoes until just now.  The remind me of crocodiles with the green, the eyelets and the X stitching.  If they were mine, I would trim the laces a bit so that the bows aren't so big.

post #1350 of 5206
^Also in re the bows above, and I hope this is taken in the right spirit, you can get them to lie perpendicularly to the shoes by tying them different. This is something I learned about six months ago right here on SF. They also will stay tied better, if you have trouble with that.

Details from http://www.fieggen.com/shoelace/standardknot.htm:

"If your finished knot comes out crooked, it's probably because you tie your Starting Knot the opposite way to mine. This will result in an un-balanced "Granny Knot", which both sits crooked and comes undone more easily. See my Slipping Shoelace Knots page for more information."

Do with this information what you will and, again, enjoy the shoes.
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