RANCOURT & Co. Shoes - Made in Maine - Page 89

How long has it taken for everyone's shoes to get delivered after purchase?

I sent payment for a pair on 10/31 and they said requested ship date was 11/14.  I have not received the shipment notification and tracking number yet, probably later today or tomorrow.

It was a shell cordovan blake boot that they will have to dye in house, so I suspect that [in theory] other models might take less time, like if it uses leather that they don't have to dye, or has fewer steps in the production process.

Also, shipping method depends on what shipping option you selected, and how far you are from ME.

Quote:

Originally Posted by deveandepot1 

I finally got my replacement pair from Rancourt.
They sent an 11B instead of an 11.5B. They are now too short.
The size guide was right on with the length, but way off with the width.
I am also very unhappy with the customer service. Many emails sent without a response, weeks without any communication, and a 5+ week wait for my replacement pair. I should have been the first served not sent to the back of the line.
This whole experience has been a joke.
What should I do with the pair I have now? Will Rancourt give me a partial refund if I send them back? I would be willing to take half of what I paid just to end this.

Maybe they'll stretch, or can be stretched if you send them back?  Are the shoes otherwise up to your expectations?  I remember you said the first pair were mismatched size and had nicks and scratches.

Quote:

Originally Posted by fitchottie 

I wanted to get your opinion on a matter that is currently taking place. I ordered natural excel Ranger Moc with white Vibram sole.... One shoe appeared to be darker along with the stiching being a bit more beige than the other. I expressed my concerns and was informed to wear the shoes in the hope the color would level out. It has been about a month and I said I was ultimatley not happy with the product. Now I get the run around well since they were custom there is no refund and Kyle will have to look to see if there is anything we can do. My reply was (I informed them I was unhappy when they were recieved, I was told that three people inspected the shoes and there was no issue... I said i am the one who paid for the shoes and what three people think is acceptable is of no concern to me, since its my money.) What you are telling me is not a resolution.

Can you post a pic of the shoes?

Maybe they can be dyed since they are still natural?   I know its not ideal, but I thought I'd suggest it anyway.  Or perhaps you can darken them both with montana pitch blend or another CXL product and they'll even out?

Not trying to defend them, but it is 'natural' CXL, so some variation is possible, opposed to if it was dyed.  On the other hand, they could have made sure that they used matching pieces to begin with.

Keep us up to date on how these situations shake out.