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Ledbury dress shirts - Page 3

post #31 of 32

They are made in Poland.  Very small white tag at the bottom of the shirt.

post #32 of 32

Their shirts are good quality. It's their customer service that is currently lacking. They seem to forget to refund the money when you do a return. This has happened to me twice now when I tried to make a return (once it took them 2 months and even then, they only did so when I contacted them and pointed it out). I thought it was very unprofessional. I wrote this e-mail to them (let's see what they say):


"I am writing this letter to Ledbury as a disgruntled customer who was once a loyal follower of Ledbury.

I bought numerous shirts from Ledbury in the past and have always been impressed with the shirt quality and the customer service.

This changed recently. I had a different e-mail associated with Ledbury and I had a 20% OFF that was associated with that account that I could use at any time. However, the code somehow became disabled from that account and I was not able to log in. So, I created a new account using this e-mail after a Ledbury representative was very rude and condescending with me.

What happened recently is I purchased a shirt, The Westewood Plaid Twill. I was not satisfied with the purchase and so I returned the shirt back to Ledbury. It's been 3 weeks since the return and I still have not received the money back in my account. Sadly, this is not the first time this has happened. In the past, Ledbury has made a mistake with a return and had not credited a return back to my account for over 2 months. I believe this is very bad practice and completely unacceptable.

Needless to say, I am very disappointed with my recent experience. Whereas in the past, I've recommended my friends to Ledbury because the service and shirts were always great, I can no longer say that.

I really hope that you guys can remedy this situation as I believe it's gone way too far.

Thank you and I look forward to hearing back from you."


Let's see what they say. I believe it's truly been very unprofessional from their side and i hope they can correct this situation as I'm at the end of the rope with this company.

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