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Stores you'd want to like but hate - Page 2

post #16 of 50
Quote:
Originally Posted by rnoldh
Don't they take American Express. And they will also give you a NM credit card on the spot. So there are 2 more options for paying.

Oh how generous of Needles Markup to offer you their store credit card, with its ludicrous rates, so you can have yet another credit card in your wallet and yet another bill to worry about (and come now, we all know that there are very few NM credit cards out there with a small managebale balance of a couple hundred. They hand you the credit card right there in the store so you'll go back to the rack and get that $1350 overcoat after all. Enter the aforementioned ludicrous interest rates.)
post #17 of 50
As far as service goes, my BB is excellent, possibly the best service I've ever had for anything. I love the suits, the sweaters, the shoes, underwear, belts, ties. I love everything there except the shirts and this Fall's coats. (this is my main store for purchases)

The woman at the NYC Lobb store was wonderful on my one and only visit. (I bought nothing)

The hottie at Bergdorf was, well, hot (I bought a belt).

The shoe sales guy at Barneys was a closer (bought two pair).

At NM, I find the women respond to me far better than the men, although the shoe guy is nice and there's one younger salesman who is good. Don't like the old guys (shop there a lot).
post #18 of 50
Quote:
Originally Posted by diorshoe
I would love to love NM but every time i go in I get disappointed by the snotty salesladies looking up and down my spouse like they are fronting her and being snotty to her when she asks a question.

And their prices are so jacked up and I cant believe I couldnt use my Visa, or checkcard, or anything except for cold hard cash or a personal check.
what the? who carries around a personal check? i leave that at my desk where i pay my monthly bills but even then they are paid auto via online.

i saw a john lobb chestnut museum calf brand new plain toe blucher in 9.5E at the NM in newport beach, it is 40% off of 1095 if anyone is interested. they also had a couple more john lobbs at 40% off and a whole stock of mantellassis priced at 1095 at 40% off as well, but im not interested in those.

I've always wondered what that means...
post #19 of 50
Best service, bar none, that I've had is Saks men's store in Chicago. I spent a couple hours there during their sale this summer both in suits and ties. Both sales people were helpful. I have to give the guy in suits credit, he was going back and forth between customers, but managing to do it without that rude "I just need to bood my commissions" attitude I see at Neimans sometimes. I ended up buying two suits from him, and a tie from a different salesman downstairs. And when I came back up and told him that I'd take both suits and the tie, but I was going to have the tie rung up downstairs, so the guy who helped me there would get credit for it, he told me he was sure that guy appreciated it, and that he'd make sure they made it into the same box for shipping.
post #20 of 50
When I lived in Chicago, I walked past BB's Michigan Ave store twice a day. Which is to say, I was in the store enough that the clerks would tell me to hold off buying for a few days until there was a sale. Or they gave me the sale price even if the sale had ended. And I'm not really a big BB fan. But I liked the service.

My walk to/from work also took me past Paul Stuart. I never much liked the Chicago branch and prefer to buy from the Madison Ave store.

Barney's in NYC, Chicago or Bev Hills -- want to like the store but don't.

As a general rule, I dislike upscale men's stores that have a fussy, precious feel, as though fussy and precious is a stand-in for "classy." Mark Shale in Chicago is fussy and precious. As are the best men's stores in nasty places like, say, Little Rock. I think the store caters to men who really don't know good clothes and can be bluffed/intimidated in ways that don't work when applied to a Wall Streeter who spends big bucks on clothes.

I've noticed that in Los Angeles clerks always give me good service, no matter how I'm dressed. I think it's the showbiz influence -- the guy in torn jeans and ratty t-shirt may have just signed a three picture deal at Paramount and is looking to drop $50,000 on clothes to celebrate. It's especially true in the Santa Monica art galleries -- clerks know better than try to judge customers based on their clothes.

That's not true in New York. If you don't look the part, clerks will freeze you out.

But overall, the best service I've ever gotten is from Savile Row. No one else even comes close.
post #21 of 50
Quote:
Originally Posted by auto90403
As a general rule, I dislike upscale men's stores that have a fussy, precious feel, as though fussy and precious is a stand-in for "classy." ... I think the store caters to men who really don't know good clothes and can be bluffed/intimidated in ways that don't work when applied to a Wall Streeter who spends big bucks on clothes.

LOL, this is so spot on. Ahh, the retail experience.
post #22 of 50
Quote:
Originally Posted by poorsod
For me the numero uno is Barney's. I'd really want to like the store because it has pretty nice stuff but everytime I go there the customer service is so bad. I get better customer service at the Banana Republic or Gap. I feel that when you are at that price point, you are selling customer service.

Bergdorf Men's is starting to creep up my annoyance list for the same reason.

Barneys on Madison? Really? I get THE BEST service there, constantly. Maybe, it's different on different floors, but then again, I don't buy suits...
post #23 of 50
Quote:
Originally Posted by Get Smart
I've gotten good service at Barneys, Neimans, & Saks when I wanted it....in contrast with others' experiences, at Neiman's Ive always received excellent service, both on Wilshire and at Fascist Island.

"Fascist Island"?????!!!!
post #24 of 50
Quote:
Originally Posted by JLibourel
"Fascist Island"?????!!!!

haha yea that's what it was referred to when I was an idealistic punkrocker undergrad art student at UCI since it was a shopping center for rich yuppies driving BMWs......but now that I'm older I find myself shopping there quite a bit(!)
post #25 of 50
Quote:
Originally Posted by Get Smart
haha yea that's what it was referred to when I was an idealistic punkrocker undergrad art student at UCI since it was a shopping center for rich yuppies driving BMWs......but now that I'm older I find myself shopping there quite a bit(!)

My boss' daughter just told me that "Fascist Island" was common currency. Without wishing to jack this into a political thread, I always thought rich, BMW-driving yuppies were more likely to be liberals than fascists.
post #26 of 50
I would probably say Paul Stuart, though I don't hate it. I like the look of a lot of the clothes, but never feel very comfortable in the store, so hardly ever go there.
post #27 of 50
As far as Neiman's goes, I've always been happy. The men's people are perfectly polite, though of course not extraordinarily knowledgeable (but that's the case with 90% of stores.) I've always been pleasantly suprised by the salesgirls in the women's furnishings, so to speak, department. I go in always go in around Mother's Day and Christmas to get stuff for my mom, hardly spending anything, and they always help me find something nice in my budget.

Also, as far as the Needless Markups comments, yes it's a fun pun, but there are far worse offenders (Korshak, Louis, BG, Wilkes, etc.)
post #28 of 50
Quote:
Originally Posted by Edward Appleby
As far as Neiman's goes, I've always been happy. The men's people are perfectly polite, though of course not extraordinarily knowledgeable (but that's the case with 90% of stores.) I've always been pleasantly suprised by the salesgirls in the women's furnishings, so to speak, department. I go in always go in around Mother's Day and Christmas to get stuff for my mom, hardly spending anything, and they always help me find something nice in my budget.

Also, as far as the Needless Markups comments, yes it's a fun pun, but there are far worse offenders (Korshak, Louis, BG, Wilkes, etc.)

I hate NM. I've gotten mediocre to poor service at any NM I've been to, and I've been to them all over the country, from LA (mediocre) to SF (a bunch of rude queens) and Houston Galleria (a bunch of rude fat dudes in poorly fitting suits). It's too bad, because the selection at the Wilshire one in LA has some decent stuff and better markdowns than the nearby Barneys and Saks, and the SF sometimes has okay things as well. However, in SF, the Saks Men's store (on the 5th, advanced designers department) has great service and a better selection than any other Saks (the NYC one has more, but are less discriminating) that I nearly always by something there. And I find the service at all the Barneys CO-OP and designer stores to be consistently good.

Korshak has really high markups - I think that they rely on rich, ignorant clientele. BG is high, but not significantly higher than the NYC average, ime. Wilkes, I haven't been to in a while, but I don't remember their stuff being marked up to much. On the other hand, Louis, with some notable exceptions, has lower markups (about 5-10%) than Maxfield or NYC boutiques for similar items (I am thinking of a specific Cloak piece as I write this.) On the other hand, they tend to carry merchandise over to the next season more than Maxfield, for example, which literally clears everything out. Of course, Debi Greenberg doesn't hold a candle to Tommy Perse as a buyer. I think that in Boston, only Alan Bilzerian is in the same league as the big boys in LA and NYC.
post #29 of 50
Dressing better than the shop assistants aids in service. Of course, dressing in a difficult fashion intimidates them.
post #30 of 50
Another vote for Paul Stuart NY. I do love many of their clothes, and the in-store tailoring is still top-notch (contrast with BB, which has generally crap tailoring in NY in my experience).

But the whole atmosphere there is stifling, and I guess because I am not in my 40s or 50s, and sport a more contemporary look, I feel as though I am followed around the store without actually being served. It doesn't help that there are usually only two or three other customers in the store when I stop by...
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