Who were some of your worst, rudest, and/or most ignorant customers? - Page 7

You obviously haven't worked in menswear.

If you should ever give it a go, try it for a while and then get back to everyone here on SF. You wouldn't stay Little Miss Sunshine (or Little Mister Sunshine) for too long, that's for sure.

Isn't it funny that no one has stepped up to the plate and answered this question?

It's not easy, is it?

I never said the Value Village jacket guy was "mentally challenged or otherwise intellectually insufficiently equipped". You said that, I didn't.

For the record, you still haven't answered my question directly. You still haven't given a play-by-play of how you would have handled it. Put yourself in my shoes and think about it hypothetically.

No, my job does not involve putting up with fools and stupid idiots. My job involves educating and informing and advising customers who are actually able, willing, and capable of listening, learning, and accepting.

14.) A mid 20s/late 20s woman came in carrying two suits in their repsective garment bags. She showed me the pants' hems on both pairs and told me that her husband bought these to wear to a family wedding in Lebanon.

I had a look at the pants. The hems looked like they were done VERY SHODDILY by hand (the stitching was coming undone) and the hems were covered in dirt and dust and the back of the hems were torn as if they were too long and had been dragging against the pavement.

"My husband has spent thousands and thousands of dollars here at your store and this is the first time we've ever had this problem!"

I asked her what exactly the problem was since it was quite obvious it was not our tailor who did such a shoddy job hemming the pants.

"Look at the pants! The stitching is coming undone! But that's not what really pisses me off! Look at this! It's torn at the back! The salesman told me that wool is a good quality fabric and wouldn't tear but LOOK AT THIS! IT'S TORN!!!!"

Jesus Christ.

"When did you buy these? Do you have the receipt with you?"

"We bought these to wear to a weddinig back home in Lebanon."

"Do you have the receipt with you?"

"NO!"

What could I do?

She commenced screaming and shouting again. Thank God there was no one else in the store at the moment. "I felt so fucking embarrassed when my husband put on these suits! The pants were far too long when he tried them on in the hotel room and he couldn't even wear these suits to the wedding! Our whole vacation was ruined! The wedding was ruined! Your tailor ruined the suits and ruined our vacation and the wedding! I felt so embarrassed!!"

"You say your husband didn't or couldn't wear the suits?"

"That's what I just said!"

I looked again at the hems on both pairs of pants.

"Madam, the hems are covered in dirt and dust. Clearly, your husband did wear these pants."

"NO, HE DIDN'T!"

"Can you explain to me how the hems are covered in dirt and dust if he never wore them and never left his hotel room with them on?"

No answer.

"Furthermore," I continued, "Our tailor doesn't do such shoddy quality work as this. These hems were stitched by hand by someone who doesn't know how to sew. You had someone else hem the pants. Our tailor didn't do the hemming for you. Also, your husband wore the pants. I'm sorry they did not fit. The best I can do for you is to have our tailor shorten the length of both pants for you--because it's quite obvious the length is far too long for him--but I will have to ask you to have these drycleaned first before we can do that."

"WHAT?! I WANT TO SPEAK TO THE MANAGER!"

I called out the manager. He came out along with another associate. This associate, as it turned out, was the one who sold these suits to the lady. He recognized her instantly.

Long story made short (as told to me by this associate later that day) . . . the lady bought the suits for her husband without him in the store and she took her best guess as to his right size. She failed in that department. The associate later told me that the wife took the suits home as they were when she bought them and she had told him that she will have a tailor back home (in Lebanon) hem the pants.

But, of course, that wasn't the story she told me when she came in to bitch at me. According to her story to me, it was OUR tailor who hemmed the pants two inches too long for her husband.

The manager also recognized her. Basicaly, he told her, RIGHT THERE ON THE SPOT, never to come back to our store. Why? Previously, she had bought two suits on deep discount (final sale) and, eight months later, wanted to return them without the receipt. The manager decided to do the right thing and gave her an exchange just to keep her happy. Now, today, she wanted to exchange these two dust and dirt encrusted worn suits for two brand new ones.

The manager threw her out. We never saw her or her husband ever again.