I sell mostly over the internet, which gives people great license to act like jerks (perhaps you’ve noticed!) but most of the customers are great. Most. Worst was man who bought a Brooks Brothers topcoat, a chesterfield maybe, from the time when Brooks coats had two labels: One at the back of the neck, usually gold on blue, and another in black on white in the inside right pocket with the size stamped on it. This coat lacked the neck label something I had regrettably neglected to note in the listing, but the one inside the pocket confirmed the maker. Bought, paid for shipped, and then without forewarning: negative feedback and a long series of ALL CAPS messages that begin with the accusations of fraud and of peddling counterfeit goods. He demands his money back immediately.. I go to great pains to even send the pic of the inner label for authentification by Brooks staff, and post a thread somewhere on this forum. Of course at this point he doesn’t want to listen and considers the matter closed. Coat is never returned. I keep the money. Fun fact: he worked in communications. Strangest fact: googling revealed he’d gone into cardiac arrest in the past few years; a safety officer’s fast response had been commended in a way that left a record on the internet. I was soooooo tempted to suggest that this fury was bad for the heart….but chose the high rode instead, amping up the cheerfulness with every response and finally leaving “I’m sure you are enjoying your AUTHENTIC Brooks Brothers coat!” as feedback.
post #616 of 654
2/7/11 at 1:44am