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Who were some of your worst, rudest, and/or most ignorant customers? - Page 38

post #556 of 654
Quote:
Originally Posted by Vaitek View Post
I think he works/worked at one of them nutrition stores.

a general store, of sorts
post #557 of 654
Quote:
Originally Posted by Sazerac View Post
I know how you feel, man.

Once I was riding my horse down one of the roads just outside my estate and had this family of peasants trundling along in front of me in their hay cart. I yelled, "lo, peasant, move aside! Gentleman coming through!"

But the knave wouldn't move aside, so I slapped him with my bespoke leather glove.

Fucker.

Brilliant!
post #558 of 654
Quote:
Originally Posted by jacobkozinn View Post
I truly respect Hermes, more than almost all others. If you talked about me and them in the same sentence, even if just to ridicule me, I am delighted.

I cannot discuss it at this time.
post #559 of 654
When I was in college I managed a retail store that sold lingerie, naughty movies and "adult novelty products".

Please do not complain about people trying to return used clothing.
post #560 of 654
Does not qualify as a rude customer story, but I had this happen recently at a home improvement store I stopped at. As I was approaching the entrance in, a friend of mine, who works at the store, and one of his co-workers were coming out pushing a pallet jack of laminate flooring. I stopped to chat with them, and as we were chatting, some guy pulled up in his p/u truck, jumped out, and showed them his receipt. My firend and his co-worker began to load the flooring in the guys truck.

The guy was watching them, then turned to me , and said "are you just going to stand there, or are you going to help load my truck?" I replied that if he had asked nicely, I would have helped him, but since you acted like a prick, I'll just watch. He then replied "Who do you think you are?" I'll go inside and report you to the manager!" I replied, I'll do you one better, and walk you in by the hand asshole, and we'll look for the manager together.

By that time, my friend and his co-worker, who had both stopped loading the guys truck, were watching and listening to the exchange. My friend then leaned over and told the guy that I did not work there. I said to the guy "bet you feel like a bigger dickhead than you appear to be." He put his head down, helped load the truck, and drove away without saying another word, or looking up.
post #561 of 654
Quote:
Originally Posted by jdmnbflo13 View Post
Does not qualify as a rude customer story, but I had this happen recently at a home improvement store I stopped at. As I was approaching the entrance in, a friend of mine, who works at the store, and one of his co-workers were coming out pushing a pallet jack of laminate flooring. I stopped to chat with them, and as we were chatting, some guy pulled up in his p/u truck, jumped out, and showed them his receipt. My firend and his co-worker began to load the flooring in the guys truck.

The guy was watching them, then turned to me , and said "are you just going to stand there, or are you going to help load my truck?" I replied that if he had asked nicely, I would have helped him, but since you acted like a prick, I'll just watch. He then replied "Who do you think you are?" I'll go inside and report you to the manager!" I replied, I'll do you one better, and walk you in by the hand asshole, and we'll look for the manager together.

By that time, my friend and his co-worker, who had both stopped loading the guys truck, were watching and listening to the exchange. My friend then leaned over and told the guy that I did not work there. I said to the guy "bet you feel like a bigger dickhead than you appear to be." He put his head down, helped load the truck, and drove away without saying another word, or looking up.


Was he smaller than you?
post #562 of 654
Quote:
Originally Posted by jdmnbflo13 View Post
Does not qualify as a rude customer story, but I had this happen recently at a home improvement store I stopped at. As I was approaching the entrance in, a friend of mine, who works at the store, and one of his co-workers were coming out pushing a pallet jack of laminate flooring. I stopped to chat with them, and as we were chatting, some guy pulled up in his p/u truck, jumped out, and showed them his receipt. My firend and his co-worker began to load the flooring in the guys truck.

The guy was watching them, then turned to me , and said "are you just going to stand there, or are you going to help load my truck?" I replied that if he had asked nicely, I would have helped him, but since you acted like a prick, I'll just watch. He then replied "Who do you think you are?" I'll go inside and report you to the manager!" I replied, I'll do you one better, and walk you in by the hand asshole, and we'll look for the manager together.

By that time, my friend and his co-worker, who had both stopped loading the guys truck, were watching and listening to the exchange. My friend then leaned over and told the guy that I did not work there. I said to the guy "bet you feel like a bigger dickhead than you appear to be." He put his head down, helped load the truck, and drove away without saying another word, or looking up.


That's awesome! But why did your friends tell him?
post #563 of 654
rofl
post #564 of 654
Quote:
Originally Posted by taxgenius View Post
That's awesome! But why did your friends tell him?

Probably afraid the manager would take it out on them if the guy actually complained. Completely understandable, IMO - retail is full of managers who really don't have much in the way of comprehension or people skills.
post #565 of 654
Quote:
Originally Posted by lasbar View Post
Was he smaller than you?

We were about the same height, he may have been a little heavier, but probably within 20 pounds.
post #566 of 654
Quote:
Originally Posted by taxgenius View Post
That's awesome! But why did your friends tell him?

He said to diffuse the situation, as he did not want to create a big scene in front of the store. I don't blame him, I was probably out of line, but just the lilt and inflection in the guy's voice made me mad. I thought he obviously did this all the time and was accustomed to people jumping for him.
post #567 of 654
lot of these stories here are lame. lame meaning on the part of the poster actually riled up enough to write about it here. especially some of suit's stories, although i m sure he's a great guy, i just dont see how any of those stories of people would really aggravate me at all. theyre just people . some you cater to a little more. some are sharper . some are duller. but i wouldnt mind hand holding them through every question they have and any complaint (t o a point) to see them walk out having made their day. just me.



now if someone is just outright rude and disrespectful, that's an entirely different story.
post #568 of 654
I think a lot of the people who don't understand suit's stories has never worked in the same environment and can't understand.

I can make judgments about war but having never joined the military nor seen any combat except through TV, I can not really comprehend what it is really like.

Even if you been in a similar situation, people just react and have different experiences with everything.

I think for every customer thats annoyed Suitmyself there's plenty more out there he likes, and has a good relationship and vice versa.

When I first started retail and other customer service, sales jobs etc. I figured I would help everyone and spend as much time and energy as needed. But you get jaded pretty fast, as a) the company wants sales in $$ b) you also need $$ to pay bills.
post #569 of 654
Quote:
Originally Posted by FidelCashflow View Post
Dude, I read about 2/3 of your stories, half the time you come off as a crochety old man with a short fuse - very much like Red Foreman from "That 70's Show" At times you remind me of some salespeople I've met, and since avoided. With some salespeople, you can't just browse the store, or ask one question without being subject to a whole salespitch. A few weeks ago I was at a store admiring a really nice Zegna suit - it was on sale, but the tag didn't actually say what the sale price was (they were in the process of doing markdowns that day.) I asked a guy how much it was, and got a pretty steep response. I would have left it at that, but he proceeded to get me try on like 8 suits I wasn't even interested in, then gave me a dirty look when I didn't buy anything. Another time I was in Brooks Brothers and asked where the gloves were, the salesperson showed me where the gloves were, stood over me, and showed me every single pair of gloves one by one and looked at me like "OK.... now buy something." After 2 or 3 minutes of looking at the gloves, I realized they weren't very nice compared to other ones I saw, and it was pretty awkward since I didn't want to just say "the store across the hall has better stuff then you - kthnxbai" but he wouldn't take a hint. I'm also guessing you work at Moore's or a store like that. Why not get a job at a high-end menswear store? The higher price tags probably weed alot of the riff-raff
FCF, They're just trying to capture the sale, if they start with a customer they should work with you until the sale is finished. I wouldn't take it personally, just let them do their job. Personally I'm always ok with letting people browse, but I work in a small shop. I'm always the customer who fools them because I'm head to toe in high end brands but I'm usually only looking for specific pieces. I take no issue with a salesperson who wants to work with me start to finish, but I usually let them know up front that it's going to be alot of work. Salespeople, As a salesperson you guys should know that your job is multifaceted, you're going to have to be able to handle a large variety of personalities while being able to convey reasoning for your opinions/advice and suggestions while having good taste. Handling objections with tact and class is important, tastes change as time goes on and they may be more than happy to trust your taste as time progresses. I take no objection to a customer who tests my skills and taste with a line of questioning prior to relying on it, that's just good decision making.
post #570 of 654
Thread Starter 
Quote:
Originally Posted by cencallou View Post
Good evening gents. Recently found this forum & lurk here quite often. This thread alone made me register to tell my favorite Tale of Retail.

During my college years, I worked at Sears (yes that sh*t hole) as extra help during the Christmas season. While working in the men's department, an acquaintance, I'll call him "Alex," came into the store on a Friday around 1pm. Alex explained he was getting married later in the evening and needed something nice to wear.

Alex was wearing a white undershirt with Pozole stains on it. He was also wearing some faded Anchor Blue jeans and some beat up high tops. He also looked to be pretty inebriated and confirmed he had drunk a milk jug full of beer on the way to the mall. He confirmed his family had prepared Pozole in the morning to celebrate the wedding later in the evening.

I asked Alex what he was looking for specifically and he said "Something like this" pointing to some Dockers and some packaged OCBDs. I asked him if he knew his sizes; he responding by asking me what size I wore, assuming that I was more a more portly individual than him (I am 6'3" and weighed about 250 lbs at the time; Alex was about 5'10" and easily 300-315). I told him I was a 38/32 in pants and he blurted out "Then I must be a 36." He picked a pair of Dockers and a shirt and he was off to the dressing room.

Well, he tried pant size after pant size until finally finding a pair of pleated navy blue Dockers in size 44/32. He also tried on different shirts in this method, starting at size 17.5 and sizing up until eventually finding a white 20 34/35 that he could button up without choking himself. Alex came out of the dressing room wearing the Dockers, the shirt un-tucked, cuffs unbuttoned, and shoeless (now exposing his dingy white sweat socks). Alex asked me how he looked and had a smug look on his face, feeling like a million bucks...however, a concerned look came across his face and he said he had to go to the bathroom! He walked out of the men's department like a man on a mission before I could stop him. By this point, I had already been helping the gent for about 45 minutes.

Well, I waited for approximately 15 minutes & Alex did not return. At this point, it was entirely safe to assume that Alex was taking a dump wearing the merchandise & quite possibly his wedding attire. I was told by my superior to go to lunch and did so. I returned a half hour later to find my female coworker, in disgust, folding up the aftermath that Alex had left. She showed me the collars of the shirts Alex had abandoned in the dressing room. The guy left fresh ring around the collar of every shirt he tried on! She also told me Alex said he would come back as he was going to check out the prices at JC Penney and Mervyns (peeps in California might know what this is) in the mall before committing to buying at Sears. FML.

HILARIOUS STORY!

He was getting married that evening and he only drops by the store THE SAME DAY to pick out his wedding attire? And his wedding attire is a pair of Dockers khakis and a buttondown Oxford?!?! WTF?!?!?!?!
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