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Who were some of your worst, rudest, and/or most ignorant customers? - Page 35

post #511 of 654
Thread Starter 
38.) A mid-20s woman came into the store one winter day and asked about the leather coats we had. She wanted a really warm casual winter coat for her boyfriend.

"Well, actually, that leather coat isn't that warm," I told her. "You should have a look at our wool coats."

"Oh, no. He's allergic to wool."

"No one can be allergic to wool. It's physically impossible. Some people do have, I suppose, more sensitive skin than others but wool is incredibly soft to the touch; plus, it's really warm."

"Oh, no. He can't wear that. He'll scratch himself to death."

"How about cashmere?" I asked.

"What's cashmere?" she asked.

"Cashmere is a fleece . . . "

"It's wool?"

"Well, it is like wool in a way . . . "

"Oh, no. He can't wear wool."

"I don't have anything else I can show you, I'm afraid. Why don't you try a casual clothing store and get him a down jacket, perhaps?"

"Oh, no. He's allergic to down."

"Is there anything he isn't allergic to?"

"I don't know."

"I'm afraid I can't help you. I don't know what else to say."


39.) An early 30s guy came into the store one day and asked for a really colourful bright shirt to wear with a suit to attend a wedding.

I started showing him some really colourful stripes and other patterns but he turned away from those in fright and sheer terror.

"Those are too colourful," he explained.

"I thought you said you wanted colourful," I said.

"Not that colourful."

"How about these, then?" I steered him away from the stripes and checks and patterns and showed him some lighter pastel shades in plain solids. His eyes were glued to the lavender.

"Do you like the lavender?" I asked.

"Well, I don't know."

"I think of all the colours we have, this lavender is the least offensive; plus, it would look really good with your suit."

"Well, if I buy it and my wife doesn't like it and kicks me out of the house for buying this, can I return it for something else?"

"Your wife will kick you out of the house for buying a shirt colour she doesn't like?"

"Yes."

"I think you have more pressing matters to worry about than choosing the right shirt colour."


40.)
post #512 of 654
Quote:
Originally Posted by SuitMyself View Post
[

"No one can be allergic to wool. It's physically impossible. "

Rule number 1. If a shop clerk tries to give medical advice roll eyes and ignore.
post #513 of 654
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post #514 of 654
Quote:
Originally Posted by Nicola View Post
Rule number 1. If a shop clerk tries to give medical advice roll eyes and ignore.

Indeed; contact allergy to lanolin is well-described.
post #515 of 654
Quote:
Originally Posted by Nicola View Post
Rule number 1. If a shop clerk tries to give medical advice roll eyes and ignore.

Why?

Being a doctor could be his second job...
post #516 of 654
Thread Starter 
No one can be allergic to wool. It is physically impossible.
post #517 of 654
While not clothing, I was speaking to a wholesale customer who purchases finished goods from the company I work for, and my head hurt so much. A truck holds 2,000 units, we have a 1,000 unit minimum for them, and they order a various amount in between. They are roughly 10 miles away and each truckload has about $20k worth of goods, and probably cost $30 bucks for us to deliver an order. I gave them two choices:
1. $200 per delivery as long as it is more than the minimum and no more than the maximum
2. An additional $0.20/unit per unit for delivery with at least the minimum order. I even spelled out, in email, that if they order 1,500 units, they are basically paying $300 in delivery charges, if they order 2,000 units, they are basically paying $400 in delivery charges.
I then had to explain this over the phone. I then waited 2 days for her to make up her mind. And then she choose option 2. This woman just wasted $100k/annually, and while my company makes more money, it just absolutely pains me as an accountant that someone so dumb is able to buy socks (I hope).
post #518 of 654
Quote:
Originally Posted by SuitMyself View Post
No one can be allergic to wool. It is physically impossible.

Okay, this is the second time you've spewed this nonsense. My mother breaks out in serious hives when she comes into contact with most kinds of wool.
post #519 of 654
Not retail, but in a similar vein. Way back when was in high school I worked at Taco Bell. I was a 16 year old kid at the time in a new job, so I deferred to the manager whenever something seemed amiss. One day a guy comes in and the gumball machine gobbles his kid's quarter. The register is locked down like Fort Knox, so I had to talk the manager for the key. She tells me that we can't give this guy the quarter and to refer him to the number on the back of the machine since we don't own it. I figured he wasn't going to be happy with that, but I relay the information and he seems cool with it. I go back to working and the kid in the distance starts whining about the damn gumball. Policy at Taco Bell says you need to wash your hands almost constantly (especially since we only had 8 employees total for the entire store and I often did double or triple duty). I'm off washing my hands when my spidey sense or some such starts tingling and I duck to the side just in time to see a soda explode across the wall right where my head used to be and a kid's meal come sailing after it. The manager slid across the counter like Luke Duke and chased the customer into the parking lot. I don't miss that job.
post #520 of 654
SuitMyself,
I concluded after only 10 of your stories that you were (or are) a bad salesperson.
After 39 of them, I am convinced of it.
post #521 of 654
This isn't clothing related either but when I worked at a gas station the gypsys used to throw sandwiches at me and tried to steal everything in the store. Then of course there were the Irish "travellers" who actually did steal everything that wasn't bolted onto something else. Finnish truckers in general had very bad manners as well. ^^
post #522 of 654
Quote:
Originally Posted by Nicola View Post
Rule number 1. If a shop clerk tries to give medical advice roll eyes and ignore.

Hahaha, no doubt. Especially one as fucking ignorant as Suit.
post #523 of 654
Thread Starter 
Quote:
Originally Posted by Metlin View Post
Okay, this is the second time you've spewed this nonsense. My mother breaks out in serious hives when she comes into contact with most kinds of wool.

Your mother has sensitive skin, not an allergy to wool. Tell her to ask her doctor. Wool is composed of the same chemical compund (keratin) as human hair, skin, and nails.
post #524 of 654
Thread Starter 
Quote:
Originally Posted by Man Of Lint View Post
SuitMyself,
I concluded after only 10 of your stories that you were (or are) a bad salesperson.
After 39 of them, I am convinced of it.

You are entitled to your opinion.
post #525 of 654
Quote:
Originally Posted by SuitMyself View Post
No one can be allergic to wool. It is physically impossible.




Not that common, but definitely exists:


"lanolin sensitization has remained at a relatively low and constant rate even in a high-risk population"

http://onlinelibrary.wiley.com/doi/1...277.x/abstract


"Among 899 consecutive patients .. 48 females and 12 males, gave a positive reaction to lanolin and/or its derivatives"

http://onlinelibrary.wiley.com/doi/1...824.x/abstract
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