A few years ago, I was dating a manager of a small mens/ladies retail store (regional chain). Each S/S and F/W, they would have a season preview sale (usually 25% off or somesuch) that would start on Thursday and run though the weekend. One of their regular ladies customers came in on the Wednesday before to pre-shop. She mentioned she had recently gotten a promotion at her law firm and needed to bolster/update her wardrobe. She filled half of a rolling rack with items she wanted held because she was "too busy to try them on now".
Her usual salesgirl was understandably excited about the presumed big sale coming her way. This customer's normal visit would yield a $500-1,000 sale (which isn't bad considering most price points were in the $50-150 range). So, the thought that the customer needed to bolster her wardrobe had the salesgirl mentally spending her commission check.
Thursday and Friday came and went without the customer coming by. The salesgirl called on Saturday to remind her that the sale ended on Sunday and that she was still holding the customer's items.
Saturday and Sunday went by without a call or visit from the customer. The salesgirl was reasonably upset that she was going to miss out on a potentially lucrative sale. The manager (my girlfriend at the time) told the salesgirl to call the customer and offer to hold the merchandise until Tuesday or Wednesday and that they would honor the sale prices if she came in early that week. The customer called back, apologized for not calling/coming by ("preparing for a trial"), thanked them for holding the merchandise/extending the sale dates for her, and ensured them she still needed to buy several outfits and that she would stop by.
The customer called as the store was closing on Wednesday, knowing her deadline was about to pass, and said she had been hung up with the trial all week and, if they would still honor the sale prices, she would come in on Friday or Saturday. Since she had a significant purchase history and the store could use a big sale late in the week, the manager agreed that Saturday would absolutely be the last day they could honor the sale price.
True to her word, she showed up on Saturday...at 6:45 pm, 15 minutes before closing. At that time, there were two associates and the manager there preparing to close the store. The customer ensured them that she would be quick and gushed on and on about how sorry she was for arriving so late. I was supposed to pick up my girlfriend (the manager) at 7:30 for a concert, so she called and said she might be running late because of this customer. I told her it was no big deal, that I understood, and that I hoped the customer bought a ton of stuff.
Once 7:00 rolled around, my girlfriend let the two sales associates (neither was the one getting commission for this sale) go home, telling them she would take care of the customer and close the store. There was no need for three people to stand around while a customer was trying pre-selected items on in a dressing room. Around 7:15, she called me and said the customer told her she would only be a few more minutes and that she would likely be ready to go by 7:45.
So, I headed to her store, then waited in the parking lot, listening to music and surfing the internet on my phone. She called at 7:45. saying it should only be another 15 minutes (I assured her it was fine), but I could tell she was exasperated.
Cut to the chase...the customer left the store at 9:00 pm (2 hours after closing), buying one casual outfit and spending less than $200.