9.) One time a lady came in with a white silk tie and the receipt (it was dated about two months ago). There was a HUGE dark stain (approximately the size of an Orea cookie) on the tip of the tie (looked like machine oil or something like that) and she said her husband bought it like this and didn't realize the stain was there. He didn't buy it at this location, though.
I told her that no one can possibly NOT see a stain like that and, furthermore, I said to her, we would NOT sell merchandise that are stained, damaged, torn, or not perfect in any way. Basically, I told her, flat out, that the stain got on the tie AFTER her husband bought the tie and left the store. I told her it looked like automotive machine oil and that the tie was most likely smeared (albeit accidentally) against some grease in their garage.
She told me that, no, that was not what happened. She repeated what she said only seconds before.
Again, I calmly repeated what I said only seconds before.
She wanted to exchange this tie for another one of the same and she told me he needed to wear it that afternoon for a wedding. I told her no, I could not and would not do that for her because we were not responsible for what happened to the tie AFTER it was purchased and left the store.
What I found surprising was that she didn't start screaming or yelling like a banshee. She just stood there.
I told her, "Do you really and reasonably expect me or anyone else to believe someone would buy a tie with a visible stain that LARGE and not notice it was there? Is that what you expect me to believe? I'm not saying you or your husband deliberately smeared oil or grease or whatever that is onto the tie. I am not saying that. I am only saying that when your husband purchased the tie, the tie was in excellent physical condition and both he and the sales associate didn't see anything wrong with the tie. That is why your husband bought it. Then, sometime between the tie he left the store and the time you walked in today, this large dark stain somehow got on the tie, most likely by unfortunate accident. We are NOT responsible for what happens to the merchandise after you buy it and leave the store. I am very sorry but there is really nothing I can do for you. If you do wish for your husand to have a tie to wear for this afternoon, you can most certainly buy another one for him."
That was the end of that. She left the store without buying a new one.
10.) A lady (late 40s, early 50s) walked in with her adult son (approximately 27 or 28). She brought out a pair of striped suit pants from the bag she was carrying and I recognized the pants as part of a suit we sold about five to six years ago. She told me her son needed a new pinstriped suit. She said this as she showed me these pants.
I became confused. Why was she showing me these pants? Did she mean she wanted the SAME suit again? Did she mean she only wanted a new jacket from the SAME suit? What exactly did she mean?
I asked her these questions because, I said to her, I did not understand what she meant.
Again, she made a deliberate point of SHOWING me those pants and said, "We need a new pinstriped suit for my son here." I was wondering why her adult son didn't or couldn't speak for himself. He was like a fucking puppet/mama's boy.
Once again I asked her, "I do not understand why you're showing me these pants. Are you saying you want the same pinstriped suit as the one you have right now or do you mean you just want any kind of pinstriped suit?"
She became annoyed with me and said, one last time, "Look, we just want a pinstriped suit! Is that so difficult for you to understand?"
"I understand perfectly what you are saying. The only thing I DO NOT understand is why you are showing me these striped pants as you're telling me this. That is why I am confused. Why did you decide to bring these pants to show me? Is it to show me what pinstripes look like or did you bring these pants to show me so we can MATCH these pants to its IDENTICAL MATCHING jacket because the original jacket from the suit you bought was lost or damaged or ripped or something? That is the only reason I am asking this question. If you want a new pinstriped suit for your son, I can show you many suits in the store. I have lots. If, however, you're looking for THIS SAME EXACT IDENTICAL SUIT again, which we no longer have because this suit is approximately five to six years old, then I cannot help you with that, I'm afraid. So, again, which is it you are looking for?"
She looked at me for about one second and said to her fully grown adult son, "Let's go, son."
"I'm sorry but I do not understand why you were showing me those pants. What is the relevance of you showing me those pants? I simply don't understnad what that was all about."
I honesly thought at this point she knew what an idiotic thing she had done by showing me the pants. She continued walking out the store. There was no way she could have saved face at this point.
Oh, well. Idiot.
But what surprised me was that this was when her son actually spoke for the first time. He didn't walk away. All this time he was standing next to me and he said to me, "I need a new suit. I'd like pinstripes if possible. Could you show me some in my size, please?" He was very quiet and polite as he said this.
I proceeded to show him two or three in his size (48R) and he chose a dark brown with a faint beige stripe. "I like this one," he said.
I put him in the fitting room with the pants, I marked the pants for hemming, I wrote up the sale, keyed it in, and he paid for it himself. He thanked me for my time and help and he left. All this time his mother was sitting outside the store on a bench.