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Who were some of your worst, rudest, and/or most ignorant customers? - Page 20

post #286 of 654
Quote:
Originally Posted by SuitMyself View Post
21.) I remember a friend of mine, who was working part-time in a shoe store while he was going to university, who told me this story about a cheap ass customer....

...My friend stared at the card in silence. He finally looked up and said to the cheap ass MOFO in a loud voice, "Sir, you are a doctor. You make more money in one year than what I make in five or ten. You asked me for a pair of $4 shoe laces which I decided to buy for you to keep you happy and to shut you up. I'm spending $4 for shoe laces to give to you when I'm only earning 2% commission for selling these shoes to you. Right now, I'm $2 poorer than before you came in. YOU SHOULD BE FUCKING ASHAMED OF YOURSELF!!"

I trust your friend has since learned a lesson from this.
post #287 of 654
Quote:
Originally Posted by SuitMyself View Post
21.) I remember a friend of mine, who was working part-time in a shoe store while he was going to university, who told me this story about a cheap ass customer.

... The dad didn't give up and continued to pursue the matter for about five minutes or so...

...He took out his Platinum American Express card and my friend noticed his title on the card.

"You're a doctor?"

That is funny. So he spent 5 minutes trying to get a $4 discount; that gives him an hourly wage of 48 bucks, right? Now I do not know what doctors make over there, but I bet it is a lot more than that...

But I guess some people feel their free time has no value.
post #288 of 654
There's some great stuff here.
post #289 of 654
Quote:
Originally Posted by A-Mart View Post
Why wouldn't you just give him your name if you did nothing wrong? And he's actually right. If the for sale signs are up, you have to honor the sale. for instance, if a $100 pair of jeans is on a rack that has a 'all items $19.99' sign on it, but the jeans still contain a $100 price tag, the store must honor the price advertised on top of the rack.

no they don't.... They most certainly do not.
post #290 of 654
Quote:
Originally Posted by bboysdontcryy View Post
On a side note. I was wondering. Do the sales people size up a customer by the clothes he's wearing? What comes to your mind when they are wearing the brand of the product you're selling?

not at all. Ive had guys in sweet pants and crocs drop 3 grand.

I did meet Don Johnson in work yesterday
post #291 of 654
Quote:
Originally Posted by phoenixrecon View Post
not at all. Ive had guys in sweet pants and crocs drop 3 grand. I did meet Don Johnson in work yesterday
End of summer sale on white linen?
post #292 of 654
Quote:
Originally Posted by SuitMyself View Post
20.) ...one of those Middle Eastern guys who's ALWAYS asking for a deal of some sort ...

No racist tone here?
post #293 of 654
Quote:
Originally Posted by blackbowtie View Post
No racist tone here?

What race is that?
post #294 of 654
Quote:
Originally Posted by SuitMyself View Post
My point is this: When you start giving discounts to customers just because they ask, there's no telling where and when it will all end.

If a shirt is selling for $95, then we expect you to pay $95 for it. It's that simple.

So, please, DO NOT ask me if there's a discount on it. If there is a discount, then you really think I wouldn't have told you about it by now? If$95 is not the price as stated on the ticket, then can you tell me what the real price is? Can you?

A lot of stores do that, though. They give the sales people a certain amount of discretion, like 5 or 10% on full markup items. Now I don't ask for these discounts because in general I'm not buying it at full retail, and if I am then I don't care because I have some other need for it, but there are some stores that do. Neiman Marcus, for one, regularly discounts stuff for my friends.

And to answer your earlier question, that's why it wouldn't involve your integrity. If the store gives the SAs that flexibility, then it's more salesmanship. In your case, though, it would involve integrity because it sounds like you'd have to do something underhanded to make this happen.

And to add to the stories:

Years ago, a family friend moved to a new hospital as the assistant administrator. His manager, who was in his late 60s, promised him that he was about to retire and would hand over the reins soon, so long as he had someone of my friend's qualifications waiting in the wings.

At a review shortly after moving to the hospital, he found out that his manager was 'written up' for complaints on how poorly he dressed, given his station. My friend found out about a "going out of business" sale at a local men's store, and on the last day of the sale they made it there. My friend knew that his boss was cheap, and thought he would appreciate getting some nice men's shoes for 80+% off.

They found a pair of nice leather shoes for about 90% off. The shoes were originally over $100 (this was in the 70s), and now they were around $12. They fit perfectly. My friend watched this exchange in horror:

"Hey you...sales guy...can you give me a bigger discount on these shoes?"

"No, that's as low as I can go. They're already 90% off."

"Can I speak to the manager?"

"I am the owner of the store."

"So is this your absolute, bottom price? I'd sure hate to come in next week and see these for $8."

"Sir, we're going out of business. I laid everyone off earlier in the week, so it's just me left. In 2 hours, I'm going to be evicted from the premises. I'm going to load up all of the remaining stuff and take it to Goodwill so that I get a tax credit back. Those shoes will give me about $12 in credit, so that's why they're listed at $12."

"What Goodwill are you going to take them to?"

The owner gave him a look, then just walked away. After a few minutes, the manager bought the shoes. And to finish the story off, he was still wearing them (resoled a few times) nearly 25 years later, when he was finally forced to retire due to a brain tumor that killed him a couple of months later.
post #295 of 654
I love this thread but the whigger references are detracting from my enjoyment. Ugly racial slurs ruin the smooth flow of idiocy and oddity that is being chronicled.
post #296 of 654
Quote:
Originally Posted by cptjeff View Post
End of summer sale on white linen?

do i know you?
post #297 of 654
Quote:
Originally Posted by KingOfTheForum View Post
I previously worked in a supplement store. I encountered some of the most stupid customers....Oh, the stories that I could tell. Here's an example:

A customer (40-something year old male) walks into the store and wants to exchange a tub of protein powder, but he doesn't have his receipt. I take GREAT joy in telling him that it's a no-no. He responds, "Why can't I exchange it?" I answer, "You can't return or exchange it because you don't have your receipt, so I can't establish how much you paid for it or even that you bought it from this company." He responds with the classic idiot customer retort, "NOBODY TOLD ME THAT WHEN I BOUGHT IT!" I take GREAT joy in telling him that the information was printed 2 or 3 times on his receipt. He gives the ultimate idiot customer response: "Yeah...Who really reads everything on the receipt?" I respond, "I can't make you read it, but you had it. Now you know why it's important."

He storms away to the door as I smile and say "Have a nice day." He turns around to make another statement, but I cut him off with another "Have a nice day," and I walk away.

If there was one thing that I loved about the job, it was annoying customers without technically doing anything wrong. There's nothing like turning things around on a rude customer and ruining his (rarely her) day



Hmm, you kind of sound like an asshole.
post #298 of 654
Quote:
Originally Posted by SuitMyself View Post
My point is this: When you start giving discounts to customers just because they ask, there's no telling where and when it will all end.

If a shirt is selling for $95, then we expect you to pay $95 for it. It's that simple.

So, please, DO NOT ask me if there's a discount on it. If there is a discount, then you really think I wouldn't have told you about it by now? If$95 is not the price as stated on the ticket, then can you tell me what the real price is? Can you?



22.) I remember this one guy (late 50s) who came into the store during the Christmas season and he was examining some sweaters I was just putting onto the table. I told him these were brand new and that we were just unpacking them from our shipment that was delivered this afternoon.

"They're sure nice," he said.

"Yes, indeed they are, sir," I said.

"Are these on sale?"

Huh?

WHAT?!

"Sir, I just told you these sweaters are BRAND NEW and that we're still unpacking them from the boxes that were just delivered to us TODAY. THEY'RE BRAND NEW. NO, THEY'RE NOT ON SALE."

"Oh."

Stupid moron.

He walked around for a bit more and then left.

Stupid moron.

So because he asked a short simple question are they on sale, he's a stupid moron? And no, just because you're unpacking them from boxes doesn't automatically mean they're not on sale. Shit even Barneys has new items on sale at times.
post #299 of 654
Quote:
Originally Posted by bananananana View Post
So because he asked a short simple question are they on sale, he's a stupid moron? And no, just because you're unpacking them from boxes doesn't automatically mean they're not on sale. Shit even Barneys has new items on sale at times.

His store's too cool for sales, and his $10 an hour wage makes him think he's the shit.
post #300 of 654
Quote:
Originally Posted by blackbowtie View Post
No racist tone here?
Not really. It's a cultural observation -- nothing to do with race. There is a strong tradition of price-negotation in much of the middle-east. I've even seen them doing it in Harrods!
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