Who were some of your worst, rudest, and/or most ignorant customers? - Page 11

Speaking of rich store thieves, let us not forget dear Winona.

I get tons of rude and ignorant people coming into here. Any of you guys ever been to a post office around christmas? I swear it's the one place where people are pissed off the second they come in the door. Apparently not giving someone their parcel when they have no photo ID, no proof of address, and nothing at all to indicate the parcel is even for them means we have 'terrible customer service'

+2 for sig too

Some @hole stole a stack of 100 dollar bills from a bar that was dropped by a drunk patron.... of all the low things to do

Sorry, that was me.

We're not talking about shrinkage as a whole. We're talking about employee theft.

I agree with you that employees who steal generally don't need the items that they steal, but I'd use your point to argue that the stealing is largely indicative of being dissatisfied with wages. The employees don't NEED to steal the clothes/food/supplements, but, since they're pissed off about being stiffed by the company, they're willing to slack off and they eventually begin actively hurting the company (employee theft, opening/closing at the wrong time, shortening the registers, etc).

A lot of the time, employees who steal don't even need the money. They simply feel that they deserve more than what they're getting.

Why don't you go postal on them?

We don't have any spree killer on SF...

It's not an issue of how much the employee makes. The issue is whether the employee feels he/she is being paid a fair amount for the role that he/she plays. Often, it's as simple as seeing that her/his immediate supervisor does essentially the same work for a significantly larger sum of money.

gimme back mai moneyz

Guy walks into the store; he walks around the perimeter with no clear purpose. I greet him within about 30 seconds and offer my assistance, but he declines. I'm a bit suspicious about what he's going to do, but I move on. He wanders for about 15 minutes, and he seems to be watching people come and go. Eventually, when the store is near empty, he walks over to me at the register. He pulls out a small pocket knife and says, "Whatchu know about this young blood?" I reach underneath the counter and grab a letter opener and a pair of scissors. He turns around and walks out of the store, LOL! There's nothing like working downtown.

Why don't you take some time to go through my post and tell me what is wrong with what I said?

Unless of course you are some rude sales guy working at Saks making 15 bucks and hour, mad at the world : - (

Got a call yesterday from a man asking what our store locations were in the Houston area. I replied well you called the Alan Flusser CUSTOM Shop in New York City. He says, "oh yea huh?." "We are an appointment only establishment and we only have one store." "Well I heard of you guys being down here." I gave in, I knew what it was about, so I went on and said, "If you are thinking of 'Alan Flusser', an off the rack brand, it is sold at Steinmart (he budded in asking for their store locations and told him I do not know because I never even have seen a Steinmart in person, nor do I work for them, and I only handle matters related to Mr. Flusser personally as well as his business) and really has nothing to do with us, it is a company that uses our founders name on its products to give people a taste of Mr. Flusser aesthetic at a popular price." He goes "oh" and I said, "have a good day" and hung up.

If that was your worst customer service experience, count your lucky stars.

I'm a long time lurker, but the sheer awesomeness of this thread coupled with an experience I had last week finally convinced me to register. About 15 minutes before the store closed I had a customer who handed me an unsigned credit card. I asked him to see some ID. Hilarity ensued:

Customer: Why?

Me: It's store policy. We can't accept unsigned cards unless we are shown photo ID.

Customer: It's debit.

Me: It's store policy. We can't accept unsigned cards unless we are shown photo ID.

Customer: You don't need to see ID. It's debit. Same as cash.

Me: I can't proceed with this transaction unless I see a photo ID. It's store policy.

Customer: So you're telling me I can go to an ATM & make a withdrawal with this card & pay you cash, & you'll accept the cash?

Me: ...Yes.

At this point he hands me a card case that is jam packed with numerous cards, including his DL. I'm trying to pry his ID out of the case as it's behind another card. He snatches it out of my hand & says "Nevermind. I'll get it!"

Typically when people make any type of fuss about presenting an unsigned card. It's because the card is stolen, but with this guy, everything matched up. He had nothing to hide. He was just being an ass. I swipe his card. He enters his PIN. I bag his purchases, hand him his receipt & say thank you. The entire time this is happening, he's mumbling under hid breath about "bullshit policy". He takes about 5 steps from the register, looks over his shoulder & says "You need to check you're fucking policy. I know store policy". I smiled, thanked him again for his business & told him to have a good night. I sincerely hope he called corporate.

^ So he had a valid PIN transaction and you wanted to see his ID? That is ridiculous.