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Who were some of your worst, rudest, and/or most ignorant customers? - Page 11

post #151 of 654
Quote:
Originally Posted by Nicola View Post
The idea that the poor are more likely to steal has a certain taint to it. Being poor doesn't mean you lack morals. The people I've known with the worst morals have never needed money.
Speaking of rich store thieves, let us not forget dear Winona.
post #152 of 654
I get tons of rude and ignorant people coming into here. Any of you guys ever been to a post office around christmas? I swear it's the one place where people are pissed off the second they come in the door. Apparently not giving someone their parcel when they have no photo ID, no proof of address, and nothing at all to indicate the parcel is even for them means we have 'terrible customer service'
post #153 of 654
Quote:
Originally Posted by westinghouse View Post
You see this watch? You see this watch? That watch costs more than your car. I made nine hundred and seventy thousand dollars last year. What did you make? You see, Pal, that's who I am, and you're nothing.



+2 for sig too
post #154 of 654
Some @hole stole a stack of 100 dollar bills from a bar that was dropped by a drunk patron.... of all the low things to do
post #155 of 654
Quote:
Originally Posted by Da Luis Vuitton Don View Post
Some @hole stole a stack of 100 dollar bills from a bar that was dropped by a drunk patron....
of all the low things to do

Sorry, that was me.
post #156 of 654
Quote:
Originally Posted by Nicola View Post
Zero shrinkage is almost impossible. You could hire a security guard for each employee. Then you need a guard to watch the guard. Then a security camera to watch the guard watching the guard. Then you need to make sure they aren't all in it together.

People don't steal because they are underpaid. Often the people who steal the most are the ones who need it least.

We're not talking about shrinkage as a whole. We're talking about employee theft.

I agree with you that employees who steal generally don't need the items that they steal, but I'd use your point to argue that the stealing is largely indicative of being dissatisfied with wages. The employees don't NEED to steal the clothes/food/supplements, but, since they're pissed off about being stiffed by the company, they're willing to slack off and they eventually begin actively hurting the company (employee theft, opening/closing at the wrong time, shortening the registers, etc).

A lot of the time, employees who steal don't even need the money. They simply feel that they deserve more than what they're getting.
post #157 of 654
Quote:
Originally Posted by dibadiba View Post
I get tons of rude and ignorant people coming into here. Any of you guys ever been to a post office around christmas? I swear it's the one place where people are pissed off the second they come in the door.
Apparently not giving someone their parcel when they have no photo ID, no proof of address, and nothing at all to indicate the parcel is even for them means we have 'terrible customer service'

Why don't you go postal on them?

We don't have any spree killer on SF...
post #158 of 654
Quote:
Originally Posted by Nicola View Post
And I'd say most of them would steal no matter what you pay them.

Madoff wasn't underpaid. The idea that the poor are more likely to steal has a certain taint to it. Being poor doesn't mean you lack morals. The people I've known with the worst morals have never needed money.


It's not an issue of how much the employee makes. The issue is whether the employee feels he/she is being paid a fair amount for the role that he/she plays. Often, it's as simple as seeing that her/his immediate supervisor does essentially the same work for a significantly larger sum of money.
post #159 of 654
Quote:
Originally Posted by Big A View Post
Sorry, that was me.

gimme back mai moneyz

post #160 of 654
Guy walks into the store; he walks around the perimeter with no clear purpose. I greet him within about 30 seconds and offer my assistance, but he declines. I'm a bit suspicious about what he's going to do, but I move on. He wanders for about 15 minutes, and he seems to be watching people come and go. Eventually, when the store is near empty, he walks over to me at the register. He pulls out a small pocket knife and says, "Whatchu know about this young blood?" I reach underneath the counter and grab a letter opener and a pair of scissors. He turns around and walks out of the store, LOL! There's nothing like working downtown.
post #161 of 654
Quote:
Originally Posted by KingOfTheForum View Post
Of all the bull-ish that was listed in that post (most of which I skipped over), the above is what I LOLed hardest at!
Why don't you take some time to go through my post and tell me what is wrong with what I said?

Unless of course you are some rude sales guy working at Saks making 15 bucks and hour, mad at the world : - (
post #162 of 654
Got a call yesterday from a man asking what our store locations were in the Houston area. I replied well you called the Alan Flusser CUSTOM Shop in New York City. He says, "oh yea huh?." "We are an appointment only establishment and we only have one store." "Well I heard of you guys being down here." I gave in, I knew what it was about, so I went on and said, "If you are thinking of 'Alan Flusser', an off the rack brand, it is sold at Steinmart (he budded in asking for their store locations and told him I do not know because I never even have seen a Steinmart in person, nor do I work for them, and I only handle matters related to Mr. Flusser personally as well as his business) and really has nothing to do with us, it is a company that uses our founders name on its products to give people a taste of Mr. Flusser aesthetic at a popular price." He goes "oh" and I said, "have a good day" and hung up.
post #163 of 654
Quote:
Originally Posted by PaoloM View Post
flusser....

If that was your worst customer service experience, count your lucky stars.
post #164 of 654
I'm a long time lurker, but the sheer awesomeness of this thread coupled with an experience I had last week finally convinced me to register. About 15 minutes before the store closed I had a customer who handed me an unsigned credit card. I asked him to see some ID. Hilarity ensued:

Customer: Why?

Me: It's store policy. We can't accept unsigned cards unless we are shown photo ID.

Customer: It's debit.

Me: It's store policy. We can't accept unsigned cards unless we are shown photo ID.

Customer: You don't need to see ID. It's debit. Same as cash.

Me: I can't proceed with this transaction unless I see a photo ID. It's store policy.

Customer: So you're telling me I can go to an ATM & make a withdrawal with this card & pay you cash, & you'll accept the cash?

Me: ...Yes.

At this point he hands me a card case that is jam packed with numerous cards, including his DL. I'm trying to pry his ID out of the case as it's behind another card. He snatches it out of my hand & says "Nevermind. I'll get it!"

Typically when people make any type of fuss about presenting an unsigned card. It's because the card is stolen, but with this guy, everything matched up. He had nothing to hide. He was just being an ass. I swipe his card. He enters his PIN. I bag his purchases, hand him his receipt & say thank you. The entire time this is happening, he's mumbling under hid breath about "bullshit policy". He takes about 5 steps from the register, looks over his shoulder & says "You need to check you're fucking policy. I know store policy". I smiled, thanked him again for his business & told him to have a good night. I sincerely hope he called corporate.
post #165 of 654
^ So he had a valid PIN transaction and you wanted to see his ID? That is ridiculous.
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