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Who were some of your worst, rudest, and/or most ignorant customers? - Page 10

post #136 of 654
go to a pharmacy and wait for some of the people on medicaid to show up. then wait for the people with money to show up. total suckfest on both ends of the spectrum. poor people who feel entitled, and privileged people who feel entitled.
post #137 of 654
Well you probably lost a customer with the Value Village jacket. You never know the circumstances. I had one guy come in with some cheap, dirty thrift store jacket and did a similar thing. We got to talking and he just got a massive promotion at work, along with a $3,000 bonus that he wanted to spend on clothes for his new office position. I didn't necessarily critique his jacket out loud (it was too big), but had him try on a few different sizes (off the hanger, no easily visible size tag) in front of a three-way mirror and we found his true size. Obviously I had to tell him that he was a 40L instead of a 44L at some point, but once he saw what a well-fitting jacket looks like on him, it wasn't such a blow.
Other than that story, I don't think you're being too much of a douchebag at all. When a customer is trying to return stuff obviously worn or even destroyed (and outside of the return policy), you have to be defensive and blunt.

Speaking of, I had a woman get mad at me today because I wouldn't exchange her 6-year-old son's urine-stained sheets and comforter set. She didn't even wash them before bagging them up and taking them to the store. Seriously wtf?
post #138 of 654
I think some of these discount places like Walmart and Dollar central have a pretty liberal return policy and minimum wage workers who might not be vested in the company. Some consumers get used to this and expect the same when they come into a higher end clothing store and therein lies the problem when they think they can exchange their crusty old shite for new threads. I've heard a few similar stories myself and honestly don't know where some people get the balls but when needs must .....
post #139 of 654
Quote:
Originally Posted by BeaconHillBoston View Post
Forum members, which approach do you think is better?

Yours. Very tactful. I approve.
post #140 of 654
Quote:
Originally Posted by Ianiceman View Post
I think some of these discount places like Walmart and Dollar central have a pretty liberal return policy and minimum wage workers who might not be vested in the company. Some consumers get used to this and expect the same when they come into a higher end clothing store and therein lies the problem when they think they can exchange their crusty old shite for new threads. I've heard a few similar stories myself and honestly don't know where some people get the balls but when needs must .....

Many of these types of stores don't even bother to inspect the goods when they are returned.
post #141 of 654
Quote:
Originally Posted by BeaconHillBoston View Post
critasism



Of all the bull-ish that was listed in that post (most of which I skipped over), the above is what I LOLed hardest at!
post #142 of 654
Quote:
Originally Posted by JayJay View Post
Many of these types of stores don't even bother to inspect the goods when they are returned.


These are the same stores that would rather tolerate a "reasonable amount" of employee theft than raise wages and provide decent benefits. FYI: I've actually heard a multi-unit manager refer to a "reasonable amount" of employee theft. Store-level retail is a b**** in most companies, regardless of how many degrees or how much product knowledge a person has. If you don't have an end-game that requires store-level work, I'd avoid it like the plague (assuming you have that luxury).
post #143 of 654
Quote:
Originally Posted by KingOfTheForum View Post
Of all the bull-ish that was listed in that post (most of which I skipped over), the above is what I LOLed hardest at!

Nothing wrong with creative spelling...
post #144 of 654
Quote:
Originally Posted by KingOfTheForum View Post
These are the same stores that would rather tolerate a "reasonable amount" of employee theft than raise wages and provide decent benefits. FYI: I've actually heard a multi-unit manager refer to a "reasonable amount" of employee theft..

Zero shrinkage is almost impossible. You could hire a security guard for each employee. Then you need a guard to watch the guard. Then a security camera to watch the guard watching the guard. Then you need to make sure they aren't all in it together.

People don't steal because they are underpaid. Often the people who steal the most are the ones who need it least.
post #145 of 654
Quote:
Originally Posted by Nicola View Post
Zero shrinkage is almost impossible. You could hire a security guard for each employee. Then you need a guard to watch the guard. Then a security camera to watch the guard watching the guard. Then you need to make sure they aren't all in it together.

People don't steal because they are underpaid. Often the people who steal the most are the ones who need it least.

The engine behind kleptomania is an irrational impulse to steal not to acquire an object...

A kleptomaniac will steal anything in any shop...

Trying to apply a rational modus vivendi to kleptomaniacs is not realistic.

Most people caught stealing are either feeding a habit or lacking the moral fiber to work hard to get what they want.
post #146 of 654
Quote:
Originally Posted by Nicola View Post

People don't steal because they are underpaid. Often the people who steal the most are the ones who need it least.
For many if not most large stores, employee theft is greater than theft from patrons. Even worse, many employees don't view their taking of money, products, or services as theft. Many view it as a means of getting their just compensation because they feel they are being paid justly.
post #147 of 654
Quote:
Originally Posted by JayJay View Post
For many if not most large stores, employee theft is greater than theft from patrons. Even worse, many employees don't view their taking of money, products, or services as theft. Many view it as a means of getting their just compensation because they feel they are being paid justly.

And I'd say most of them would steal no matter what you pay them.

Madoff wasn't underpaid. The idea that the poor are more likely to steal has a certain taint to it. Being poor doesn't mean you lack morals. The people I've known with the worst morals have never needed money.
post #148 of 654
Quote:
Originally Posted by Nicola View Post
And I'd say most of them would steal no matter what you pay them.

Madoff wasn't underpaid. The idea that the poor are more likely to steal has a certain taint to it. Being poor doesn't mean you lack morals. The people I've known with the worst morals have never needed money.
Exactly, I agree with all your points.
post #149 of 654
Speaking of total cunts and cuntjuice, I worked in a woman's clothing store during high school (hey, it was the middle of a recession). Many would think "great way to meet hot chicks," but unfortunately this store was in a rather depressed part of Toronto and the clientele trended older and fatter than I would have liked...

Some of the sales associates were hawt though. That's why, when I heard them squealing in at the back of the store during closing time (I was upfront at the cash, which is where I worked, because I couldn't very well be helping these women pick out and try on their muu-muu-like garments), I went back like Sir Galahad to help out. I thought it was a mouse or something...

The cause of the consternation? Some biddy changed tampons in the fitting room, and dumped the old one as well as the bloodied applicator in the middle of the floor. Guess who had to scoop it up with a piece of cardboard and dispose of it?
post #150 of 654
Thread Starter 
Quote:
Originally Posted by M. Bardamu View Post

Speaking of total cunts and cuntjuice, I worked in a woman's clothing store during high school (hey, it was the middle of a recession). Many would think "great way to meet hot chicks," but unfortunately this store was in a rather depressed part of Toronto and the clientele trended older and fatter than I would have liked...

Some of the sales associates were hawt though. That's why, when I heard them squealing in at the back of the store during closing time (I was upfront at the cash, which is where I worked, because I couldn't very well be helping these women pick out and try on their muu-muu-like garments), I went back like Sir Galahad to help out. I thought it was a mouse or something...

The cause of the consternation? Some biddy changed tampons in the fitting room, and dumped the old one as well as the bloodied applicator in the middle of the floor. Guess who had to scoop it up with a piece of cardboard and dispose of it?


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