Emma, thanks for the responses to personal order problems. I do applaud you for addressing concerns and questions about your company. I do have one suggestion myself. You have a 21 day guarantee in the FAQ's section of your website. Yet when that guarantee is not fulfilled, your solution is only to offer a 10% coupon for the next order. I think it is misleading to post a guarantee that is basically meaningless (considering you just posted how to get a 20% voucher). Maybe you should change your policy or describe what comes with the guarantee, because otherwise, it is very misleading.
post #766 of 3285
12/7/10 at 10:39pm