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www.moderntailor.com Custom Tailored Clothing Official Thread - Page 47

post #691 of 3285
my problem has been adequately solved. they gave me a credit in the amount of what it will cost me for alterations. I'm satisfied. Thanks ;-)
post #692 of 3285
Thread Starter 
Quote:
Originally Posted by Yika View Post
Your case made me think "NO!" to their terms for the 2 for 1 suit offer.

Would like to help you out in clarifying our promotion rules. Please contact us at sales@moderntailor.com

thank you,
Emma
post #693 of 3285
Quote:
Originally Posted by thejohngalt100 View Post
Alright, gents. Sorry for the blurry pictures earlier. These aren't much better, but I'll get the hang of this digital camera stuff eventually. Critique away...I can't get better if I don't know what to fix.

the length and and the chest:waist:hip ratio makes it look like a womans shirt untucked...the torso part anyway.
post #694 of 3285
How come my shirt picture is so different from the fabric swatch?
Just the camera lighting?


LL
post #695 of 3285
Quote:
Originally Posted by blazingazn View Post
How come my shirt picture is so different from the fabric swatch?
Just the camera lighting?

It's likely just the lighting. The photos of the last couple of shirts I ordered looked off compared to the initial picture of the fabric, but when I recevied the shirts I found that the original fabric example was a far more accurate representation than the photos they email you.
post #696 of 3285
Quote:
Originally Posted by blazingazn View Post
How come my shirt picture is so different from the fabric swatch?
Just the camera lighting?


Look at the photo of the shirt, realize the background was supposed to be white, adjust white balance accordingly. That said, I have a shirt in that same material and it looks like the swatch and not like the photo of the shirt you've posted.
post #697 of 3285
I have noticed that some of the shirts I've ordered have ended up looking a shade darker than shown in the fabric swatches online. I think acecow made a good point, with the white background making the shirt look a tad darker.
post #698 of 3285
I haven't gotten any response to a few emails sent over the past few days. What's going on?
post #699 of 3285
Quote:
Originally Posted by blazingazn View Post
How come my shirt picture is so different from the fabric swatch? Just the camera lighting?
I think in this instance it's just the lighting... doesn't look like different fabric to me. That said, it does happen. MT switched fabrics on me about a month ago. They admitted they switched fabrics and accepted a return for a refund but it was still an inconvenience and wasted about an hour or so of my time to write them, package the shirt for shipment, go to the post office, fill out customs form, stand in line and then the return trip from the post office. A good segue into my four Modern Tailor pet peeves. I hope moderntailoremma is reading because all of these are very easily correctable (which makes them all the more frustrating). (1) Demand for fabrics increases during the frequent sales. If, as a result, you oversell a fabric, don't try to fool the customer by substituting a similar but different fabric. More than the wasted time of returning the shirt (see above), I was disappointed the MT tried to trick me. Ideally MT would fix their order system so that fabric quantities are tracked in real time and fabrics are removed from the website immediately when they are no longer available. Short of that, a better way to handle oversold fabric is to notify the customer, apologize and ask the customer if he/she would like to substitute a different fabric. Don't make this decision for the customer. Pics of ordered shirt fabric and post production pic provided below. Both pics taken by MT. (2) Sew the buttons on properly. Using my refund from the wrong fabric shirt I ordered another shirt. Three of the buttons were not sewn on properly and one fell off the very first wear. Below are two pictures (pre-wear on the left, after one wear on the right). Yes, that tiny piece of thread was all that MT used to secure the button that fell off. It measures 3.75". How do you expect to properly sew a button with 3.75" of thread? Apparently this is not an isolated incident either. They had one of their super sales after I ordered the OCBD but before it arrived with the faulty button sewing so I ordered another shirt. That shirt arrived with two buttons on the verge of falling off. (3) The MT button down collar looks really bad. I decided to figure out why so I compared it to a Brooks Brothers button down collar which, at least in my opinion, while not the best, is certainly good and the benchmark against which all other button downs are measured. I don't think the primary issue is with the MT button down collar itself but with the position of the buttons that anchor the collar to shirt's body. Below are pictures. MT shirt in blue fabric. BB shirt in pink. As you can see, the MT shirt has the anchor buttons 4.75" apart. The BB shirt features them 3" apart. Two problems result of the too-wide button placement. First, when worn the collar looks too wide because the buttons are spaced too far apart. The second problem is that there is no "roll". I'm considering repositioning the anchor buttons but I'm concerned the holes in the fabric from the old button position will remain visible. (4) Other collar styles are also uninspired (I've tried the medium and large cutaway collar and your wide spread options so I'm not just going by pics on the website). Please spend some R&D money to buy some shirts from other manufacturers that feature nice collars and copy them. There are plenty of examples of elegant collars to be found on SF and I'm sure many members would be willing to provide examples (both pictures and sending you shirts to copy) if you were willing to add those collar styles. Lastly, in addition to the styles, the three sizes don't seem to work for me. Small seems comically small. Which leaves me to choose between Medium (which I find slightly small) and Large (which I find slightly large).
post #700 of 3285
Thread Starter 
Hi tjc4golf, i'll investigate for you. It's a surprise to me that we will replace fabrics without letting the customer know. We would tell customers if the fabric has been sold out and even provide an upgrade (like allow customer to choose a fabric which is more expensive that what customer paid). Wondering if you have been refunded for this. Please let me know (sales@moderntailor.com) Re: the other points, well noted. I'll take that on board. regards, E www.moderntailor.com
post #701 of 3285
Quote:
Originally Posted by tjc4golf View Post

(4) Other collar styles are also uninspired
(I've tried the medium and large cutaway collar and your wide spread options so I'm not just going by pics on the website). Please spend some R&D money to buy some shirts from other manufacturers that feature nice collars and copy them. There are plenty of examples of elegant collars to be found on SF and I'm sure many members would be willing to provide examples (both pictures and sending you shirts to copy) if you were willing to add those collar styles. Lastly, in addition to the styles, the three sizes don't seem to work for me. Small seems comically small. Which leaves me to choose between Medium (which I find slightly small) and Large (which I find slightly large).

You can specify what size collar you want in the notes. If the medium is too small and the large too big then take out your tape and measure what you want. Tell them the height and point length and they will accommodate your request. SF members have personally designed collars and cuffs based on measurements they submitted to MT with good success.
post #702 of 3285
During the last sale I was emailed twice when the fabric choices I selected ran out so I believe they're doing better in that area.
post #703 of 3285
emma, could you tell me whats going on with my order? the tracking number doesnt work and I'm getting no replies to my emails.
post #704 of 3285
I had the same problem with the color of the fabric on their website not matching the color of the shirt they sent. Pictures below are both from moderntailor. I wanted a dull blue, but the shirt is very vivid. It looks a lot like the "ocean" color fabric they sell and I thought they had sent me that instead by mistake, but they insist that the fabric picture and shirt picture are the same color. They offered to take back the shirt or give me a coupon towards a future purchase. I originally wanted to send it back, but thought that would be too much of a hassle so I just took the coupon. I wish they had more pictures of finished shirts along with the pictures of the fabric because I feel that gives a better idea of what the color really is.
LL
LL
post #705 of 3285
I got mine in the mail finally last week and I will defiantly take pics..fits me pretty much perfectly on the first try cept i ordered the sleeves too long.I gotta take nice pics and show you all.
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