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www.moderntailor.com Custom Tailored Clothing Official Thread - Page 36

post #526 of 3277
This is gonna sound like a rant but sh*t like this really gets to me. Just got an email from Modern Tailor saying my order had shipped. I upgraded the shipping to expidited and on the website they say they use FedEx or DHL for expidited orders. But in the email it says it's being sent by SXY Express???? Lmao sexy express WTF is that ???? Did a google search on it - all that comes up is vaguely porn related things; typed in the website they gave for tracking (http://www.sxyexpress.cn/) - apparently it doesn't even exist. Why do they claim to use FedEx and DHL if they end up using some random ass Chinese outfit???????? I hate having things shipped through these dodgy Asian companies (EMS, TNT, etc) and now these people have managed to find yet another one. The only reason why I put through an order with them was because apparently they offered good shipping but honestly if it ain't here in a couple days I'm just gonna chargeback their asses and they can get for all I care I was already getting irritated by their dodgy customer service.
post #527 of 3277
Quote:
Originally Posted by xanatos View Post
How long does it take them to make the shirt?
I ordered mine on Oct 26 and it's been processed on my cc card but my order is still under process.order. Taking forever. Hope it's worth the wait

I ordered on Sun with expedite production and shipment, what about you? All regular or expedited?
post #528 of 3277
Quote:
Originally Posted by alexdunhill View Post
This is gonna sound like a rant but sh*t like this really gets to me. Just got an email from Modern Tailor saying my order had shipped. I upgraded the shipping to expidited and on the website they say they use FedEx or DHL for expidited orders. But in the email it says it's being sent by SXY Express???? Lmao sexy express WTF is that ???? Did a google search on it - all that comes up is vaguely porn related things; typed in the website they gave for tracking (http://www.sxyexpress.cn/) - apparently it doesn't even exist. Why do they claim to use FedEx and DHL if they end up using some random ass Chinese outfit???????? I hate having things shipped through these dodgy Asian companies (EMS, TNT, etc) and now these people have managed to find yet another one. The only reason why I put through an order with them was because apparently they offered good shipping but honestly if it ain't here in a couple days I'm just gonna chargeback their asses and they can get for all I care I was already getting irritated by their dodgy customer service.

try http://www.hkdexpress.net

Its working for me, hopefully it will for you.
post #529 of 3277
Quote:
Originally Posted by xanatos View Post
How long does it take them to make the shirt? I ordered mine on Oct 26 and it's been processed on my cc card but my order is still under process.order. Taking forever. Hope it's worth the wait
That doesn't sound too unreasonable to me. I placed an order on for multiple items on 10/14, received the ship notification on 10/29, and I'm still waiting on delivery at this point. This order has taken a good deal longer than previous orders, but it's hardly unreasonable. Perhaps they are going through some growing pains as a company. These things happen. Their customer support has been excellent for me, so if you have any concerns you should email their support team.
post #530 of 3277
I did regular shipping
..if thats reasonable time then I'm cool with it..
I didnt know if i didnt do something right and its been pending.
post #531 of 3277
Quote:
Originally Posted by Yika View Post
try http://www.hkdexpress.net

Its working for me, hopefully it will for you.

AFAIK that works only if the destination is the US.
The SXY website has never worked for me, and I have complained about this to MT but apparently they don't care much. The good thing is that I've always received my shirts within 3 days of the shipping notification. It is faster than EMS.
post #532 of 3277
Quote:
Originally Posted by MrInvariant View Post
AFAIK that works only if the destination is the US.
The SXY website has never worked for me, and I have complained about this to MT but apparently they don't care much. The good thing is that I've always received my shirts within 3 days of the shipping notification. It is faster than EMS.

Yeah that site doesn't work for me being in lil ole New Zealand I was really hoping it would come by FedEx I've always had the best experiences with them. If I'm having something FedEx'ed I don't even bother physically checking the mail because the tracking seems to update before I realise anything's arrived.
post #533 of 3277
Just got my test shirt from MT: ordered 10/16, shipped 10/27, arrived today, 11/9. So 8 business days to produce, 9 business days to ship.
Overall I'm very satisfied with the results. The stitching is a little sketchy in some areas if you look really close, but considering it was only a $20 shirt, not bad. I think all of my measurements were on; the shirt is a little tight in the shoulders and chest, but that's actually what I was going for, and I don't find it constrictive. I prefer a snug fit.
The only thing I was disappointed with was that the shirt still puffs out in the back. I was hoping to eliminate that by slimming down my best-fitting shirt measurements, but I think it has more to do with the curvature of my back, and less to do with the actual shirt (I've got a pretty muscular back).
So all and all I'm happy and will definitely be ordering more shirts.
post #534 of 3277
Thread Starter 
Quote:
Originally Posted by alexdunhill View Post
This is gonna sound like a rant but sh*t like this really gets to me. Just got an email from Modern Tailor saying my order had shipped. I upgraded the shipping to expidited and on the website they say they use FedEx or DHL for expidited orders. But in the email it says it's being sent by SXY Express???? Lmao sexy express WTF is that ???? Did a google search on it - all that comes up is vaguely porn related things; typed in the website they gave for tracking (http://www.sxyexpress.cn/) - apparently it doesn't even exist. Why do they claim to use FedEx and DHL if they end up using some random ass Chinese outfit???????? I hate having things shipped through these dodgy Asian companies (EMS, TNT, etc) and now these people have managed to find yet another one. The only reason why I put through an order with them was because apparently they offered good shipping but honestly if it ain't here in a couple days I'm just gonna chargeback their asses and they can get for all I care I was already getting irritated by their dodgy customer service.




Thanks for your feedback. SXYExpress is our logistics partner. We use a logistics provider to handle our expedited shipping requests. They take care of the shipping from China to the destination country. Once in the destination country, the packages are forwarded to DHL/Fedex. SXY determines the faster method/service appropriate depending on your location.

Our goal is to keep our shipping costs down to offer competitive prices. One way of ensuring this is to work with SXYExpress vs working with DHL and Fedex directly. If you have more attractive / competitive shipping arrangements with Fedex and/or DHL, you may send your account # to us and we will use that for shipping your orders.

We have very solid customer service reputation... and we would like to resolve this issue with you.
post #535 of 3277
Thread Starter 
Quote:
Originally Posted by alexdunhill View Post
Yeah that site doesn't work for me being in lil ole New Zealand I was really hoping it would come by FedEx I've always had the best experiences with them. If I'm having something FedEx'ed I don't even bother physically checking the mail because the tracking seems to update before I realise anything's arrived.
Hi Alex, SXY has been a good logistics partner for us. If you have any issues with your order, please call me, I'll PM you my number. I would be happy to help. *posting as Leah (ModernTailor, New Zealand)
post #536 of 3277
To Emma:

How about actually asking SXY to fix the website?
I think this would resolve most of the complaints.

I reported the issue with the website to you in August, but nothing seems to be improving.
post #537 of 3277
Is there a possibility that ModernTailor gives us the correct website to track the shipment? I just entered the tracking number shown on their website (SKY In Transit) but nothing comes up on the HKDexpress nor on DHL website.
post #538 of 3277
Emma,

I noticed you have responded today to a couple of members who have posted on this thread. I have e-mailed to MT my concern about the shirt I received being too tight and needing to be remade, and have sent PMs to you about it, as well. Please respond as soon as possible. Thank you.
post #539 of 3277
My last order shipped on Nov 1st....still waiting for it to arrive. I didn't pay for expedited shipping, so this timing is probably normal. I'm just really impatient and I hope my shirts arrive today or at least sometime before the week is over!
post #540 of 3277
Also, has anyone heard any more news about MT's supposed 2-for-1 suit sale? I haven't seen this advertised yet and I still haven't seen any suit fabrics added back to their site. There used to be over 80, and prices ranged from $299-$549, now there's only about 40 and nothing is priced higher than $349.
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