Dear Modern Tailor --
After over 12 separate orders with you, I have noticed a pattern that when the order is shipped via XTX, the order seems to be untrackable with the tracking number provided by you via email (and visible under the "Order List" tab on your site) and the order takes a lot longer to arrive than orders that are shipped with ALDex, whose web site seems to provide tracking information more reliably. Is this a known fact to you? If not, perhaps you should consider standardizing your shipments with ALDex for a more consistent customer experience.
Currently I have an order shipped via XTX on December 12 that has yet to arrive, while subsequent orders placed after that date that shipped via ALDex have already arrived. I have already contacted email@example.com for help with an update to that particular order.
-- A loyal customer
I ordered my first shirt recently. It shipped XTX and my tracking number has not worked once. At first when I tried it, it gave an error, and the page doesn't even load when I click track. Horrible shipping service.