Just to update on my shirt ^^^
they did approve a remake for it, so I am satisfied. I hope the thread breaking was only a minor and isolated incident. However, I continue to be impressed with their excellent customer service!!
Does anyone have experience with the different oxford fabrics? I'm looking to pick up several, but just for example you have the following white oxfords available:
White Oxford, k118a, $45
White Oxford, v243b, $60
White French Oxford, R72776-01, $65 - this it the "MT Collection" fabric
White Rugby Oxford, 82877-56, $120
Will it generally be higher price = higher quality? It seems like they have a bunch in the $60-$70 range for different colors, then a bunch around $120. For white, I might just go for the second or third in the list above.
After complaining a few times here and still not hearing any response from them for my request to have the shirt remake, I decided to dispute it with paypal. The request to refund was filed sometime last week. To my surprise, a good one, today I received confirmation MT has agreed to refund the money. I've also confirmed in my paypal account the refund is there.
While I'm glad this case ended this way, I just don't understand how they work. However, I'm going to give them another try.
I received my first MT shirt this week. I think it turned out pretty well, but I would love to hear from more experienced people any suggestions they may have for future shirts.
I really wish the website had more example photos of fabrics. It's pretty hard for me to envision what some of these would look like.