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www.moderntailor.com Custom Tailored Clothing Official Thread - Page 164

post #2446 of 3277
Well....

Put the trial shirt in the washer and dryer. Everything else's still great except the collar shrunk to the point that it can no longer be buttoned up.

I thought MT would have made accomodation to allow for shrinkage, I guess I was wrong. It is also my fault that I just stuck it in the dryer.

Until MT starts offering non-iron 100% cotton fabric like those of Brooks Brothers, I think I will hold off ordering for now.

The search for the perfect dress shirts continues....Currently looking at the BB 'design your own shirts' program.
post #2447 of 3277
Quote:
Originally Posted by bellyhungry View Post

Well....
Put the trial shirt in the washer and dryer. Everything else's still great except the collar shrunk to the point that it can no longer be buttoned up.

puzzled.gif If it's the same blue oxford trial shirt everyone else has ordered, that is very strange. I put mine in the washer and dryer just after I got it, and shrinkage is virtually non-existent. Maybe you got a bad batch of fabric? It wouldn't be the first time the fabric of the blue oxford trial shirt has varied, I know around the time I reported back on my shirt, another SFer was lamenting the fact that his trial shirt's fabric was significantly darker than what the rest of us had.
post #2448 of 3277
Wore my second shirt today (trial shirt was close) and I have a shoulder and sleeve length question for the more experienced out there. Sleeves are short. The pics are after a long day are wearing...

My major problem is when I am working at my desk or extending in any real way beyond a casual stance. The shirt pulls across my shoulders/back and then pulls my arms. Is it necessary to widen the shoulders/yoke in any way, or will I need to just lengthen the arms to compensate given how the dimensions look in the pics...or will selecting the less upright posture option help?

I'm a 6'4" 170lbs beanpole.

Chest: 21
Armhole: 10
Arm: 25.5
Yoke: 19
Shoulder: 6.5

480480467467136
post #2449 of 3277
To Modern Tailor:

I have been communicating with you since June about a coupon you owe me. I would like it sent to me email. Here are my issues :

1) I bought a shirt from you, after a single wear and a single wash (at a place where I have done my laundry for years and have not had a single problem), the collar was frayed. I have never seen this before. I did not buy a disposable shirt, I bought a shirt I could wear presumably more than once, and I would like it replaced.

2) The whole thing about emails being marked as spam is a complete lie, and we all know it. Being that you use Google Checkout as customer payment method, there is no reason at all why gmail addresses from personal users would be marked as spam. I sent you an email 48 hours ago, and have no response. I understand that this might be too soon, but that you have a big banner saying you get back to customers with in 24 hours makes taking twice as long unacceptable. But the greater problem is that I expect to hear back from you at all. Your customer service is very poor.

3) the matter of the 20% coupon you have been promising me since June: it takes you months to get back to me via PM here, and I never hear back from emails, of which I have sent three.

I will gladly retract this whole statement if you just resolve the issue of my shirt and my voucher. This would prove that you actually care about your customers.
post #2450 of 3277
Jaggs that is the conundrum of the uber-fitted shirt. Imho the best way that you could add flexibility is by adding side pleats. Some might disagree, but if you are complaining about tightness across the back that should help. Caveat emptor it does add extra material so it wouldn't be as slim.
post #2451 of 3277
Thanks. The tightness isn't so much my complaint, more the retraction of my sleeves when I'm in a position when the shirt pulls across my shoulders. I'll try the more slouched posture option and add some length to the sleeves to meet in the middle.

Anyone else wonder why ModernTailor doesn't have medium-ish priced staple white and blue options consistently available as part of their business model? When I get fully dialed in, I would like to load up on simple business colors. I bought an excellent white and blue fabrics and by the time I received them and noted them on this thread, they weren't available anymore.
post #2452 of 3277
IMHO I think that the issue is the same. The sleeves ride up, because there is not enough give.
post #2453 of 3277
72 Hours. Still no response.
post #2454 of 3277
That sucks Nororious, I've seen some quick and helpful responses from MT on this thread.
post #2455 of 3277
Quote:
Originally Posted by Jaggs View Post

That sucks Nororious, I've seen some quick and helpful responses from MT on this thread.

yeah i think only when the question ends with the asker placing an order, like regarding measurements or payment. It's getting annoying. It's taken 3x as long as theyve promised, so I can only imagine theyre avoiding me, but also they refuse to help, always. I hope at least watching how many days past the limit it takes to get back to me will make a small point.
post #2456 of 3277
Notoroius

Thank you for sharing your story. I've heard many mixed reviews about moderntailor. Some say the quality of the items are from good to poor but almost the majority state the customer service isn't par. What a shame
post #2457 of 3277
Modern Tailor is REALLY going downhill

I ordered a shirt almost 2 months ago:

1st contact: They emailed me about my special requirements(simple: lower back yoke and wider armholes at elbow, shirt measurements provided). I responded in 24 hours. No response.

2nd: 2 weeks later I emailed them about the status, it took them 1 week to get back to me. MT said my email was spammed but they are processing my order.

3rd: 2 weeks later still no shipping confirmation email. I emailed MT and they said they lost my order before being sent to production. Gave me a 10% off coupon that had a super short expiration date (like I would order another shirt before receiving the 1st???)

4th: Again 2 weeks later I emailed again, with a delayed 1 week response. They are having "trouble" with my order and it will be shipped in 1 week. Again another 10% off coupon (useless expiration date)

5th: Emailed MT again with no response, 18 days without a response. Going to have to pay my credit card company to get my money back.

All of this hassle and this shirt was the final measurement check before I ordered about 12 new workshirts for the coming year. I am taking my business elsewhere. censored.gif

Edit: FINALLY got a shipping confirmation. Hopefully they did not screw up the shirt!
Edited by zub789 - 11/19/11 at 9:18am
post #2458 of 3277
4 Days and Counting.
post #2459 of 3277

I've tried a bunch of online MTM. I would rate modern tailor as the worst of the ones I've used.

 

I'd put them in this order:

 

- Ratio

- Proper Cloth

- Blank Label

- Modern Tailor

 

Proper cloth has more options, but the quality isn't as good as ratio's. 

post #2460 of 3277
Quote:
Originally Posted by aperson View Post

I've tried a bunch of online MTM. I would rate modern tailor as the worst of the ones I've used.

 

I'd put them in this order:

 

- Ratio

- Proper Cloth

- Blank Label

- Modern Tailor

 

Proper cloth has more options, but the quality isn't as good as ratio's. 


I assume the better ones (Ratio/PC) cost more as well.
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