www.moderntailor.com Custom Tailored Clothing Official Thread - Page 9

Hi Njeremy:
Thanks for the candid feedback. I know it is hard to believe that online tailoring could work, but we have been in honest business for years now, we have 98% customer satisfaction rating, we're working on more service improvements. Your first trial shirt may not have been a great one, but I want to guarantee that I and our people are prepared to work with you. We would like to think that our processes are improving continuously, our staff are becoming better and our fabrics and workmanship are of reasonable quality. We want to sustain our operations by providing our customers with the best possible prices for labor and materials without compromising fabric and craftsmanship quality. To give you an example, our production lead time is now just 5 days (average) compared to 14 days a few months ago. We have also improved our back office reporting system so that our managers are aware of the production stages of each item ordered. We have also increased our fabric collection to more than 1000 fabrics, sourcing fabrics from the best suppliers in Europe and China. We are committed to make this online custom tailoring process work for you. Online tailoring doesn't have the traditional "˜fitting sessions' which is the advantage with brick and mortar tailoring shops. Several online tailors, just like local tailors, would have their own tailoring styles. All things considered, the savings you would make, after the initial trial and error process; the options and the flexibility of style, would be worth the investment in the long run.
You may email us at sales@moderntailor.com to get this issue sorted.
-Emma