Originally Posted by RJman
My Brigg flap-over document case began to show excessive wear at the brass buckles. Namely, the buckles connecting the case to the shoulder strap abraded each other to the point where the buckle was very thin. The leather itself seems OK. I've owned the case five years but only used it since entering into wage-slavery three years ago. Since purchase its already expensive purchase price has nearly doubled. I purchased the case because I'm a Bond fan (sigh) and more importantly because I wanted something sturdy and bulletproof-tough. The case has been well used, and I often carry heavy loads in it, but not, I thought, excessively heavy. I contacted Swaine Adeney about this problem, and they told me to send it back... for a quote on repair. As whenever I have anything to do with them, it costs a hell of a lot of money (and takes a little time), I asked my bottier in Paris if he knew someone. He directed me to a friend of his from his days as a Compagnon du Devoir who now has a boutique in the Marais. The fellow was also surprised at the amount of wear in the buckles and commented that it wasn't usual for this to happen, wondering if the brass used was a cheap alloy. He replaced the buckles within the day and now has my custom for local bespoke leathergoods. Has anyone else had problems with their SAB buckles? Complicating the issue is that SAB can be very peremptory in any matter of customer service.
I have not had that problem. Of course, I've never used the shoulder strap.
I believe we got our cases around the same time. I use my virtually everyday...and while I do not tend to carry heavy items nor reams of legal documents, it has stood up very, very well. My own experience with SAB customer service has been very positive. I'm always a bit surprised to hear reports to the contrary, but inasmuch as such complaints seem rather widespread, it is one aspect of their business that is sorely in need of repair.