Thanks for the email. I wanted to address the bogus complaint/report you saw on Google. I feel it is always good to see something from what it is...especially since I have spent more than 12 years doing right for my customers.
I think it is a competitor as the complaint does not make "common sense". If they would go through the trouble of contacting the FBI and the BBB, I would think they would leave negative feedback on eBay. Also there would be posts found on the BBB Website that shows the "complaint" he said he left. And my BBB shows no complaints in our history since 1998.http://www.la.bbb.org/Business-Repor...welry-13210337
I have a near perfect history on eBay with a lifetime positive feedback ratio of 99.9% (since January 1999) and more than 13,750 total feedbacks left for Rolex transactions...and never once sold a fake watch. There is not a single Rolex seller that only deals in Rolex that has as good of a customer service/feedback/detailed seller rating reputation than I do. In addition to having the highest ratings for a Rolex only seller on eBay, I consistently sell more than $750,000 in Rolex watches every month just on eBay...and another $500,000 through my website. This makes me the largest Rolex seller on eBay and one of the largest Rolex sellers on the Internet.http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback
This knucklehead first left the complaint in December 2008. He then copied the complaint on other websites. To further prove all the complaints are bogus (this guy also copied the same remarks for 2 other Rolex sellers within the same 37 hours of leaving the initial complaint. The first with the exact same remarks as mine was left 6 minutes prior to my bogus complaint:http://ripoffreport.com/reports/0/401/RipOff0401157.htm
and the second left 37 hours later:http://ripoffreport.com/reports/0/401/RipOff0401145.htm
If you look at the same complaint he cut and pasted to another site, his information becomes inconsistent. The dates of when I supposedly sold him a Rolex is different and in the very last paragraph he recommends another Rolex company he says people should buy from. The following is that post:http://www.canyoutrustthem.com/index...=yes&offsetf=0
It is very easy for anyone to post anything about anyone on the Internet. You should try googling the Rip Off Report or any of these "buyer beware" Websites...as you will see that by some estimates, about 50% of the complaints are bogus...either by competitors or ex employees with a grudge. Unfortunately, since the online world and "blogosphere" is so new, laws have not caught up with the system to protect merchants and people against this type of behavior.
In addition to this, I have emails from this guy from December 2009 when he started harassing me on eBay. eBay had to intervene on my behalf and eBay kicked him off for a whole host of violations...and I was not his only eBay harassment victim. If you would like I can forward all the emails to you...including the emails from eBay's intervention.
This in summary is one of the hidden challenges a high profile seller goes through. Anyone or any company can fall victim for this...its a form of cyber bullying. If you hate someone, it is so easy to destroy someone's reputation. There is very little that can be done especially when the Internet adds the cloak of anonymity for the bad guys. Only companies with amazingly deep pockets can have any chance at going after these guys that hurt legitimate sellers like myself. I have spent almost $20,000 in legal assistance and online reputation management to try and get the bogus complaints removed or moved from the 1st few pages of Google.
Please respond back with your comments. I hope I have answered all your questions and concerns...I feel communication and full transparency is key to trust.