Thos Moser furniture
Hi - Thos. Moser furniture is beautiful and very expensive. However, their customer service is severely lacking. We purchased a beautiful walnut, double pedestal table from them, along with six matching upholstered dining room chairs, at a cost of over $11,000. Unfortunately, when the pieces were delivered, we were in the midst of dealing with a life-threatening medical crisis and, as a result, did not pay sufficient attention to a key detail: the height of the chairs relative to the table. As a result, it was only months later that we realized that the chairs (which had been subcontracted out to a different company) sat too low relative to the table, making for an uncomfortable dining experience. The company has refused to take any responsibility for the problem -- not even to share in the cost of reupholstering them. For a company that says it is relationship-driven, this is inexcusable in my opinion, and I would never purchase another piece from them.
I know it seems really foolish, but it's a formal dining room table that we only use for parties, big holiday dinners, etc. We don't sit at it every day. Plus, we were going through an extreme medical crisis at the time with our older child (cancer diagnosis). The set looked gorgeous, and we were totally focused on that, not on how it felt to sit down. Pretty stupid on our part, I guess. Still, I feel that the chairs were not made well: the seat cushions are way too soft. Why should that happen with such an expensive company?
Also, quick review of their policy shows it's 30 days, that's pretty reasonable.
Edited by SkinnyGoomba - 7/22/14 at 9:26am