An example of a flaw is a jacket, with patch pockets, having one patch pocket an inch longer than the other because they put one xlarge's pocket and one large pocket on a large size jacket.
I will get into more details later, but it gets better
Here is an email the owner sent me, apparently a carbon copy to me that he sent to his general manager and law firm or something.
"Hello [manager],
Thank you for giving up your week end to run this issue down for [company] and [website i ranted on]. As I read the e-mail sent by [Me.. I sent an email telling the manager I wanted a refund and he replied saying ok he'd sent labels for return etc, no biggie here].. He received a Jacket that was sent to him as a exchange and or return as posted on our site that we are running short on some sizes and if the member of [site] would please send back the size that is in question so we can give it to another member.. New not worn and not used.. if a person goes into a retail store said jacket is tried on but a very large number of customers.. This jacket in question was new and never worn.. as a matter of fact it is a new item and [me] had already known that.. He sent [company] an e-mail after customer service hours venting about [company] questionable dealings Sat. Morning and posted on [site] in an open statement causing damage to [company]. and Our good name and Repatriation.
We will keep all this information on file and if necessary will file suite for any and all Damages.
Regards,
[owner]
CEO
CC: [lawfirm]"
Email after hours?? Isn't the point of email that it can be read anytime... No one's going to be woken up by an email after hours.
One of the issues he was talking about was that I vented about the most recent jacket because 1) it was someone's returned jacket, ok, no biggie and 2) it had one sleeve that was ten times lighter than the rest of the jacket and overall very poor matching parts.
Bottom line, even if I report on the bad experience and degrade his reputation by just posting factual pictures and experiences, as long as I don't lie or tell nontruths he can't do anything right?
