Originally Posted by Bradford
Did you succeed in your attempt to get upgraded?
Going (from London Heathrow) I did not get upgraded, but on my return (from Abu Dhabi) I did, the reason for which is because at the check-in counter was a Filipino lady, who was a pain...
First off, she told me my seat was not confirmed, even though I had done this. I presented her with the reference number, and she was set straight.
Then, as the system in Abu Dhabi airport is that all checked baggage is scanned before check-in, and they put a sticker on it to confirm it, she tells me that one of my suitcases was not checked... So I went back to the scanner, and the Arab man there laughed at me and says
"You cannot get passed here without the bag being scanned!"
Whilst pointing at the sticker at the bag... I explained about the check in woman, so he was more sympathetic and stuck another few sticker on for me and said
"Now she can't argue"
Then when I went back to the counter the Filipino lady starts telling me that my bags are overweight. I respond that I am unable to take liquids in my hand baggage and this is why... She makes a phone call..
Luckily at this point, an attractive Arab lady at the next counter, who had been watching this whole fiasco from the beginning because her counter had been vacant, says:
"Sir, I'm so sorry for the inconvenience, the lady serving you is a trainee, and would you like to come over here"
A few minutes later, a normal check-in, and I was upgraded by the Arab lady too.
It's actually pretty shocking, the difference in service between BA Club World and Emirates Business Class...
When I fly from Dubai to London, you take a seat in a check in area only for business class passengers, whilst an attendant takes your bags, tickets, and passports; they offer you a drink, and 5-10 mins. later they return with your boarding pass, and that's just on the ground.
In the air, and this is in BA 1st class, I had to ask a couple of times to have my wine refilled - this has never happened to me in Emirates, even Emirates economy, which I have flown short-haul between Dubai and Tehran. I also just did not find the overall etiquette and politeness of the staff as good...