Originally Posted by yellman
But why, they sell Canali, AE, etc.. at this store, the suits go up to and pass $2k why not have them know their product, it can only help them to sell. Even car salesman typically know what the buttons on the cars do.
Having worked in retail clothing, I'll tell you why: most customers, even those who pay luxury prices, either know and don't ask or
don't give a flying fig. They see shiney fabric that's soft in a color they like and they buy it. Every notice rich people's clothing often doesn't fit any better than the typical JCPenney shopper's? They spend more, but they don't care any more than the rest of the buying public. Therefore, as long as the sales associate can operate the register, remove security tags, and doesn't steal, management is happy. If the odd customer here and there has a serious, in-depth question, management relies on the mistaken assumption that they'll find someone who knows.
EDIT: By extension, this is the same reason so many designer brands can sell clothes with decent fabrics/leathers and mediocre-to-poor construction at prices that are often higher than bespoke services'.