bloomingdales return policy

Originally Posted by TheButler

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Just curious as to why you don't start by trying to get Bloomingdales to re-alter them properly. Even if you had them really winch in the waist a lot or something there may well still be enough cloth to let it back out the proper amount.

The only case I can't see this working is if there was something fundamentally unfixable with the original fit (like the chest or shoulders were too large and they convinced you it could be easily tightened up along the back seam).
+1. IMO, Bloomies should be given another opportunity to make the suit right.

Just take the suit back to them, with your receipt, and let them know the jacket does not fit as you were lead to believe. They will have the tailor come back out, do a re-fit, and hopefully correct the problem, all of which will be free of charge. If it continues to fit improperly, you can and will get your money back should you insist upon it sternly enough. Talk to management if the sales associate won't help (they will likely need a manager's approval anyway). Store credit is a given, but should you really want, it is easy to put the funds back on to your card. If you had taken it to another tailor out of the store you would have been out of luck, but as it stands Bloomingdale's will take care of the situation. Be nice and understanding, though keep your resolve - this will make the process much smoother. As a current Bloomie's employee, I can safely say our return policy is quite lenient, and will accomodate the situation you have described.

Originally Posted by westinghouse

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This is why I never have the store alter garments: they remove the tags and discard them. You will need to go there in person and tell them the fit is unacceptable. They might insist on another alteration to make it right. Call them first to make sure the return can be done since you have a long trip. Speak to a manager over the phone if you are getting nowhere. If all else fails just ask for a store credit. Of course, if it was me, I would get my money back because I'm badass like that. I had the same issue with a $1500 Armani sportcoat at Saks 5th and they took it back no questions asked. I even returned $400 shoes there after wearing them for a year. Bloomies is a bit tougher so you will need to put up a fight. The receipt will tell them that the garment as altered. If you can find the exact same suit and take the tags off, I would be able to reattach the tags for you on your suit. Worst case, they will give you a store gift card if you are a hard ass. You can always reverse the charges with your credit card company. Sorry, but this is just a part of being an adult and it sucks big time.


A person shouldn't do that. It's not fair for the company from which you bought the merchandise.

A long time ago, when I worked in menswear, one dickhead bought a suit from us and he said he had to run it past his wife first before deciding to keep it. We told him that all the tags, price tickets, etc., must all be left intact on the garment and that even if one tag or ticket is taken off, then we will not give him a refund (this will ensure us that he didn't wear the suit in the interim). He said he understood.

That evening, when the salesperson who sold him the suit had left for the day, this dickhead comes back with the suit with all tickets and tags all removed from the jacket sleeves, etc., and the jacket lining has clear visible wrinkles and the pants have wrinkles and creases in the knees and seat, etc. There was even some dirt on the hem.

He clearly wore the suit.

We told him he wore it and that we cannot and will not offer him a refund.

He asked why.

We told him why: that he wore it and that he removed all the tags. The policy is even stated on the receipt.

He said the person who sold it to him never told him about that.

I said to him I was standing right next to both of them when the SA told him that.

He said no one told him anything.

I told him he's not getting a refund, PERIOD.

Well, I didn't wear the suit, he said.

I said, yes, you did. The jacket and pants are wrinkled.

They came like that, he said.

That's not true and you know it, I said.

No, they were like that.

Why did you remove the tags and price ticket?

No answer.

I asked him again.

No answer.

I had to show this to my wife and she didn't like the colour.

Why did you remove all the tags and tickets even though we told you not to? You're unable to show the suit to your wife without removing all the tags, labels, and price tickets?

No answer.

We cannot give you a refund because you've already made use of the merchandise. This suit is now worn and cannot be re-sold as brand new. We do not issue refunds on worn clothing. Furthermore, that suit was NOT worn when you bought it from us because we do not sell worn or used clothing.

Well, **** you and **** this and **** that.

He whips out his cellphone and starts calling his credit card company to reverse the charge for the suit because we swindled him.

I said to him, DO NOT DO THAT.

He was surprised I said that and apparently the credit card operator heard what I said and asked to speak to me.

I told her what the situation was when she asked.

She was very surprised that anyone would buy a suit, wear it, and then try to return it. She then told dickhead that she will NOT be reversing the charges.

Dickhead started to yell and shout and **** this and **** that.

I phoned security and had his ******* ass escorted out of the store and had his sorry ass banned from the store.

Originally Posted by jreigen

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Is that part of being an adult? Being an adult is taking responsibility for your owns decisions and actions, even if you don't like the outcome. The salesperson may have convinced OP, but in the end it was his decision. No one held a gun to his head. If they offer to re-tailor or even offer credit, that's very fair/generous of them.

Well, I know that part of being a man is taking charge and doing difficult things through boldness and assertiveness. The very traits women find most attractive.

This concept may escape you, "dude".

Originally Posted by SuitMyself

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A person shouldn't do that. It's not fair for the company from which you bought the merchandise.

A long time ago, when I worked in menswear, one dickhead bought a suit from us and he said he had to run it past his wife first before deciding to keep it. We told him that all the tags, price tickets, etc., must all be left intact on the garment and that even if one tag or ticket is taken off, then we will not give him a refund (this will ensure us that he didn't wear the suit in the interim). He said he understood.

That evening, when the salesperson who sold him the suit had left for the day, this dickhead comes back with the suit with all tickets and tags all removed from the jacket sleeves, etc., and the jacket lining has clear visible wrinkles and the pants have wrinkles and creases in the knees and seat, etc. There was even some dirt on the hem.

He clearly wore the suit.

We told him he wore it and that we cannot and will not offer him a refund.

He asked why.

We told him why: that he wore it and that he removed all the tags. The policy is even stated on the receipt.

He said the person who sold it to him never told him about that.

I said to him I was standing right next to both of them when the SA told him that.

He said no one told him anything.

I told him he's not getting a refund, PERIOD.

Well, I didn't wear the suit, he said.

I said, yes, you did. The jacket and pants are wrinkled.

They came like that, he said.

That's not true and you know it, I said.

No, they were like that.

Why did you remove the tags and price ticket?

No answer.

I asked him again.

No answer.

I had to show this to my wife and she didn't like the colour.

Why did you remove all the tags and tickets even though we told you not to? You're unable to show the suit to your wife without removing all the tags, labels, and price tickets?

No answer.

We cannot give you a refund because you've already made use of the merchandise. This suit is now worn and cannot be re-sold as brand new. We do not issue refunds on worn clothing. Furthermore, that suit was NOT worn when you bought it from us because we do not sell worn or used clothing.

Well, **** you and **** this and **** that.

He whips out his cellphone and starts calling his credit card company to reverse the charge for the suit because we swindled him.

I said to him, DO NOT DO THAT.

He was surprised I said that and apparently the credit card operator heard what I said and asked to speak to me.

I told her what the situation was when she asked.

She was very surprised that anyone would buy a suit, wear it, and then try to return it. She then told dickhead that she will NOT be reversing the charges.

Dickhead started to yell and shout and **** this and **** that.

I phoned security and had his ******* ass escorted out of the store and had his sorry ass banned from the store.

Your story lost all credibility at this point. If dude was irate there is no way he would have given you his cellphone. The guy did not have to give you his phone to speak with the operator. If you open a case, the CC company gives you an immediate conditional credit and then investigates the case over the course of months before coming to a decision. Nothing is resolved on the spot. I know since I have opened up over a dozen cases.

He must give a security password to speak with a representative and that rep will NOT speak to anyone but the cardholder.

Also, the CC company, on that particular phone call, works for him, not for you.

If you told me "DO NOT DO THAT" you would have spent the rest of the night in the ER removing my phone from your spleen.

What a blatant liar. You are so full of ****.

Originally Posted by westinghouse

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Your story lost all credibility at this point. If dude was irate there is no way he would have given you his cellphone. The guy did not have to give you his phone to speak with the operator. If you open a case, the CC company gives you an immediate conditional credit and then investigates the case over the course of months before coming to a decision. Nothing is resolved on the spot. I know since I have opened up over a dozen cases.

He must give a security password to speak with a representative and that rep will NOT speak to anyone but the cardholder.

Also, the CC company, on that particular phone call, works for him, not for you.

If you told me "DO NOT DO THAT" you would have spent the rest of the night in the ER removing my phone from your spleen.

What a blatant liar. You are so full of ****.

You can believe what you want to believe. I'm not pressing a gun against your head. I'm just telling you what happened.

The operator asked to speak to me and dickhead gave me the phone of his own free will. He didn't have to. But he did.

You've asked your credit card company over a dozen times to reverse charges? Wow. Retailers and other businesses must love you.

NOT.

Originally Posted by westinghouse

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Well, I know that part of being a man is taking charge and doing difficult things through boldness and assertiveness. The very traits women find most attractive.

This concept may escape you, "dude".
Don't get taking charge and doing difficult things thru boldness and assertiveness confused with malicious consumer activity when you don't get what you want when you make a choice you regretted.

You go through all the right channels to return something properly (if returnable) and if you can't work it out you live with your consequence and learn for next time. That's what being a man is about.

I hope you had a valid reason to return 1 year worn shoes and a suit back to saks and all the cc chargebacks. I assure you, this type of behaviour will nail you in the end if it is malicious and you continue it.


I guarantee it.

Originally Posted by sho'nuff

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Don't get taking charge and doing difficult things thru boldness and assertiveness confused with malicious consumer activity when you don't get what you want when you make a choice you regretted.

You go through all the right channels to return something properly (if returnable) and if you can't work it out you live with your consequence and learn for next time. That's what being a man is about.

I hope you had a valid reason to return 1 year worn shoes and a suit back to saks and all the cc chargebacks. I assure you, this type of behaviour will nail you in the end if it is malicious and you continue it.


I guarantee it.

+1

Exactly

I worked at Foot Locker as a teenager and saw many bogus returns, after seeing the awful behavior of mothers, hoodlums, college kids, overpaid executives used to privilege, and the elderly, I learned that the "customer is always right" attitude is wrong.

This is why retail is always in the ****.

Rule number 1-Don't let sales people "convince" you to alter clothing if you don't want/need it.
Rule number 2-When in doubt, ask the retailer. Go back to Bloomies and ask them to re-alter. Not that difficult. I know that you live out of the area, but it's summer, make a day of it to come into NYC and in a few weeks, make a 1/2 day to come and pick up the suits.

Originally Posted by westinghouse

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Well, I know that part of being a man is taking charge and doing difficult things through boldness and assertiveness.

i had to pinch myself reading this given the context of your actions.

Originally Posted by westinghouse

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Well, I know that part of being a man is taking charge and doing difficult things through boldness and assertiveness. The very traits women find most attractive.

This concept may escape you, "dude".

. . . and being a "real" man involves phoning your credit card company to reverse 12 different charges on your credit card 12 times, the very traits women find most unattractive.

Originally Posted by sho'nuff

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Don't get taking charge and doing difficult things thru boldness and assertiveness confused with malicious consumer activity when you don't get what you want when you make a choice you regretted.

You go through all the right channels to return something properly (if returnable) and if you can't work it out you live with your consequence and learn for next time. That's what being a man is about.

I hope you had a valid reason to return 1 year worn shoes and a suit back to saks and all the cc chargebacks. I assure you, this type of behaviour will nail you in the end if it is malicious and you continue it.

I guarantee it.


+1

sho-nuff, you are a real man.

westinghouse is nothing more than the sort of guy who wants to **** the system by taking advantage of it. He truly believes the customer is always right--and we all know that is complete bullshit.

Originally Posted by OttoSkadelig

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Originally Posted by westinghouse

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Well, I know that part of being a man is taking charge and doing difficult things through boldness and assertiveness. The very traits women find most attractive.

This concept may escape you, "dude".

i had to pinch myself reading this given the context of your actions.

+1

Please don't return shoes after you wore them for a year. Abuse by people of the system renting stuff is disgusting. Lenient return policies is a privilege of the customer, that retailers give them the benefit of the doubt, taking back a return for lost receipts and such, not for people to buy something wear and then return it. only embarrass yourself when you do something like that, pretty soon, no sales associates will want to help you, and they'll ban you from the store or something.

There's lots of incompetent sales people because anyone whose competent probably leaves the business, having to waste their time selling a guy something whose gonna wear it, then return it, returns are taken out of their commission, so effectively they've wasted product they could have made commission on selling to someone else, then wasted time they could be helping a real customer by having to help this person, and made 0$ net dollars, and probably even negative given they could have sold something to a real customer and both be happy campers.

Buy a suit, get it fitted, return to pickup your suit after alterations, TRY IT ON. sit stand walk around. decide if the fit is good. if it needs realterations, have they mark/pin it for realterations. if they somehow botched the suit alterations horribly, ripped it, got Iirremovable stains from something, inform the manager politely that you are refusing the suit, and would like your money back and point out the reason.
It usually takes multiple fittings to get a suit to fit perfectly, for those with difficult bodies. sometimes it's not always easy to spot all the problems in one quick fitting, posture makes a difference, sometimes other tweaks needed to fix something that was not easily seen because there were bigger problems with the suit etc.

Originally Posted by SuitMyself

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You can believe what you want to believe. I'm not pressing a gun against your head. I'm just telling you what happened.

The operator asked to speak to me and dickhead gave me the phone of his own free will. He didn't have to. But he did.

You've asked your credit card company over a dozen times to reverse charges? Wow. Retailers and other businesses must love you.

NOT.

it's kinda nice to see when someone who in their mind has calculated this all out to renting a nice suit for free, then BOOM plans totally ruined, and they are stuck with the item and the tab

Originally Posted by CYstyle

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Please don't return shoes after you wore them for a year. Abuse by people of the system renting stuff is disgusting. Lenient return policies is a privilege of the customer, that retailers give them the benefit of the doubt, taking back a return for lost receipts and such, not for people to buy something wear and then return it. only embarrass yourself when you do something like that, pretty soon, no sales associates will want to help you, and they'll ban you from the store or something.

not to mention the fact that calculating parasites who do this ultimately raise the cost for the rest of us.

Originally Posted by OttoSkadelig

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not to mention the fact that calculating parasites who do this ultimately raise the cost for the rest of us.

Agree 100% about returing worn shoes. I did however buy a pair of John Varvatos loafers in Bloomies and had taps put on them and wore them. About a month later, I say the same shoes in Century 21 for appr 1/2 of what I paid. I bought them. Took them home. Placed them in the Bloomies box(I still had the receipt) and took it back to Bloomies for a full refund. No harm no foul. They got the return of a new pair of shoes. I got the shoes at 1/2 price my original purchase.