Just in case anyone does a search for Novelty Shoes, I have an unpleasant experience to share.
I went in and there was this really talkative black guy that seemed to own the store, and I asked if they had dark brown Kiwi shoe polish. He said he didn't, but he has something that can work wonders, and everyone's satisfied with it. Personally I don't like people who do a whole lot of talking and not a lot of listening, I feel they're just trying to sell you a product and not satisfy your needs.
He gave me Collonil product that is basically some kind of conditioner, which I only realized when I got home. I already have the AE Shoe Polish which is a conditioner, and I wanted some polish to put a bit of a shine on my shoes, so this was not a product for me.
I checked the receipt, and it had nothing about a return policy, so I called. The first guy said that he doesn't make the decisions, and put me on to the same guy who I bought it from. He said that no, they don't accept any product returns of unopened products, and no one has ever complained, which is hard to believe.
I've got to say that's probably the only store I've come across in Toronto that doesn't accept returns, and I'm never going to purchase anything from there again.
