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Crockett & Jones NYC - Lousy Experience - Page 7

post #91 of 145
Quote:
Originally Posted by patrickBOOTH View Post

I have been in there, never purchased anything. I was left alone to browse with the standard, "let me know if you have any questions". Everything seemed fine except their prices for C&J shoes.

+1

-LR
post #92 of 145
Go to the Dior Homme store on 57th street. They discriminate everybody equally simply because they don't work in the Dior Homme store. I spent a lot of money there in college too. I never minded being greeted with a yawn and flick of the wrist.
post #93 of 145
I was just in there a few weeks ago. The manager, a young gay British guy, was extremely helpful. The 2 other employees - one very young spanish boy and a young black girl - were awful.
post #94 of 145
You racist bastard.
post #95 of 145
Quote:
Originally Posted by CYstyle View Post

At the same time though the amount of fraud and theft at designer stores are predominately young and black.
Sales associates discriminate against all people.If white trash walked into a store at the same time as Oprah, the SA's would rush to help Oprah and ignore the hick. It's only natural, being a fully commissioned sales person you gravitate toward those you think will buy alot and therefore you will get paid. Helping someone who isn't going to purchase something is a waste of time and energy, and also they may miss out on a big sale in the meantime.
Have non-whites who felt discriminated against ever actually bought something? Sales associates can for the most part correctly judge whether a person is merely browsing or an actual shopper. I feel sorry for white people. They always get the accusations of racism, even though non-whites are just as if not more racist
that diane sawyer clip is 20 years old.. a lot has changed in 20 years.

Do you have anything supporting information for the statement above. Research, at least from what I have seen, has shown this not to be the case at all(FBI, University of Florida research, etc.).
post #96 of 145

Sales staff who judge people based on the way they dress are pretty idiotic. I don't dress up when I go clothes shopping, in fact, I do the opposite. I try to wear a t shirt and jeans, so if I need to try something on, it'd be quick. If that means you don't think I am willing to buy, or even pay full price on items, then you really need additional training.

 

Some store just have better services. Bergdorf Goodman, for example, never makes me feel like they're too good for my patronage.

post #97 of 145
Quote:
Originally Posted by Alphataru View Post

Sales staff who judge people based on the way they dress are pretty idiotic. I don't dress up when I go clothes shopping, in fact, I do the opposite. I try to wear a t shirt and jeans, so if I need to try something on, it'd be quick. If that means you don't think I am willing to buy, or even pay full price on items, then you really need additional training.

Some store just have better services. Bergdorf Goodman, for example, never makes me feel like they're too good for my patronage.

If SA's were to take a step back it'd be idiotic. But it's kind of like sports where some people have strange rituals that make 0 sense scientifically, but they think it gives them the edge over the other guy.
post #98 of 145
Been lurking a while and have learned a great deal here. The posters hereknow a lot more than I do, so I haven't bothered to join til now. I often work from home and dress badly, when I do have to meets clients, I have to look the part. Usually when I shop I look awful because I usually only have to retrieve documents.

As a result, I have sometimes received treatment bordering on hostile in upscale retailers, with the odd SA almost having the vacuum cleaner nipping at my heels to get me out. On days I am dressed up in my standard meeting clothes, I almost have to fend them off with a stick.

For a SA, it ALL about the commission in most cases, if you wanted to spend all day talking clothes you can come to places like this, knowledgeable customers make their job easier in most cases and just by entering the store show at least a possibility of a sale, many SAs forget that.

Recently I had the frosty treatment in Canada's leading menswear store because I was not dressed up. That all changed when the founders brother came over to greet me by name and shake my hand. I'.ve bought suits from him for over 20 years. Gracious gentleman of the old school, now the younger/ newer ones say hello to me now.
post #99 of 145

I've worked in inside sales in industry, a far cry from clothing retail, I'll admit. No matter who called, I treated them with respect and kindness and they knew I would work get them the best price (I'm in a price based, not quality based industry). That being said, I had to be smart about it. Our best account, they get my first attention. If you literally only buy $100 worth of product from us once a quarter, you have to wait for pricing/quotes, etc. Most customers understand that too. That probably holds in retail, if you know a certain guy will buy, its not beyond the pale to help them more than someone who just appears to be browsing. 

 

Only when a customer is rude ("you do this for me now!" or "Meet this price or else!") would I tune a customer out. You don't be rude when you do it, you still maintain the kind demeanor, but they get lowest priority because I'm a human being, not a dog doing tricks for your business.

 

If you're shopping and you are perfectly kind, there is no reason for a store to be anything but very helpful and kind, end of story, anything else is unacceptable. 

 

 

post #100 of 145

Quote:

Originally Posted by Gorpomon View Post

If you're shopping and you are perfectly kind, there is no reason for a store to be anything but very helpful and kind, end of story, anything else is unacceptable. 


+1 I couldn't agree more. It has to be a very elitist store to turn away someones money based on age, skin color or appearance.

post #101 of 145
Planning on visiting the store later this weekend? Who should i ask for help? New to CJ's last, so it's going to be an interesting experience. I have wider forpoart, AE's 0 last seems the fit me the best, what's the equivalent in CJ?

Thx,
post #102 of 145
Quote:
Originally Posted by jasonsun View Post

Planning on visiting the store later this weekend? Who should i ask for help? New to CJ's last, so it's going to be an interesting experience. I have wider forpoart, AE's 0 last seems the fit me the best, what's the equivalent in CJ?
Thx,
Quote:
Originally Posted by Rambo View Post

I was just in there a few weeks ago. The manager, a young gay British guy, was extremely helpful. The 2 other employees - one very young spanish boy and a young black girl - were awful.

Looks like Rambo has already answered your question about the sales people.
post #103 of 145
If it were me I'd suffer through to get properly fitted.

If it turns out you get good service then buy them there. If you get cruddy service then come away with your sizing fully figured for the major lasts and then order directly from the UK.

Nothing like trying the goods on in the store......I wouldn't pass that up.

You can also go to Leffot and try on lots of brands.
post #104 of 145
Quote:
Originally Posted by Gdot View Post

If it were me I'd suffer through to get properly fitted.
If it turns out you get good service then buy them there. If you get cruddy service then come away with your sizing fully figured for the major lasts and then order directly from the UK.
Nothing like trying the goods on in the store......I wouldn't pass that up.
You can also go to Leffot and try on lots of brands.

and much better shoes too.
post #105 of 145
I've been in the store a few times to browse. I have been helped by (I think) the store manager and a couple of other associates. I've never had much of an issue with their service even when I tried a couple of shoes and eventually not purchase any (primarily because they did not have on stock).

At times I've been in with shorts and a polo and others in a suit. I am usually the only one there so maybe I get pretty good service. I used to be a SA to help get by in college so I can empathize with their job. If it's slow (i.e., I was the only one in), I don't think they mind showing shoes for fitting, answering questions, etc. If there are other customers, I communicate to them that I'm just browsing then maybe ask for a fit when I see he/she is not busy.
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