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Crockett & Jones NYC - Lousy Experience - Page 5

post #61 of 145
Quote:
Originally Posted by comrade View Post

An example over thirty years old is the guy in the cowboy boots and a denim shirt who drops thousands in one of these stores. It still apparently happens.

Sounds like me minus the denim shirt...Being from TX, I love wearing my exotic skin boots with a nice pair of jeans and dress shirt but I get some strange looks from people up here on the East Coast. Point of my story is when I wear my exotic skin boots and go shopping in TX, people know that exotic boots are expensive and I have no problem finding a sales associate. People in the North East look at me like I'm a country hick. Of course, people in TX for the most part are more friendly and willing to help.
post #62 of 145
Quote:
Originally Posted by bewing77 View Post

One wonders if sales staff realizes how much potential business they are loosing by doing this. I mean, a pair of shoes is one thing, same thing happened when I bought my last car. Went to the local BMW dealer dressed quite casually in jeans, a polo shirt and sneakers and even though there where no other customers in there no sales staff even gave me a second look and where more concerned with drinking coffee. I left after waiting for attention for 15 minutes and went to another dealer, got service, took a test drive and bought a $75,000 car on the spot. Just to make sure it was the outfit I went back to the first dealer a couple of weeks later wearing a suit and got immediate attention from a senior sales rep. Told him what happened, what car I bought the same day, and that I wouldn't ever consider dealing with them again.

I just do not buy this story. First of all people who have $75000 to buy BMW on spot would not be offended by sales staff ignoring them. They would simply clap with their hands and demand attention or ask to speak with the manager.

Second car salespeople are paid meager salary, they make money on commission and to add to that there is a fierce competition among salespeople who will sell most cars. It is highly unlikely that a number of salespeople decided to drink coffee and ignore a customer. My friend was car salesman for whole his life. He told me that if sales person is not rushing towards the customer the moment customers pulls in the parking lot a floor manager is cracking a whip. This usually means that next time you will not get those coveted rush hours when most of the customers are shopping for cars.

Lastly people who have $75 000 to shell out for car on the spot do not have time to waste on some pointless lecturing. Especially in mad house that is New York where traffic is the nightmare. I would assume somebody with the money in NY has better things to do with their time instead of wasting a couple of hours in traffic to teach somebody a lesson.

Come on people.
post #63 of 145
Come on now, we've all heard the 'BMW' story from someone by now. As a salesperson you would be doing yourself a disservice to prejudge anyone who walks through the door. I've met maybe 10 ppl who carry Amex black cards and maybe 1 out of those 10 looks the part, but all of them are concerned with the quality of the service they receive.
post #64 of 145
Was in NYC twice over the summer and went by the C&J store both times. I dealt with both Kevin (manager) and another sales associate, Vanessa, and had an excellent experience with regard to service. Bought a couple of shoes, and would certainly go back.
post #65 of 145
They (any retail store) judge you like crazy. They have to. They always look at my shoes and watch. If they're nice, you get comments within 3 seconds of entering the store. Kinda silly, but it makes sense if they get commission. Usually I'm fighting them off and annoyed by them, but I really get annoyed when I can't get anyone's attention. smile.gif
post #66 of 145
Yeah all this teaching snobby sales people a lesson crap is nonsense. if its not, it speaks to to the petty nature of the lecturer. I think its just a fantasy about being big time.

We have all had bad customer service at one point. I get more annoyed than most being in the trade but its really not worth any effort trying to educate these people unless your their boss.

The film "pretty woman" is not something you should base your life on.
post #67 of 145
What I find most disturbing about this whole business, are all the open admissions of being dressed down.

Do you people realise where you are posting?
post #68 of 145
Quote:
Originally Posted by laphroaig View Post

What I find most disturbing about this whole business, are all the open admissions of being dressed down.

Do you people realise where you are posting?

I know I'm not alone when I say this. During the work week, very SF. When I get home or go out though? SW&D at best (special occasions excluded). I can usually be spotted on the weekends wearing a pair of shorts, a t-shirt and a 10 year old pair of Rainbows. Hell even when I travel, I'm usually SW&D and change into my MC when I head to meetings. Why am I saying this on this thread?

When I want to window shop and figure out what I like and what I might want to buy/not buy, I do this during the week dressed MC and get grabbed by the Alpha SA. After a couple of days of contemplation, I'll head back on the weekend to buy stuff. Dressed very casually. Sometimes the original SA knows what's up and excuses themselves from whatever they were doing and comes to help me make my purchases. Other times they are appalled and make that uncomfortable double take eye contact and then look the other way. This is when the enterprising junior SA steps up. Sometimes no one will help the surf bum and I leave, never to return. As someone that worked their way up from a simple upbringing, I like to reward those that work hard, have a good attitude and don't judge me cause I want to wear my well loved Rainbows on the weekend. I always get a kick out of the SA that sneers and scoffs at me for daring to be comfortable. Makes me feel sorry for them and reminds me to be thankful that our roles in life are not reversed.
post #69 of 145
Quote:
Originally Posted by Melanzana View Post





You mean looks the part to your untrained eye.I never go to car showrooms but merely call the owner and tell him what I want and to deliver it and bill me. Only peasants use Amex cards regardless of the colour.

 


Wow....If I were to name some of the customers that come into my shop and pay with Amex cards you would retract that statement. They are some of the most respected business people certainly in the U.S. some worldwide. CEO's and Presidents of major Fortune 500 companies.
Peasants? They could buy and sell car dealerships 10 at a time if they wanted to. Probably just put the transaction on they're Amex card!
post #70 of 145
Quote:
Originally Posted by Melanzana View Post





They may be peasants who got rich later in life. And btw, not all peasants are poor, some were always very well off.Like the Kulaks in Russia that Stalin tried to exterminate.

 


We are lucky to have you here. worship.gif
post #71 of 145
Quote:
Originally Posted by Melanzana View Post





You mean looks the part to your untrained eye.I never go to car showrooms but merely call the owner and tell him what I want and to deliver it and bill me. Only peasants use Amex cards regardless of the colour.

 


700
post #72 of 145
For gods sake your not arguing over one of these surely............
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post #73 of 145
Quote:
Originally Posted by PL92106 View Post

... I like to reward those that work hard, have a good attitude and don't judge me cause I want to wear my well loved Rainbows on the weekend.

Wait, are we tipping SAs now?
post #74 of 145
Kev, are those the Westbournes? I have that shoe, love it.
post #75 of 145
Quote:
Originally Posted by SpooPoker View Post

Kev, are those the Westbournes? I have that shoe, love it.

Gotcha lol Theyre the Belgraves mate you were half right , i thought the EG trees would throw people but didnt throw you !!
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