Originally Posted by Bull
What did I look for?
Depended on the store.
My junior year, I worked at the two-story French Connection in Washington DC.
Honestly now? What I looked for was a guy with original style (this is when aviator sunglasses were coming into fashion, snugger-fitting pants, etc.) and a hot girlfriend. LOL. Truthfully. Those guys would drop insane cash. I made a beeline to this sort of douche and kept feeding him crap from our newest, most expensive lines until I got the credit card.
Who is the type to drop crazy cash a store that charges many hundreds or thousands for shoes? Could be the old man in the bespoke suit and trenchcoat with the $5,000 briefcase. Could the this guy's wife. Could be anything. But there is definitely a type, all I'm saying.
When I shop for suits/shoes, I dress up a bit. Have to. No tie, but maybe a navy sportcoat, tailored khakis (slim fit, no break, 2-inch cuff), sloops/loafers (no socks), checked sportshirt, etc. The business-guy-on-holiday thingie. As was stated earlier in this thread, sure, you get guys in flip-flops buying Brioni suits. It happens. But I don't want to have to prove myself to get attention from a sales associate. I want to look the part so that I'm fighting them off. I've been on the other side of the equation, so I know how it works! Not endorsing the model, just explaining it from my perspective.
For stores like FCUK it's different. When you go into high end retail, this model doesn't work. Even if someone can't afford the items and is just browsing, perhaps they will be able to someday, and you know where they'll look when they do have money. Not at your store if you treat them like shit.
Originally Posted by imageWIS
A good sales person helps every customer that walks through the door, since every person is a potential sale.
Agreed. The best sales people treat every customer as if they were their best, making you feel comfortable to buy something. Ralph Lauren tends to have good sales people, especially at the Mansion. I find that nearly all the high end stores on Madison Avenue in NYC have great SAs.
Honestly though, there's nothing worse than an SA that gives you a feeling that you're not welcome. Brooks Brothers seems to be the most common offender in my case. I've been to many and they almost make me feel uncomfortable. I guess I'm not WASPy enough. I'm not sure...
Whenever talks about lousy SAs come up I have to mention the Zara in downtown Philadelphia. The SAs are the worst in the world and almost always seemingly gone out of their way to make me feel uncomfortable there. Assholes. They have some items I would buy if it wasn't for them.