Originally Posted by Threadbearer
I didn't get good results with MyTailor.com until I started meeting with their rep, M Kenny, in person. He does all the measuring, and he comes to the DC area every 3-4 months. Are you placing all your orders online? I've never had that happen, and so I'm wondering if it's because I'm selecting from M Kenny's fabric swatches, which are perhaps more likely to be stock than what's on the website.
That's probably what's going on. I'm doing my ordering online, and that's been really hit or miss in terms of fabric availability. Even Joe Hemrajani himself admitted to me in a recent email exchange that he really needs to get better about reflecting actual stock on the website. My guess is that they don't physically stock most of their fabrics (except for the very popular ones), but rather, that they order them as needed when customer orders come in. Sometimes those fabrics are no longer available from their suppliers at that time. I understand why they're doing business this way, but an unfortunate side effect is that they're unintentionally misleading their customers by presenting a much wider selection of fabrics than is actually
available. This is the equivalent of my putting a suit up for sale in B&S, then receiving a payment from somebody, then going out and trying to find the suit to fulfill the order. It's not totally honest business. Joe says they're going to revise how they list fabrics. Meaning, I suppose, that the aforementioned stocking process is not going to change anytime soon. Instead, Joe is going to try to get better about only putting up on his site the fabrics he is extremely sure he can source per order. With slightly better web design, he's be able to list fabrics in their actual quantities as available per his suppliers' stock. But I digress.