Originally Posted by gamelan
on a similar note but somewhat off topic, i purchased a pair of jeans off active endeavors at 20% off. i returned them and was refunded the price of the jeans without the 20% off. i called them up and told them about the mistake and let them know that they could debit my card for the difference but they said it was their mistake and that they wouldn't be doing anything. for a $180 pair of jeans, it was not a small amount (although maybe for them it was).
anyway, i did think that was cool of them and i do try to buy from them any chance i get.
damn...on a similar note...this thread just reminded me of three pairs of Patagonia thermals that was sent to me twice. i need to return the second set back to Moosejaw...
Similarly, in a shipping mixup an STP shipment showed delivered on their tracking site for many days, and I had not received it. Called their customer service who said they woudl credit it back to me. I asked who I should call if I get it in order to put the proper charge back on, and was told, "hey, if you get it, you get it, don't worry about it, sorry about the mixup." After seeking an explanation on that I was indeed told, if you get it you can keep it. Translation, free suit.
[Which I incidentally spent too much to have tailored, and have not worn in the 8 months since I got it. One of these days I will measure it and put it up for sale for the cost of the tailoring, see if I can get my $ back.]