Official Affiliate Thread: Roden Gray - Page 20
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I just think people underestimate the sheer amount of emails that retailers get per day. I think even one of the super small retailers here on SF said they get 200 a day. If you even spend 1-2 (super low side) minutes on each email, you're looking at hours and hours a day of replying to emails.
It's not really an excuse, some retailers with an intense passion for cs pull it off (Epaulet), but it's no wonder the email box can be left unattended at times, while they are super helpful on the phone.
buy if you know what it is you're buying. if you do not, do some homework
IMO this store for the average SF member is good only for the general brands and labels, 'SF Approved'. Outside of that people are just looking for an excuse to buy something with the minimal discount
We’ve seen from some of your comments that a few of our Styleforum customers have had some bad experiences ordering from us recently. I’d like to take the opportunity to let everyone on Styleforum know that we work very hard to make our online shopping experience the best we can and we take any and all complaints such as these very seriously.
I’d like to offer our sincere apologies to any of our customers who feel that they have received poor service. Mistakes are made in any business, but that doesn’t excuse any lack of communication to our customers. I promise that in the future we will do our best to make sure that your shopping experience is a pleasurable one.
After taking the reported experiences into consideration, we have implemented changes to our store policies and practices that will see improved email response time and item availability accuracy for all of our customers. One very visible change I can point to is our new toll-free number (1-800-458-2323) that should make getting in touch with us much easier for our North American customers.
We value your feedback, both positive and negative. If you have any concerns about an experience you had with our service, please contact us via email at firstname.lastname@example.org or call us at 1-800-458-2323, we’d like the opportunity to make things right.
Manager of online operations