I will order from them again, because they stock some of my favorite brands, but I made it pretty obvious I was not at all happy with what happened. I just don't understand how some of these places are run - if I did the equivalent of what happened to me today in my job, I would be fired - and to hear it seems pretty common to some degree is disappointing. Why do I feel like with every one of these online stores, bar a few, that you have to lower your expectations? What exactly are these people doing at work? If you're not checking stock, removing the RIGHT ITEM TO BE SHIPPED, issuing refunds - then what the fuck are they doing for 8 hours a day? It's not that hard. This is in general, not just RG, because I still think they're one of the better online stores out there, but I'm just angry and disappointed more in how I was treated than I am about losing out on a pair of shoes.