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Gilt users: beware.

post #1 of 94
Thread Starter 
I ordered something last Wednesday, May 5th. The item had an arrival date of May 12th-14th. Gilt is on the East coast; I am in CA. I called Gilt yesterday, May 10th asking why my item wasn't shipped, and was told it was shipping that day. It didn't ship. I called today and got the same answer, along with a spiel about how Gilt UPS Ground shipping takes 3 days to get to CA, and I should get it Friday. No, Gilt, it doesn't. UPS 3-Day takes 3 days... UPS Ground takes one full week (I have been told this lie a few times by them). At best, the item will ship tomorrow, the 12th, to be here on the 19th - two full weeks after I ordered it. I asked about their $40 overnight option, and if it would be possible to switch the item to that option, and that was a no go because "the order has already been processed." Unbelievable.

Buyer beware with them. I used to be a fan...
post #2 of 94
Internet users: beware Sometimes buying clothes online you don't receive the items as early as projected. This goes for ebay, webstores or forum purchases. Unbelievable Buyer beware with internet shopping. I used to be a fan...
post #3 of 94
Thread Starter 
Quote:
Originally Posted by chronoaug View Post
Internet users: beware

Sometimes buying clothes online you don't receive the items as early as projected. This goes for ebay, webstores or forum purchases. Unbelievable

Buyer beware with internet shopping. I used to be a fan...

Thanks for trolling 100% of my posts. You are a huge faggot.
post #4 of 94
Seriously, it sucks and isn't fair and all but this has never happened to you before with internet shopping? Hell, i bought some flats for my gf on ebay that i hoped to have before she left on her vacation. Won the auction saturday night, didn't hear anything for a few days so emailed asking what the deal was wednesday. Still didn't hear anything till the next sunday so like 7 full days but they shipped and it was cool. I'd rather the seller respond immediately and ship the next day but understand that doesn't always happen. I've been told priority shipping and got flat rate before as well. Just let that shit brush off
post #5 of 94
Moo you are a terrible human being
post #6 of 94
Thread Starter 
Quote:
Originally Posted by chronoaug View Post
Seriously, it sucks and isn't fair and all but this has never happened to you before with internet shopping? Hell, i bought some flats for my gf on ebay that i hoped to have before she left on her vacation. Won the auction saturday night, didn't hear anything for a few days so emailed asking what the deal was wednesday. Still didn't hear anything till the next sunday so like 7 full days but they shipped and it was cool. I'd rather the seller respond immediately and ship the next day but understand that doesn't always happen. I've been told priority shipping and got flat rate before as well. Just let that shit brush off

It's just retarded that they can't change my shipping when the item isn't even packed yet. I'll pay the difference - just ship my item! Why even have the shipping timeframe? Frustrating. I think eBay is a little different... there it's some person - here it's a big company.
post #7 of 94
Thread Starter 
Quote:
Originally Posted by Razele View Post
Moo you are a terrible human being

Razele you post this every time I post. Is it because I made that joke about you taking your hands off the cocks long enough to post something?
post #8 of 94
Counterpoint: Gilt has had some of the best customer service I've ever dealt with, and has always gotten me the items before the estimated delivery date
post #9 of 94
Thread Starter 
Quote:
Originally Posted by nicelynice View Post
Counterpoint: Gilt has had some of the best customer service I've ever dealt with, and has always gotten me the items before the estimated delivery date

OH OK.
post #10 of 94
Well, it's a big company with robot processing machines and weird shit that was in that video clip someone linked. It's not just a tiny store like farinellis doing the orders by hand. It's probably not as easy as you'd hope, not to mention that i'm sure most the people at customer support don't really know shit about the warehouse and are told responses to give to people who contact them. Like most businesses. I figured a risk management superstar would've figured out the the risk of problems and possibilities of online clothing processing for a huge clothing retailer with thousands of orders a day and a lot of clothes being sold that aren't in stock, for a web retailer that has had shipping problems in the past, sometimes having shipping delays going across the country. But still, with my ebay example, i could've made a big fuss about it and gotten angry and left negative or neutral feedback for lack of contact for a week and all that but it wasn't a big deal. Annoying yes, but things got resolved. If i never got a response i just would've quietly gone through the ebay process of getting my money back.
post #11 of 94
Quote:
Originally Posted by chronoaug View Post
Seriously, it sucks and isn't fair and all but this has never happened to you before with internet shopping? Hell, i bought some flats for my gf on ebay that i hoped to have before she left on her vacation. Won the auction saturday night, didn't hear anything for a few days so emailed asking what the deal was wednesday. Still didn't hear anything till the next sunday so like 7 full days but they shipped and it was cool. I'd rather the seller respond immediately and ship the next day but understand that doesn't always happen. I've been told priority shipping and got flat rate before as well. Just let that shit brush off
Priority is flat rate Would be douchey to send an item First Class after saying (and possibly having the buyer pay for) you were going to ship Priority.
post #12 of 94
The only thing that's frustrating is that Gilt claims to be a "purveyor of luxury goods," and has an air of smug self-satisfaction that one would assume would lead to an avoidance of the problems that plague eBay and other sites - which I have been victim to. I was one of the people who purchased a pair of Supergas from their sale several months ago - not a huge purchase by any means, but after waiting and waiting, and being unsure as to whether my 40$ was going to be automatically drawn from my account randomly, or whether I would have to find a pair of summer shooz somewhere else, I got a little annoyed. I guess I scored 25$ in Gilt credits (hooray?) when they completely failed to ship them, ever, but honestly - if I wanted sketchy internet clothing deals there's always the 'bay and SF. Basically, they claim to be incredibly professional, but now I'm a little wigged out about spending more than a pittance on something they present, just because I'm not sure if I'll even get it. I don't like having my money in perpetual limbo, no matter who I'm dealing with. edit: granted, I put up with it, and like Chrono said it's a huge company with very few humans doing anything, but honestly I would be really scared to buy one of their random multi-k packages for whatever the fuck resort in the Caymans or something.
post #13 of 94
Re: Gilt UPS Shipping I don't think it is clearly mentioned during checkout, but Gilt's standard way of shipping is UPS 3-day (not UPS Ground) so they're correct that it will take 3 business days to get your item from NY to CA.
post #14 of 94
Thread Starter 
Quote:
Originally Posted by junebugmm View Post
Re: Gilt UPS Shipping

I don't think it is clearly mentioned during checkout, but Gilt's standard way of shipping is UPS 3-day (not UPS Ground) so they're correct that it will take 3 business days to get your item from NY to CA.

Do you work for Gilt or something? It takes ONE WEEK. The label says UPS - GROUND. This is different from UPS - 3 DAY.

WTF?????
post #15 of 94
Maybe you should tell them that you want to keep the item, but would like a refund? Or have we been here before?
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