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Question about giving refunds - Page 2

post #16 of 49
Quote:
Originally Posted by edmorel View Post
The most logical is to give him his refund when he gives you back the jacket, assuming you are planning on selling items here in the future. Asking him for measurement pics, going back and forth about who is right/wrong, continuing with this thread etc is being penny wise but pound foolish. Anyway, its your jacket/sale, do as you wish.

since when did sellers start having return policies though? this all seems rather silly. i know its important to maintain a good selling reputation but really?
post #17 of 49
I'd agree with Ed. That said if you are clearly in the right and he is clearly in the wrong and you are completely against it then there is little to be said.

I bought a couple pairs of Mabitex here on the forums last week and after getting them home I noticed that I totally misread the measurements and have one pair that hugs me that I'm gonna use anyways and another pair that just won't fit but it's my mistake. I asked the seller if I could reuse his pics and relist them, nothing else a person in my situation should be doing. Truth said I am not pleased with either pair but it is my fault(or I could blame little miss Canuker for keeping the Canuker house awake at all hours of the night but I'm a big boy, right?).

Measurments is all that matters when buying on SF.
post #18 of 49
lol. what a douchey buyer. if i could return the items that didn't fit me exactly the way i wanted i'd probably return half of the stuff i bought. not being able to try on the items is the price you pay for getting steep discounts
post #19 of 49
Having dealt with GinoAGC, I found his measurements to be accurate.

I'm a proponent of the notion that the buyer should pay the return shipping if it is the route you choose to take.
post #20 of 49
Quote:
Originally Posted by chestercopperpot View Post
since when did sellers start having return policies though? this all seems rather silly. i know its important to maintain a good selling reputation but really?

No return policy; just the path of least resistance here.
post #21 of 49
Thread Starter 
I have contacted him and told him that he is more than welcome to relist the item if he chooses but that I will not issue a refund for something that doesn't fit exactly the way he wanted it to when he had all correct measurements before the purchase.
post #22 of 49
I think you took the correct choice. You gave him full disclosure, told him of your error, which he also AGREED upon, and thus, he should just suck it up and sell it if it doesn't fit him properly.
post #23 of 49
As long as the measurements are correct the deal should be final. I've bought a lot of stuff here and only once did I gamble and ended up with something hanging in the maybe closet. Tough luck. As long as the buyer didn't send a 3D model of himself and you promised it would fit I don't see any reason to accept a return...
post #24 of 49
Tell him to take pics of the jacket with measuring tape showing that your measurements are off. I think there is always at least a 1/4" fudge factor depending exactly where you measure from, but if your measurements are off by more than that, then refund.

I would take issue if now you're proposing that the jacket "could have" been altered as a sample. Unless you mentioned that, I would take issue, even if the measurements seemed ok, since measuring an altered garment will not necessarily give you a good sense of fit.

Quote:
Originally Posted by A Canuker View Post
Measurments is all that matters when buying on SF.

-1. Other info such as the jacket may have been altered, the model/style #, etc. all help to determine whether something will fit. Of course buyer's familiarity with what they are buying is more important.
post #25 of 49
Thread Starter 
I just checked the guy's profile and it says his preferred jacket size is 42. There is NO WAY any size 40 jacket from this designer, who cuts things very slim, would fit someone who normally wears a 42. I've appreciated all of the feedback here and I'm happy with the call I made. Thanks SF!
post #26 of 49
Is the general consensus here that if the measurements are significantly incorrect, the seller ought to be willing to accept a refund?
post #27 of 49
Quote:
Originally Posted by fibonacci View Post
Is the general consensus here that if the measurements are significantly incorrect, the seller ought to be willing to accept a refund?

Yes.
post #28 of 49
Quote:
Originally Posted by fibonacci View Post
Is the general consensus here that if the measurements are significantly incorrect, the seller ought to be willing to accept a refund?
Is this a serious question?
post #29 of 49
Quote:
Originally Posted by dave5 View Post
Is this a serious question?

Um...yes? I have encountered resistance. In fact I am encountering it right now.
post #30 of 49
Quote:
Originally Posted by GinoAGC View Post
This seems to be the most logical next step. The problem is that I removed all the info (measurements and pics) of the jacket from my listing after I sold it and I don't remember what they were so theoretically he could take photos of the same measurements I took and say that they are different and there is no way for me to prove otherwise.
Of course now that you posted you don't have the original measurements the buyer knows that. But seriously, by deleting your posted measurements haven't you put the buyer in the position where he can never prove your measurements were inaccurate? I'm not sayng you measured incorrectly, but we al make mistakes, and it should be open for the buyer to try to establish you made one.

As it is, you are insisting your mesurements were corrrect, but cannot even say what they were.
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