I'm having an issue with a buyer about a jacket I recently sold here and i want to get everyone's opinion on how I should proceed. It has gone like this.
- The buyer saw the jacket in my thread and PM'd me with a question about the length, saying that it looked a little long and wondering how I measured it.
- I responded and told explained that I had accidentally posted it as taken from the bottom of the collar when it was really from the top but noted that in my post I said that this jacket was indeed cut longer than the model the designer now makes.
- He said this was okay and sent payment and I promptly shipped him the jacket.
- I got a PM from him today saying that the jacket was too small, the measurements were inaccurate and that it wasn't really the size I said that it was. He then demanded a refund.
- I explained to him that it was indeed the size marked and that all measurements were just as I had listed in my post short of the length which we had established prior to his paying me.
- His response to this was to say that he has a ton of clothing by this manufacturer and none of them are this small so there's no way it could be the size I am saying it is and that, again, my chest and shoulder measurements were incorrect.
- Finally I responded that I know that the size was as marked because I purchased it at the manufacturer's sample sale and that I know he samples his collection only in that one size. Furthermore, I stated that the jacket may fit differently than the ones he has because it is possible that it may have been altered by a magazine if they borrowed it for a shoot (which happens all the time) but that again the measurements were clearly and accurately stated in my original listing.
What should I do? I know that my measurements were correct and that the jacket is the size that I wrote in the post. Is it really fair for me to issue a refund to a someone that got a jacket that doesn't fit exactly the same as the other ones he has from this manufacturer when I clearly listed the measurements?
- The buyer saw the jacket in my thread and PM'd me with a question about the length, saying that it looked a little long and wondering how I measured it.
- I responded and told explained that I had accidentally posted it as taken from the bottom of the collar when it was really from the top but noted that in my post I said that this jacket was indeed cut longer than the model the designer now makes.
- He said this was okay and sent payment and I promptly shipped him the jacket.
- I got a PM from him today saying that the jacket was too small, the measurements were inaccurate and that it wasn't really the size I said that it was. He then demanded a refund.
- I explained to him that it was indeed the size marked and that all measurements were just as I had listed in my post short of the length which we had established prior to his paying me.
- His response to this was to say that he has a ton of clothing by this manufacturer and none of them are this small so there's no way it could be the size I am saying it is and that, again, my chest and shoulder measurements were incorrect.
- Finally I responded that I know that the size was as marked because I purchased it at the manufacturer's sample sale and that I know he samples his collection only in that one size. Furthermore, I stated that the jacket may fit differently than the ones he has because it is possible that it may have been altered by a magazine if they borrowed it for a shoot (which happens all the time) but that again the measurements were clearly and accurately stated in my original listing.
What should I do? I know that my measurements were correct and that the jacket is the size that I wrote in the post. Is it really fair for me to issue a refund to a someone that got a jacket that doesn't fit exactly the same as the other ones he has from this manufacturer when I clearly listed the measurements?
