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Question about giving refunds

post #1 of 49
Thread Starter 
I'm having an issue with a buyer about a jacket I recently sold here and i want to get everyone's opinion on how I should proceed. It has gone like this.

- The buyer saw the jacket in my thread and PM'd me with a question about the length, saying that it looked a little long and wondering how I measured it.

- I responded and told explained that I had accidentally posted it as taken from the bottom of the collar when it was really from the top but noted that in my post I said that this jacket was indeed cut longer than the model the designer now makes.

- He said this was okay and sent payment and I promptly shipped him the jacket.

- I got a PM from him today saying that the jacket was too small, the measurements were inaccurate and that it wasn't really the size I said that it was. He then demanded a refund.

- I explained to him that it was indeed the size marked and that all measurements were just as I had listed in my post short of the length which we had established prior to his paying me.

- His response to this was to say that he has a ton of clothing by this manufacturer and none of them are this small so there's no way it could be the size I am saying it is and that, again, my chest and shoulder measurements were incorrect.

- Finally I responded that I know that the size was as marked because I purchased it at the manufacturer's sample sale and that I know he samples his collection only in that one size. Furthermore, I stated that the jacket may fit differently than the ones he has because it is possible that it may have been altered by a magazine if they borrowed it for a shoot (which happens all the time) but that again the measurements were clearly and accurately stated in my original listing.

What should I do? I know that my measurements were correct and that the jacket is the size that I wrote in the post. Is it really fair for me to issue a refund to a someone that got a jacket that doesn't fit exactly the same as the other ones he has from this manufacturer when I clearly listed the measurements?
post #2 of 49
If you posted the correct measurements, and he made the purchase on those provided measurements, I don't see how he can make the argument that the jacket is too small. I wouldn't give him the refund.
post #3 of 49
Give him the refund, relist, move on.
post #4 of 49
Ask him to send you pics with a tape measure over the areas he is disputing.
post #5 of 49
Full refund, but he pays return shipping. You are both at fault, you for initially providing incorrect sizing info and then for providing your size statement based on someone else's sample sale size, and him for not paying attention to your corrected size info.

You relist the item and go on your merry way.
post #6 of 49
If things are exactly what you said, then you don't need to give refund. It's the buyer's fault for assuming fit of an item regardless of measurements. We here in SF know that measurements are more important than size on the tag.
post #7 of 49
Quote:
Originally Posted by harvey_birdman View Post
Full refund, but he pays return shipping. You are both at fault, you for initially providing incorrect sizing info and then for providing your size statement based on someone else's sample sale size, and him for not paying attention to your corrected size info.

You relist the item and go on your merry way.

I would agree with this if you are feeling generous. Have him pay for shipping, and refund his money once you receive the jacket back.

Otherwise, if you aren't feeling generous, and you absolutely gave him the correct measurements, the burden of proof is on him, and let him prove (with picture evidence) otherwise.
post #8 of 49
Quote:
Originally Posted by edmorel View Post
Give him the refund, relist, move on.

+1

Based on what you've described of the situation, I would say you are right. But, as edmorel says, probably best to just move on and save yourself the headaches. I think asking the buyer to pay shipping is fair, since he should have gone by the measurements. But even that could be a battle.
post #9 of 49
Thread Starter 
Quote:
Originally Posted by taxgenius69 View Post
Ask him to send you pics with a tape measure over the areas he is disputing.

This seems to be the most logical next step. The problem is that I removed all the info (measurements and pics) of the jacket from my listing after I sold it and I don't remember what they were so theoretically he could take photos of the same measurements I took and say that they are different and there is no way for me to prove otherwise.
post #10 of 49
If this is the case, than I think you have to take it back and issue the refund less your shipping cost. Until this, I though you were in the right, and could stick to your guns (though I'd likely take the item back anyway). In the future, keep records (or better take pics of the original measurements with the tape on the clothes). Consider it a learning experience.

Quote:
Originally Posted by GinoAGC View Post
This seems to be the most logical next step. The problem is that I removed all the info (measurements and pics) of the jacket from my listing after I sold it and I don't remember what they were so theoretically he could take photos of the same measurements I took and say that they are different and there is no way for me to prove otherwise.
post #11 of 49
^well then you are shit out of luck.

refund and move on.
post #12 of 49
Quote:
Originally Posted by GinoAGC View Post
This seems to be the most logical next step. The problem is that I removed all the info (measurements and pics) of the jacket from my listing after I sold it and I don't remember what they were so theoretically he could take photos of the same measurements I took and say that they are different and there is no way for me to prove otherwise.

The most logical is to give him his refund when he gives you back the jacket, assuming you are planning on selling items here in the future. Asking him for measurement pics, going back and forth about who is right/wrong, continuing with this thread etc is being penny wise but pound foolish. Anyway, its your jacket/sale, do as you wish.
post #13 of 49
Quote:
Originally Posted by onix View Post
If things are exactly what you said, then you don't need to give refund. It's the buyer's fault for assuming fit of an item regardless of measurements. We here in SF know that measurements are more important than size on the tag.

this makes perfect sense to me. i've made this exact same mistake before and felt dumb so i can identify with the buyer, but this is why its IMPERATIVE to check the measurements!

I wouldn't give him the refund and tell him to relist it. I don't mean to sound harsh but honestly if the measurements were posted before the sale its the buyers fault.
post #14 of 49
Quote:
Originally Posted by harvey_birdman View Post
Full refund, but he pays return shipping. You are both at fault, you for initially providing incorrect sizing info and then for providing your size statement based on someone else's sample sale size, and him for not paying attention to your corrected size info.

You relist the item and go on your merry way.

I think this is reasonable, albeit a bit generous from your side. You could stick to your guns, and you'd probably technically be in the right, but that approach never seems to end well. Plus, you guys both made mistakes during the process (though I understand you tried to correct yours). As such, I think this is a fair compromise.
post #15 of 49
Refund (split return shipping costs with buyer), Relist.
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