Irrelevant to any of the talk here, really, but something sad I just found out. The front-of-the-house guy at the indie shop I used to work with for my BMW repairs in Dallas passed away in August last year.
He wasn't exactly the picture of health as he was very overweight. Even when I first saw him and interacted with him, I was worried about his health in the back of my mind. I guess it finally caught up to him... but damn, was he the nicest, friendliest, coolest, most trustworthy guy I've ever dealt with. I still remember what his voice sounds like and how he talked.
Edit: looking at the reviews for the shop after his death, it's obvious his passing left a huge gap to fill. Several negative reviews re: customer service..