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"What I'm Selling on eBay" - member auctions

div25sec9

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I got screwed today by Ebay. I had a buyer pay for shipping that takes 2 weeks (to US from Canada), then start complaining about not receiving it 2 days after payment. He then proceeded to create a Item Not Received complaint after 1 week. Ebay just refunded him the money. How is this fair? He paid for 2 weeks shipping and gets a refund after 1. Unbelievable! Now he has my item and his money.
 

MalfordOfLondon

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I got screwed today by Ebay. I had a buyer pay for shipping that takes 2 weeks (to US from Canada), then start complaining about not receiving it 2 days after payment. He then proceeded to create a Item Not Received complaint after 1 week. Ebay just refunded him the money. How is this fair? He paid for 2 weeks shipping and gets a refund after 1. Unbelievable! Now he has my item and his money.


Did you send it "signed for"?
 

jhcam8

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I got screwed today by Ebay. I had a buyer pay for shipping that takes 2 weeks (to US from Canada), then start complaining about not receiving it 2 days after payment. He then proceeded to create a Item Not Received complaint after 1 week. Ebay just refunded him the money. How is this fair? He paid for 2 weeks shipping and gets a refund after 1. Unbelievable! Now he has my item and his money.


What'd eBay say when you complained?
 

ShayaEXQT

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Quote:
I got screwed today by Ebay. I had a buyer pay for shipping that takes 2 weeks (to US from Canada), then start complaining about not receiving it 2 days after payment. He then proceeded to create a Item Not Received complaint after 1 week. Ebay just refunded him the money. How is this fair? He paid for 2 weeks shipping and gets a refund after 1. Unbelievable! Now he has my item and his money.

ffffuuuu.gif
x 1000000. There must be something you can do about this. the receipt from the shipping label showing estimated arrival time???
 

div25sec9

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What'd eBay say when you complained?


They said because I did not have a tracking number, that I couldn't prove that he will ever receive it, so that's why they closed it in his favor. The buyer chose to not purchase the shipping with a tracking number. I just don't understand this.


I opened up an appeal, but don't have any hope.

Shipping to US with tracking costs a fortune..should I now charge this shipping by default? This will cost me in sales...or should I just count this as a rare occurrence and hope for better in the future?
 

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