They said because I did not have a tracking number, that I couldn't prove that he will ever receive it, so that's why they closed it in his favor. The buyer chose to not purchase the shipping with a tracking number. I just don't understand this.
I opened up an appeal, but don't have any hope.
Shipping to US with tracking costs a fortune..should I now charge this shipping by default? This will cost me in sales...or should I just count this as a rare occurrence and hope for better in the future?