Maybe salespeople in Boston are just in general not that friendly? I've had far worse experiences here than I ever had in LA, in New York, or pretty much anywhere else, for that matter. At the more "exclusive" stores in Boston (and with very few exceptions, they are not, at least by the standards of those other cities,) salesmen (and they are usually men) seem to look at anyone under 50 coming into the store as poison, and at the lower end stores, the salespeople seem to grudge your taking them away from their private conversations. For me, LA seems to have the most convivial salespeople.
New England reserve + lousy weather + Red Sox choking every year = Grouchy Bostonians
As I posted in the thread "The ignorance of others, Rude and/or ignorant retailers": 1. Quote: Last time I was in Boston, my horrible experience was with Louis Boston. Suffice to say that I won't be a patron in that store upon my next trip to the city. Jon. 2. Response (by Mike C.): Interesting, I was at Louis Boston about two years ago and the salesmen in the Kiton/Oxxford section was more than willing to help out me and a buddy. Given that we were both around 19/20 at the time, it was pretty obvious that we weren't going to be making a purchase. He was helpful regardless. I get the same treatment always in Bergdorf Goodman; the salespeople there are outstanding. 3. My response: Interesting, as with your case I am 21 now, but was 19 at the time when I went to the store. And, I was there to purchase a few items. Perhaps not thousands of dollars worth of merchandise but, surely a few hundred dollars worth at least. And it was November, thus I was dressed for the weather (I live in SoFla, so not really used to the Boston cold): A nice pair of Loro Piana light gray dress slacks, a pair of AE with thick matching woolen socks, a Zegna white with blue checks shirt with a matching silk / wool Zegna off-green and white polka dots tie, on top of which a light green RLPL cashmere v-neck sweater rested. To top all this off I had a Black 3 Button, single-breasted thick cashmere Loro Piana sport coat. But, still I was not treated to any attention. A nice "hello, may I help you?" would have been sufficient, but alas.... ____ The way I look at it is this way: if you are going to retail the finest of (insert product here) in the world, then you damn well better sell it as such. Imagine you are going to buy a Ferrari. You go into the dealership and no one helps you for 20 minutes. None of the people on the floor ask if they can help you. Finally once you get help, it is amateur-hour at best, it is as if your presences is inconsequential. Would you purchase a Ferrari from this dealership? No, of course you would not. Now imagine that same treatment at what is "supposedly" one of the finest retail clothiers in the world. Would you purchase anything there? There are several factors I don't understand when it comes to high-end sales: 1. Most of the time, sales people are on commission, thus no sales equals no paycheck. Would it not beseech them to try to be as helpful as possible? (Taking into consideration that the customer is not being a total, um...asshole and has completely stepped over the lines of common decency) 2. Would not trying to accommodate the customer as much as possible a) Help enhance your standing with the customer? b) Help guarantee that the customer is a repeat one? And c) enhance your own /the stores reputation by showing that you / the store is first class? 3. Having product knowledge helps, right? I mean, I know I am not alone in this, there is a whole thread which I started about schooling + people on the forum and pretty much everyone is in agreement that knowledge helps you get ahead. Thus, this philosophy should apply to high-end sales, correct? Apparently not, as most sales people (not all, but most) are not very knowledgeable and for some reason do not take the time to study and learn about what they sell or their competitors products. The ignorance and lack of erudition is quite ghastly. Regarding Boston, well...the only thing I can think of is that maybe the combination of countless college students that descend upon the stores quite frequently has pushed the sales people up to their wits end. And seeing that they are college students, most of them (yes, of course some are heirs to fortunes that hardly bat an eye at spending $50k in a single days worth of shopping) can hardly afford most of the upscale stores on Newbury St. Thus, the constant barrage of people (under 50) over the years must have honed a new instinct into the sales people that unfortunately inconveniences the rest of us that are trying to shop. Jon. P.S. Pardon my incoherent mess, I have partial writers block at the moment.