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post #16 of 120
Is it bad that I thought of something else when I read the title?
post #17 of 120
haha jinx, mdk!

I thought I was going to have some good masturbatory material opening this thread.
post #18 of 120
Is it bad that I thought of something else when I read the title?( Quote )


I have never heard the word used in that context before but I've learned that different nationalities have differing meanings.
Another story that I remember when I was a teenager. I was a lucky teenager, we had a relative who was from England and she was a Playboy Bunny. Yup, a real live one, staying in our house while she was on tour throughout the major clubs in the US. We had a club in Boston at the time so she elected to stay with us. How the class nerd became the big cheese, overnight!
Well, we had our Sunday dinner and as always we had more food on the table than one could imagine. After dinner was over my father turned to her a stated he was stuffed and said to her "Are You!" Well, not knowing what he meant she stated very embarrassed that she was not. At the time it probably flew right over my head but it was explained to me later what had occured.
post #19 of 120
I've had to work for tips, and as a result I usually overtip significantly. I can think of two occasions where I've stiffed the server - no tip, whatsoever - and I can state with all honesty that in order for me to stiff a server, the server has to suck so much that it's functionally equivalent to shitting on my birthday cake.
post #20 of 120
I am (recently) the proprietor of a wine bar & eatery in Wilmington, DE. If the above problems occured at my establishment, I would hope that the customer would come immediately to the owner (me) and solve it. If the owners are not there, go immediately to management. If talking to management doesnt solve it, a tip of $.02 is too much.

Tom Hudson
ITB (in the business)
post #21 of 120
if i own a $100 a person restaurant, i would find this kind of service totally unacceptable. i'd definitely not charge an unsatisfied client with a legitimate grievance with whom people who work in my establishment have destroyed their otherwise pleasurable dinner out.
post #22 of 120
$150 on a meal for three at a steakhouse? What steakhouse was this? I need to fly to Chicago to dine there!
post #23 of 120
Thread Starter 
Quote:
Originally Posted by sygyzy
$150 on a meal for three at a steakhouse? What steakhouse was this? I need to fly to Chicago to dine there!


one of them is a 4 year old boy, who ate french fries and a fruit plate, and one of them is pregnant and had no wine.



as to the points raised above - I wasn't really sure of my approach in talking to the manager first, and what the results would be. If this had been in a business situation, I would have had a shit fit - my company probrably does 20K in business with this resteraunt and its sisters over the year, and I would have raised that. being in a personal situation, I didn't feel that was acceptable. if we knew the towm better, and this wasn't a special occasion, we would have walked out in the begining, since I didn't want to do either, I thought that giving 2 chances to improve the situation would be the best thing.
post #24 of 120
Welcome to the Midwest, where surly service is the standard.

Even though I'm a defender of the waitstaff, as shown in the other threads, I can count on one hand the times I've had great service in a restaurant in the midwest.

I consider it a management failure to have sent the B-squad to help you after your initial complaint.
post #25 of 120
Thread Starter 
Quote:
Originally Posted by Mr. Checks
Welcome to the Midwest, where surly service is the standard.

Even though I'm a defender of the waitstaff, as shown in the other threads, I can count on one hand the times I've had great service in a restaurant in the midwest.

I consider it a management failure to have sent the B-squad to help you after your initial complaint.

well thank you. actually, I would say that, while surly waitstaff may be the norm, people are very friendly, so far.

that also brings me to why I really didn't want to write to the owner - this may have caused me to enjoy my meal less, but it wasn't lethal. I am guessing that this surly young woman needs the job. She didn't strike me as somebody who was working her way through northwestern, lets say. Maybe this messege will help her get better at the job and be a good waitress. but if I write to the owner, it may cause her to lose her job. the fact that my wife didn't get to see the steak tray does't make me want to cause any serious hardships for this girl. I doubt that the manager would be repremanded, where I feel the failure was his, not the girls.
post #26 of 120
Quote:
Originally Posted by drink8648
Funny but somewhat unrelated story.
When I was in my late teens, my father took me to lunch at a restaurant that he often frequented for his power lunches. The restaurant is Durgin Park and it is one of those old Boston establishments that has sustained the gentrification of our Fanuiel Hall Markplace. The place has over the years undergone somewhat of a face lift but at this time it was a musty old haunt with long tables were everybody ate family style. God only knows who was sitting beside you.
So we get our seats and this crusty old women (our waitress) comes over and gives us (really, I remember her throwing them at us) our menus and walks away. Now I should also say that the wait staff had a reputation for being alittle rough around the edges, almost kind of mean, like they didn't want to be there.
Now, after we looked over the selections, and my father was trying to impress me, because this was his place, she was motioned to come back to the table by him to take our orders. "So, whata ya have, son" she says, and I give her my selection. My father then speaks up and says he is going to try something different, again, trying to impress me. Much to disbelief, she abruptly states to him that he getting the same GOD DAMN thing he always gets because she ordered it up when she saw him walk through the door.
I was speachless at the BALLS this women had, this was turning out to be a real comming of age experience for me.
Now the icing on the cake. We were half way through our meals and this gentleman who was sitting a few chairs away got up from his seat and was heading for the door. I can only assume that it was his first experience there because before he got to the door our waitress had come over to find a dime tip. Well at a terrific velocity she strikes the man with his gratuity and states to him that she doesn't need his GOD DAMN money. I was again shocked and at this point wondered where I was and why did he bring me here. I can only say that this experience has stayed with me for thirty odd years and I reflect upon it in full technicolor.
I'm sure it won't surprize you that when I get bad treatment at a restaurant and leave a small tip that I don't look back when exiting in fear of incomming.......

Hope I didn' bore you with this but in retrospect it was pretty funny.

Best Regards,

Gary

"VOTE" www.cbs4boston.com/alist Please!

During my three years in Boston, my friends and I ate at Durgin Park once. We knew of the reputation of the waitstaff, and we had all mentally prepared for it. We were almost disspointed that the waiter we got was pleasant, bordering on friendly.

Speaking as someone who gave KP a lot of grief over his "waiter's worst conduct" thread, I have to say I wholeheartedly agree with globe. No excuse for this sort of behavior, particularly after the manager had been informed.
post #27 of 120
Quote:
Originally Posted by Stax
I never stiff staff at a fine dining establishment because at such places tips are often shared between servers, bussers, expediters and, sometimes, bar staff and dishwashers. I think it is unfair to stiff everyone because one person is slacking.


I have to disagree here. If everyone on the staff knows who is slacking, and therefore causing smaller tips, there could very well be social pressure to act properly. But you have to make it known who gave you the bad service--and let's face it, that can't be tough since the server is the primary person interacting with the you, the customer.

bob
post #28 of 120
Quote:
Originally Posted by globetrotter
well thank you. actually, I would say that, while surly waitstaff may be the norm, people are very friendly, so far. that also brings me to why I really didn't want to write to the owner - this may have caused me to enjoy my meal less, but it wasn't lethal. I am guessing that this surly young woman needs the job. She didn't strike me as somebody who was working her way through northwestern, lets say. Maybe this messege will help her get better at the job and be a good waitress. but if I write to the owner, it may cause her to lose her job. the fact that my wife didn't get to see the steak tray does't make me want to cause any serious hardships for this girl. I doubt that the manager would be repremanded, where I feel the failure was his, not the girls.
Well, if she can get a job at a big name place like Pete Miller's, I wouldn't worry about leaving her jobless in Evanston. The hospitality industry is hands down the most cliquish there is, and once someone gets in the local "industry" scene enough to be able to get a job at a high quality establishment, that person basically will never be unemployed in that locale. I had a bar guest once who would float from waitress job to waitress job (all at pretty nice places) every few weeks; you could tell she was likely a lousy worker and didn't care about her job, but the network is just so tight that even she could just walk out on her job at place and have another waitress job somewhere else by the end of the day, this while people who were new or only had entry level waitstaff experience, and thus weren't "in," would have hell to pay getting work at even cheap family restaurants. In other words, don't feel sorry for shitty workers.
post #29 of 120
If an employee is incompetent and unprofessional, they shouldn't be part of the 'B-squad', they should be unemployed. Less than competent service merits no tip at all. If she were at least making an effort and screwed up due to inexperience, that would be bad enough, but forgiveable. But a crappy attitude is inexcusable. That $2.00 was generous.
post #30 of 120
Zach: when I was a teenager, my family often spent the holidays on Waikiki. One day we all went to a small bistro just off Kalakauau Blvd for lunch. The service was horrible and the waiter was an absolute asshole. To top it off, my little sister's meal came to the table terribly under-cooked, and as she was prone to histerics, she went postal on the waiter. Her lunch was taken away and replaced (or re-cooked) and we ate and went on our way. That evening, we were watching the late television newscast and learned that a Waikiki-area waiter had apparently gone off the deep end that afternoon and beaten a patron to death. You should've seen my sister's face when the photo of the perpetrator was flashed on the screen! Same dude. I don't think she ever bitched about a meal again.
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