Originally Posted by Mr. Checks
Welcome to the Midwest, where surly service is the standard.
Even though I'm a defender of the waitstaff, as shown in the other threads, I can count on one hand the times I've had great service in a restaurant in the midwest.
I consider it a management failure to have sent the B-squad to help you after your initial complaint.
well thank you. actually, I would say that, while surly waitstaff may be the norm, people are very friendly, so far.
that also brings me to why I really didn't want to write to the owner - this may have caused me to enjoy my meal less, but it wasn't lethal. I am guessing that this surly young woman needs the job. She didn't strike me as somebody who was working her way through northwestern, lets say. Maybe this messege will help her get better at the job and be a good waitress. but if I write to the owner, it may cause her to lose her job. the fact that my wife didn't get to see the steak tray does't make me want to cause any serious hardships for this girl. I doubt that the manager would be repremanded, where I feel the failure was his, not the girls.