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Shoe Damage Report & Shoe P0rn Central - Part II - Page 946

post #14176 of 19805
Quote:
Originally Posted by kwhunter View Post

Just received... substantial damage.
Sorry about the background











wear in good health
post #14177 of 19805
1rf3ti.jpg
cigar wt boot
argyles otc
2uomnly.jpg
post #14178 of 19805
Quote:
Originally Posted by isshinryu101 View Post

1950's Dack's NOS

 

 

Mmmm....scotchgrain I like....did I mention my size?  Hook me up, man...it's all too goooood...

post #14179 of 19805
Quote:
Originally Posted by mcarthur View Post


wear in good health

Thanks uncle

post #14180 of 19805

kwhunter, awsome shoes!

post #14181 of 19805
10mtoq1.jpg
ravello wt boot
argyles otc
2yvksjr.jpg
post #14182 of 19805
such an awesome boot. the stormwelt sets them off
post #14183 of 19805

Need some advice:

 

About 8 months ago, I ordered some MTO EG Shannon's from Leather Soul in Beverly Hills. I ordered them in Midnight Blue, with a Navy suede shaft. The shoes just arrived, and although the box says they are Midnight Blue with Navy Suede, the suede is most definitely black. Now I know that in the right light, navy can be mistaken for black, but I'm almost positive these are black. 

 

In this photo, the socks sticking out of the boot in the foreground are black, and the socks sticking out of the boot in the background are navy. Does anyone here have any experience ordering navy suede from EG? Is there any chance I'm wrong here? I'd love a second opinion before I make a big stink.

post #14184 of 19805
woolymammoth, great pairs! I can't believe JLP has discontinued them.
post #14185 of 19805

double monks in duo tone, might be bit on gaudy side for some.

 

 

 

 

and yes they look bit wide as my feet are wide.

post #14186 of 19805
Quote:
Originally Posted by joshuadowen View Post

Need some advice:

About 8 months ago, I ordered some MTO EG Shannon's from Leather Soul in Beverly Hills. I ordered them in Midnight Blue, with a Navy suede shaft. The shoes just arrived, and although the box says they are Midnight Blue with Navy Suede, the suede is most definitely black. Now I know that in the right light, navy can be mistaken for black, but I'm almost positive these are black. 

In this photo, the socks sticking out of the boot in the foreground are black, and the socks sticking out of the boot in the background are navy. Does anyone here have any experience ordering navy suede from EG? Is there any chance I'm wrong here? I'd love a second opinion before I make a big stink.

Looks black to me.
post #14187 of 19805
Quote:
Originally Posted by joshuadowen View Post

Need some advice:

About 8 months ago, I ordered some MTO EG Shannon's from Leather Soul in Beverly Hills. I ordered them in Midnight Blue, with a Navy suede shaft. The shoes just arrived, and although the box says they are Midnight Blue with Navy Suede, the suede is most definitely black. Now I know that in the right light, navy can be mistaken for black, but I'm almost positive these are black. 
Warning: Spoiler! (Click to show)

In this photo, the socks sticking out of the boot in the foreground are black, and the socks sticking out of the boot in the background are navy. Does anyone here have any experience ordering navy suede from EG? Is there any chance I'm wrong here? I'd love a second opinion before I make a big stink.

Looks black. But don't start by making a big stink. Start by making a polite but firm statement that they are not as ordered, that you need them replaced, and that you have a deadline.

Leather soul and EG are pretty likely to do whatever it takes to make you happy. Tell them exactly what your situation is and let them propose a solution that works for you.

Of course, if they don't propose a solution that is satisfactory to you then you should raise a stink!

Under normal circumstances they would offer to remake them and even offer to move them to the front of the queue. But your definite deadline of wedding date is where the bugaboo may be.

BTW - when did you receive that photo? You probably should have noticed this problem then.

As I recall your wedding is outdoors, on a farm of some sort? Are you that guy?
post #14188 of 19805
Quote:
Originally Posted by isshinryu101 View Post

such an awesome boot. the stormwelt sets them off

nephew,
thanks
post #14189 of 19805
Quote:
Originally Posted by joshuadowen View Post

Need some advice:

 

Originally Posted by Gdot View Post

Looks black. But don't start by making a big stink.

 

Listen to the G-man.  There seem to be a few factors in this equation:

 

1. you got partially the wrong colour  

 

2. you have a limited time to deal with it  

 

3. you have a load of other things to think about apart from shoes

 

I think what you have to ask yourself is "what do I want?"  Is it for LS to take these back, and provide you with a replacement.  Or is it to get some acknowledgement that there is a problem, live with the change, and get some other kind of compensation instead?  Considering your circumstances, I'm thinking maybe you're best off aiming for the latter.

 

Like the G said, tearing someone a new one isn't necessarily helpful.  Always keep your cool, and avoid the transition from "customer we need to help" to "customer we want to avoid".  I would suggest you speak to LS along the following lines*:

 

- Hello, I ordered these MTM boots, and they're beautiful, but they're not what I ordered.

- I ordered them to be on time for my wedding, so kind of a big deal, and it means I have a really short time to put this right

- If I send them back, will I get the replacement in time?  If not, then I don't want to be stuck without shoes

- And if I don't have time to replace them in time for my big day, what kind of recompense can you offer me instead?

- The thing is, if I send them back, they are a one-off oddity that are going to get sold as clearance through some outlet, at cost price. No loss to me, although you still have to get me a new pair that matches my original order, and work out whether it's your fault or EG's

- But if you'd like to give them to me at clearance price, and maybe give me a voucher for discount on my next pair too, I will amend my wedding colour scheme and suck it up, you will not have to replace my shoes, and I will cease to be an unhappy customer and be a returning customer, and also evangelise on StyleForum about your excellent customer focus

- If that's not possible, then I'll take a replacement please, wear ironic flip flops at the wedding, enjoy my new shoes when they finally arrive, and call you a bunch of useless and unhelpful motherfuckers on StyleForum instead

 

 

 

*(I do not accept any liability for loss of shoes or dignity, or for any litigation resulting from attempted compliance with the suggestions above - please seek legal and personal advice from qualified people and not strangers online who wear shark shoes and have just fired two separate tailors in one evening in a fit of pique)

post #14190 of 19805

A very modest acquisition, arrived today.  Alfred Sargent, clearance price, filling the gap left by some old Loakes I killed with a patina "experiment" over the summer:

 

 

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